Printmaster won't uninstall

karenb2001 0 Newbie Poster

16 Years Ago

You've helped me before, hoping you can do it again.
Printmaster 15.0 was working great until one day I couldn't open the clipart, kept asking for a disc, which the only one i had was the install so I would slide it in. When it wouldn't do anything, I tried getting out of Printmaster but could only cont/alt/del because it froze. OK, so I thought I would uninstall from the add/remove from MY Computer. When I tried to remove Printmaster, an error message came up "An installation support file 'C:\DOCUMENT...(A35C2323-3CEA-405C-9569)\InsUtl.dll' could not be installed. Access denied. I haven't tried to remove any other files, kind nervous now, but I think it has to do with printmaster and something missing in the registry. Anyway, I attached my hijack file, maybe you could take a look:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:24:23 AM, on 5/26/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sharp\Sharpdesk\SharpTray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\GEARSec.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\dllhost.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\Program Files\SHARP\Button Manager B\btnman.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Java\jre1.6.0_03\bin\jucheck.exe
H:\Setup\setup.exe
C:\PROGRA~1\COMMON~1\INSTAL~1\Engine\6\INTEL3~1\IKernel.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyServer = :0
F2 - REG:system.ini: Shell=
O2 - BHO: Spybot-S&D IE Protection -

{53707962-6F74-2D53-2644-206D7942484F} -

C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -

C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} -

C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -

C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper -

{AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper -

{AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat

7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO -

{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: CBrowserHelperObject Object -

{CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\Program Files\BAE\BAE.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} -

C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -

C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655}

- c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -

c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe]

c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [EM_EXEC]

C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program

Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program

Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [VSOCheckTask]

"C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program

Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program

Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common

Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common

Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software

Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media

Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program

Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program

Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support

Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support

Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SharpTray] "C:\Program

Files\Sharp\Sharpdesk\SharpTray.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program

Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program

Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [swg] C:\Program

Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support

Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program

Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\RunOnce: [CheckNetworkConnection] "C:\Program

Files\Support.com\providerComcast\desktopdoctor.exe" /flow

/flow=diagnosenetwork /trayclick=true /haveconfirmedwiring=true

/haverenewed=true /haverestartedmodem=true /onrestart=true

/havehealed=true /issuenumber=cd731aa4-49d2-49a9-b098-3a960f464fda
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common

Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Button Manager B.lnk = C:\Program

Files\SHARP\Button Manager B\btnman.exe
O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra

Imaging\Image Expert 2000\IXApplet.exe
O4 - Global Startup: Event Reminder.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program

Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program

Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program

Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: Convert link target to Adobe PDF -