Member Avatar for benmoz

Hi

I need some help!

We are a small business with around 15 people in the sales/ marketing/ customer service teams. We are looking to gain more visibility on what is happening from a social media perspective as we have a large number of sales coming direct from forums

Currently we have a customer service assistant mananging our social media sites and forums, however at the moment the process is very manual and he is having to log into each account maunally multiple times a day.

I know there is lots of options for monitoring the main site like facebook, twitter etc. What i am really struggling to find is a piece of software that can be used to monitor mulitple smaller niche forums (10-15) from a central dashboard. This software would also need to have the ability to record the thread and what is being written in response.

I am lost, so any help would be greatly appreciated

Ben

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Member Avatar for LastMitch

social media Multiple forum management tools - Help

Have you google this topic?

You can read these links regarding about Social Management Tools:

http://personalweb.about.com/od/socialmediamanagement/tp/Best-Social-Management-Tools.htm

http://www.informationweek.com/thebrainyard/news/240001147/tools-to-manage-hundreds-of-social-media-accounts

I know there is lots of options for monitoring the main site like facebook, twitter etc. What i am really struggling to find is a piece of software that can be used to monitor mulitple smaller niche forums (10-15) from a central dashboard. This software would also need to have the ability to record the thread and what is being written in response.

You can read this for selecting the applications/tools:

http://www.business2community.com/social-media/5-online-reputation-management-tools-to-help-you-preserve-your-companys-good-name-0345130

http://www.seomoz.org/ugc/13-social-media-software-tools-for-marketing-your-company-or-clients

http://webtrends.about.com/od/pr6/tp/The-Top-10-Social-Media-Management-Applications.htm

Member Avatar for SJaved7

I have't use any tool for social media , Is it beneficial to use tools or it can be a spammy activities.

Member Avatar for LastMitch

Is it beneficial to use tools or it can be a spammy activities.

It's not spammy, it's just very time consuming ( it's alot of time to think of a word or create a phrase )

People do pay good money for people who used these platform.

So it's good to learn it.

Member Avatar for lizwright04

Are there free tools that I can use? I need to explore and learn how to use this stuff.

Member Avatar for speedtaxi12

This is really good because this is not spammy.

Edited by happygeek because: spam deleted
commented: oh the irony, he says having just deleted the spam from your post -2
Member Avatar for Scarlett_1

Nice article! A social media tool serves as your industry's eyes and ears. You can learn who your main audience is and better understand their interests by including social listening tactics such as hashtag research or keyword analysis into your daily practice. You must recognize the top items on the market in order to receive the most website traffic from your social media automation solutions. I've put up a list of the top nine software programs that will help you get outstanding outcomes.

  1. SocialPilot
  2. Hootsuite
  3. Hipsocial
  4. Zapier
  5. Buzzsumo
  6. Buffer
  7. CoSchedule
  8. Sendible
  9. Agrorapulse
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