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I have an Epson receipt printer which Windows detects as an Epson TM-P2.01. It has worked fairly well, but it is suddenly not working anymore.

Every time a print job is sent to the device, it either spools it, or if spooling is disabled it tries to print it. But when it does this it adds the job to the queue and then it seems to delete it. No jobs have been successful in the last few days. I have restarted the spooler, disabled and re enabled the LPT port it uses, restarted the computer, turned the device off and on... The device has not been using a manufacturers driver in order to print; it has been using some sort of windows default driver. If anyone has some ideas as to solving this problem, I would be very grateful.

Thanks in advance.

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A short expert note tied to 's followup: moving the unit to a second PC and still failing makes a host-side driver problem less likely. The single best next check before sending the unit for repair is the built‑in self‑test. The self‑test prints the firmware version, product serial number, interface type and a rolling pattern (it will print “ completed ” when finished). To run it: close the paper cover, hold the FEED button while powering the printer on, then press FEED briefly to continue the self‑test. This isolates hardware vs host/driver issues. (download4.epson.biz)

If the self‑test prints: the mechanism, head and basic electronics are likely alive and the fault is probably interface/driver or cabling. Install Epson’s TM‑P20 drivers/utilities (TM‑P20 Utility, Epson TM Virtual Port Driver) and test with a Generic/Text driver or the utility’s diagnostic features. If the self‑test does NOT print: check the power source (this model expects a 24 V DC, up to 1.5 A adapter or the specified battery), battery charge and the error LED pattern; clean the paper sensor and thermal head per the manual; do not attempt internal repairs. (download4.epson.biz)

For an RMA or service call, print and keep the self‑test output (it shows serial and firmware), photograph LEDs/cable and adapter labels, note exactly which host tests were tried, and include that with the service request. Official TM‑P20 manuals and downloads are available from Epson’s product support site. (support.epson.net)

Member Avatar for disophisis

So I switched the printer to another computer with the same model that was working... the printer still would not print, and therefore I think it is a failure on the printer's part. I suppose I will be sending it away to be replaced or repaired. Hopefully replaced.

Thanks to all that read my thread.

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