laptop presario 2100

[dodi]

hi everybody.. 20gb, 1.79ghz, AMD processor
i have a laptop for more than a year.. just last weeek i experienced a windows problem io think. the laptop kept switching on and off automatically without stopping but with a blue screen. some friends asked to re-install windows xp again and format everything. we did so and everything wenbt well, but yesterday which is a week later the computer freezed while i was online downloading a movie. the screen just freezed and i could not do anything so i had to shut the laptop down. when i started it again.. it was doing the same thing as last week but this time with a black screen. as if the screen was not working. i pressed the reset but but still no changes.
can someone help me with this problem?

[djrivera1]

Sound like your ram is going bad.

[BuggZ]

The Presario 2100 series are notorious for motherboard and processor failures. If the RAM checks good and there is no display when hooked up to an external monitor then I would try starting without the battery installed. Next try starting the laptop with only the first memory slot filled (if you have both filled now). Next try reseating the processor and installing a new thermal transfer pad / tape / grease. If that doesn't fix the problem you may have a motherboard going bad.

[JANINE]

http://h41111.www4.hp.com/compaq/uk/en/

go to this website (its compaqs website). you'll be able to do a great many things from here including talking to a compaq help and support specialist who will be better off to advise you on your problem with your machine.

in the meantime it could be bad hardware but also dont rule out the possibility of it being a faulty software program;)

if i can find out anything i'll let you know

[JANINE]

guess what... a friend of mine has also got a compaq presario 2100 and he's just contacted me with more or less exactly the same problem as what you are experiencing. i therefore have contacted compaq in an attempt to find out the faults. i think these might also apply to your issue
DODI.

Please review the transcript of the information as given below.

Welcome to HP Total Care for Presario Notebooks. My name is Santino. How may I assist you today?

janine armitage

My friend has a compaq presario 2100 notebook. Last week he had a problem with windows (as he believes) and the machine kept powering on and off by itself. Successfully reformatted and reinstalled windows but a couple of days ago the machine froze while he was doing a download. he had to power it off by the power button and when he went to turn it back on he got just a black screen as if the graphics had failed or something.

janine armitage

it came up with a black screen and nothing more

janine armitage

are u there still?

Santino

Could you please provide me the serial number of your notebook which is 10 to 12 digit alpha numeric and is located at the bottom of the notebook on the service tag.

janine armitage

its a friends pc and hes asked me to talk to you as he cant get onto the web cos it wont function.

janine armitage

the friend isnt with me though

Santino

Thank you for the information.

janine armitage

thats ok

Santino

Janine, are you able to see the Compaq logo screen after powering on the notebook?

janine armitage

no.

janine armitage

this has baffled me cos im usually quite good at finding the faults with computers etc but this one has thrown me totally

Santino

Sorry.

janine armitage

???

Santino

Janine, follow the Steps to perform Power Drain:

1. Shut the computer down.

2. Disconnect the AC adapter and remove the battery.

3. Press the power button down for about 30-60 seconds.

4. Reconnect the AC adapter and the battery.

5. Restart the computer

janine armitage

ok. then what?

janine armitage

like u know. what if it doesn't work?

Santino

Are you able to hear the fans running or any beep sound?

janine armitage

Yes. i believe so but he hasnt told me if he can or not and whether or not there are any beeps

janine armitage

from what he has described to me it sounds as though it might be a RAM or motherboard problem but without seeing the machine for myself i dont know

janine armitage

what could it be do you think?

Santino

If there is any issue with the RAM you will hear three continues beeps after booting the notebook

janine armitage

ok will they be long or short ones?

Santino

They will be three short beeps.

janine armitage

ok. what if its the main board or processor? then what?

Santino

Janine, if the issue is with the system board or the processor the notebook will not boot at al.

Santino

*all.

Santino

If the issue is related to some internal hardware failure in the Notebook it can be resolved by personal diagnostics at HP Authorized Service Provider HP Authorized Support Provider.

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service

provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP

products in the Family box. Select the family in which your

product is located.

Santino

4. After Selecting the family of the product you will get a list of

products under the product list.

5. Select your product from the list under the product section and

click Next.

6. Follow the instructions on the service options page.

janine armitage

ok, so there wont be anything like power output from the lights etc.

janine armitage

im not sure if he has any kind of power output

Santino

Janine, please come back to chat after inspecting the notebook personally, that i will be helpful to us to assist you better.

janine armitage

ok but before i go i have just re-read his notes and he said the first time it happened which was last week it kept turning on and off automatically without stopping but with a blue screen. he hasnt hold me what the blue screen read.

janine armitage

i know blue screens can come up for any manner of reasons

Santino

Jannie, first try by performing the Operating System repair.

Santino

If the still persists uninstall and install memory modules.

