Why does Dell hate Linux so much? - Page 2

[sandy4]

I think much of the dell support members don't know much about Linux, this might be case ? only feww knows.

[Inside]

I like the information.
I prefer ubuntu than windows.
I especially liked this

The tone is pretty much set from the get go with the statement:

"UBUNTU is not a Microsoft Windows operating system - and is not compatible with Microsoft Office programs - so it's important you make the right choice"

I almost don't know whether to laugh or cry at what comes next, in the form of the 'Choose Ubuntu if' argument which consists of just two points:
You do not plan to use Microsoft WINDOWS
You are interested in open source programming

The tone is pretty much set from the get go with the statement:

"UBUNTU is not a Microsoft Windows operating system - and is not compatible with Microsoft Office programs - so it's important you make the right choice"

I almost don't know whether to laugh or cry at what comes next, in the form of the 'Choose Ubuntu if' argument which consists of just two points:
You do not plan to use Microsoft WINDOWS
You are interested in open source programming

It is funny they mentioned "UBUNTU is not a Microsoft Windows operating system".

[naphets]

DEll is a horrible company. I can say that as a former employee, I worked in their support department. Now there was a short brief time that those hired to provide support, was picky chosen employees. Then it came close, within days of Christmas & Dell sat nearly 100 UNQUALIFIED people just have warm bodies sitting in chairs anwering the phone on and after Christmas. Literaly hiring the guy who chose the answer 'compact disc', when asked what medium loses it memory storage when power is lost. Seriously they hired that guy. Every day I read RED NOTES, the RED NOTES cannot be read to customers. For example, a certain model was sold, even though the cpu or the ram WILL fail... probably melt infact. A class action law suit was lost by DEll on this issue. The warranty was extended by 2 years on all these fail by design laptops (The Dell 'L' word). What did Dell do for these people that won a lawsuit against them? Easy... Dell is unable to do anything but cycle broken parts from customer a to customer b, and give custoimer b to customer c & so on for 2 years. Meanwhile making each customer wait at least a month to have laptop sent to depot (for repair). Repeat this at least 3 times and scream really loud at me, then my boss may have possibly signed off on a new replacement for you. Why is Dell unable to ever do anything else ( because they refuse to buy extra parts when taking orders). Every day they have say 100 computers to build, so they order exactly enough parts to build 100 computers. All spare parts come from returns.
Nobody at Dell Support has any idea how to help you with Linux. (there was a few but they all have Linux Administrator jobs now). In fact the U.S. companies taking support calls did such a bad job they were demoted to chat support for Canada. Now you have to call India.
Oh and if you ever wondered if they support person on the phone, has tree charts & drop down menus to follow through, with (+-) symbols, like you file manager, and these are the questions you are being asked, which is why they wont help you unless you (try their step). Well thats cause they do have step by step guides, and your answers lead them to the answer. Sounds great except almost always they end at a dead end without a resolution. Us smart employees just learned to to trick out the logging system to believe we used the step by step, and we all quit.
Lastly, why did i say the laptop is the Dell 'L' word? I was not allowed to say the word Laptop, I had to say notebook or portable computer. Why? obviously cause they were sued for burning someone lap.

[Tim_7]

Linux is garbage that doesn't work and requires a computer science degree to use, and Dell obviously got sick of the nightmare of supporting customers who got tricked into buying the cheaper Linux machines without realizing it's a garbage OS that can barely function on its own, let alone run any of the software that the customer wants to run.

[DimaYasny]

Been using thinkpads since 2008, it's perfect for Linux, all the devices work, and Lenovo, surprisingly, didn't break the compatibility after taking over.

[Reverend Jim]

Typically, Dell supports the hardware of a system and will assume that every problem is a software problem for which they will charge to fix (trust me on this - I spent the last 16 months fighting with Dell). They don't really care what OS is put on the machine or what problems you have because you can't maintain/use it.

Linux is both horrible and awesome. Not all technology is intended for all people. Linux is a powerful system that, like UNIX, allows the user to do anything, even if that "anything" is stupid. You can do great things if you know what you are doing. Similarly, if you don't know what you are doing you can quickly bury yourself. Don't label it "garbage" if you are not capable of using it. I can't fly a helicopter but I still think helicopters are awesome.

[mickeydoodle]

I've just acquired a Dell laptop, it seems to hate Linux! Touch pad doesn't work properly, Wireless won't connect and it's sooo slow! Works fine with Windows!

[simhakidsden]

It's quite baffling to witness such a stark contrast in Dell's approach to promoting Ubuntu between Europe and the USA. Their inconsistent messaging only adds to the confusion for potential customers. Hopefully, Dell can streamline their marketing strategy to provide clearer information and support for Linux enthusiasts worldwide.