Santino

Even the rebooting of the notebook may also be happen if the heat sink or the fan on the processor has got issue.

janine armitage

ok so i could be right with everything i said. so it boils down to what the error message read at the time.

Santino

Yes, you are right.

janine armitage

i'll tell him to try what you've said and if that doesn't work i'll get him to take it to a specialist engineer. thanks for your time anyway.

Santino

Is there anything else I can help you with?

janine armitage

not today, but if i need to i'll come back to you with further information.

Santino

Sure, you are Welcome.

janine armitage

thanks. take care n have a good day. bye for now.

Santino

Please visit the following URL to perform the OS repair:

http://www.windowsreinstall.com/winxphome/installxpcdrepair/indexfullpage.htm

Santino

Sorry the was typed in mistake.

Santino

Have a nice time!

Santino

Thank you for using HP Total Care and giving us an opportunity to serve you through Real-Time Chat. A copy of our chat session will be e-mailed to you shortly. You may also receive a chat survey. We would appreciate your feedback. Please contact us again if you require any further assistance. We are available 24hrs a day, 7 days a week.

Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Please visit our Web site at:

http://www.hp.com/home/ownerservices

------------------------------------------------------------

As ive said this is a transcript of the error on my friends machine. looks like you might be in luck with your machine but please contact Compaq themselves for assistance.:)

[djrivera1]

Good and Bad news just got one of this in for repair a couple days ago HP Presario 2100 Athlon 2800+ 2.13GHz 256MB 30GB DVD/CDRW. Same problem bluescreen every 3min-1hr cutoff sometimes by itseft. (The problem is it overheating the heatsink on the cpu itseft the way to fix it is to take apart the whole laptop inculding the display
1. remove all screws on the bottom of the laptops there are two screws hidden where the battery is located at
2. remove the keyboard up right disconnect the ribbion cable
3. remove the screw on top now once keyboard is off
4. removed the display panel two screw on each sides
5. removed heatsink screws there about four screws don't try taking the heatsink off the top haft of the case. once disassemble (THERE GOING TO BE A METAL FILM THAT CONTACTED THE CPU FOR THEMAL CONTACTED REMOVED IT AND THE THEMAL COMPOUND ON THE CPU IT SEFT CLEAN GOOD AND PUT NEW COMPOUND ON CPU ANTEC SILVER 5 IS GOOD PASTE, DON'T USE METAL FILM NO MORE REASSEMBLE SURE BE GOOD AS NEW) The problem is a known one the metal film doesn't contacted the heatsink after a certain time and cause the cpu to overheat not making good contacted. if this doesn't work your cpu is proably damaged. Good luck.

[dodi]

guess what... a friend of mine has also got a compaq presario 2100 and he's just contacted me with more or less exactly the same problem as what you are experiencing. i therefore have contacted compaq in an attempt to find out the faults. i think these might also apply to your issue
DODI.

Please review the transcript of the information as given below.

Welcome to HP Total Care for Presario Notebooks. My name is Santino. How may I assist you today?

janine armitage

My friend has a compaq presario 2100 notebook. Last week he had a problem with windows (as he believes) and the machine kept powering on and off by itself. Successfully reformatted and reinstalled windows but a couple of days ago the machine froze while he was doing a download. he had to power it off by the power button and when he went to turn it back on he got just a black screen as if the graphics had failed or something.

janine armitage

it came up with a black screen and nothing more

janine armitage

are u there still?

Santino

Could you please provide me the serial number of your notebook which is 10 to 12 digit alpha numeric and is located at the bottom of the notebook on the service tag.

janine armitage

its a friends pc and hes asked me to talk to you as he cant get onto the web cos it wont function.

janine armitage

the friend isnt with me though

Santino

Thank you for the information.

janine armitage

thats ok

Santino

Janine, are you able to see the Compaq logo screen after powering on the notebook?

janine armitage

no.

janine armitage

this has baffled me cos im usually quite good at finding the faults with computers etc but this one has thrown me totally

Santino

Sorry.

janine armitage

???

Santino

Janine, follow the Steps to perform Power Drain:

1. Shut the computer down.

2. Disconnect the AC adapter and remove the battery.

3. Press the power button down for about 30-60 seconds.

4. Reconnect the AC adapter and the battery.

5. Restart the computer

janine armitage

ok. then what?

janine armitage

like u know. what if it doesn't work?

Santino

Are you able to hear the fans running or any beep sound?

janine armitage

Yes. i believe so but he hasnt told me if he can or not and whether or not there are any beeps

janine armitage

from what he has described to me it sounds as though it might be a RAM or motherboard problem but without seeing the machine for myself i dont know

janine armitage

what could it be do you think?

Santino

If there is any issue with the RAM you will hear three continues beeps after booting the notebook

janine armitage

ok will they be long or short ones?

Santino

They will be three short beeps.

janine armitage

ok. what if its the main board or processor? then what?

Santino

Janine, if the issue is with the system board or the processor the notebook will not boot at al.

Santino

*all.

Santino

If the issue is related to some internal hardware failure in the Notebook it can be resolved by personal diagnostics at HP Authorized Service Provider HP Authorized Support Provider.

1. Go to the following Web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

This will take you to the find a US local HP authorized service

provider page.

2. In the category menu select the appropriate HP product.

3. After selecting the appropriate category you will get a list of HP

products in the Family box. Select the family in which your

product is located.

Santino

4. After Selecting the family of the product you will get a list of

products under the product list.

5. Select your product from the list under the product section and

click Next.

6. Follow the instructions on the service options page.

janine armitage

ok, so there wont be anything like power output from the lights etc.

janine armitage

im not sure if he has any kind of power output

Santino

Janine, please come back to chat after inspecting the notebook personally, that i will be helpful to us to assist you better.

janine armitage

ok but before i go i have just re-read his notes and he said the first time it happened which was last week it kept turning on and off automatically without stopping but with a blue screen. he hasnt hold me what the blue screen read.

janine armitage

i know blue screens can come up for any manner of reasons

Santino

Jannie, first try by performing the Operating System repair.

Santino

If the still persists uninstall and install memory modules.

Santino

Even the rebooting of the notebook may also be happen if the heat sink or the fan on the processor has got issue.

janine armitage

ok so i could be right with everything i said. so it boils down to what the error message read at the time.

Santino

Yes, you are right.

janine armitage

i'll tell him to try what you've said and if that doesn't work i'll get him to take it to a specialist engineer. thanks for your time anyway.

Santino

Is there anything else I can help you with?

janine armitage

not today, but if i need to i'll come back to you with further information.

Santino

Sure, you are Welcome.

janine armitage

thanks. take care n have a good day. bye for now.

Santino

Please visit the following URL to perform the OS repair:

http://www.windowsreinstall.com/winxphome/installxpcdrepair/indexfullpage.htm

Santino

Sorry the was typed in mistake.

Santino

Have a nice time!

Santino

Thank you for using HP Total Care and giving us an opportunity to serve you through Real-Time Chat. A copy of our chat session will be e-mailed to you shortly. You may also receive a chat survey. We would appreciate your feedback. Please contact us again if you require any further assistance. We are available 24hrs a day, 7 days a week.

Our exclusive Owner Services will help keep all of your HP and Compaq products up and running. Please visit our Web site at:

http://www.hp.com/home/ownerservices

------------------------------------------------------------

As ive said this is a transcript of the error on my friends machine. looks like you might be in luck with your machine but please contact Compaq themselves for assistance.:)

dear janine armitage:

my problem is exactly the same that has happened with ur friends laptop... i cant believe it, its as if it happening again! anyways thank you for ur concern and help.. i have not opened the laptop neither i have done a thing, i shall open the battery today and press the reset button for the same time u where adviced. i was planning to take the laptop to a technition on thursday but as u know that maybe be costly so ill try ur advice. if u have any more things to say please don't hesitate!!
regards

[JANINE]

if there isnt any joy with trying what i've said and tried myself then please do take it to a technician. i know they can be costly but if your machine still has any kinds of warranty then you might be ok. check out the website whereby you will find the info about where to take it. if your in the uk then nip it into your local branch of pcworld:)

[JANINE]

i found this repairs manual of which you might want to take a look at

http://h10032.www1.hp.com/ctg/Manual/bph08402.pdf

its for the presario 2100 so dont worry about that

[dodi]

hi there..
i tried using the steps you have asked me.. well it didnt make any difference. anyways i guess i should just take it to a technition

[JANINE]

probably a good idea. after all there could be different reasons for its failing. computers do have their 'different illnesses' just like humans do.

[froggy]

I had a very similar problem
Unbelievably, a screw (very short but with large round head / unlike external screws) was there wandering next to one of the RAM slots, obviously causing random short-cuts. Removed it and problem solved.
Apparently there are dozens of reasons that can cause the 2100 to malfunction, but check for the wandering screw...

[pcworks]

So, I have the same problem. Blue screen of death. Reboot Laptop and it resets multiple times. Finally it stops with that but LCD is black. When hooked up to external monitor everything is working fine. Boots and Xp does everything it should. Bad LCD? The only reason I am hesitant to get a new LCD is that I have had an occasional blue screen and when I GOOGLE the error it says its a driver issue with the ATI graphics driver. But on the other hand it won't even display the Bios POst messages before Windows trys to load. So driver is out of the question I assume. Any ideas?