Member Avatar for morganmachen

I tried to download Adobe Flash Player 10 and got a security alert saying I have a Trojan so I turned off the machine. When I tried to boot it back up there was just a blue screen so I initiated system restore by hold 'Alt' and repeatedly pressing F10. Then I got a message saying I need to check for viruses but since I can't start the system I'm at a loss.

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  • Latest Post Latest Post by morganmachen
Member Avatar for caperjack

I tried to download Adobe Flash Player 10 !

Hi ,did you try and download it from Adobe!

why did you shut it off ,you should have scanned for virus/trojans first ,I know ,i just like to lecture first ,


try hitting f8 on bootup and see if you can go to safe mode with networking ,if you can download malwarebytes ,
www.malwarebytes.org

or .


Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.

* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Make sure that you restart the computer.

Member Avatar for morganmachen

Thanks alot Caperjack, I'll try that!

Member Avatar for morganmachen

Mr. Jack, thanks again for taking the time to respond to my post. I installed the Malwarebytes software but i'm still getting pop-ups and freeze ups. I frequently get an error message that reads: Generic host process for Win32 Services has encountered a problem and needs to close. I've also done a complete system restore which reloads the operating system on my Acer One notebook. Apparently the virus got into the system restore program. Morgan.

Member Avatar for caperjack

please follow all instructions when asked !
you didn't post me the malwarebytes log that was created after you ran the program.

don't think the viruse could get into you restore

Edited by caperjack because: n/a
Member Avatar for morganmachen

Oh hell. Unfortunately I rebooted the system again and when I ran a scan it said "no malicious files detected". I guess I didn't send the log because the machine seemed to be running better, for awhile anyway. Don't mean to waste your time. Thanks, Morgan.

Member Avatar for caperjack

don't worry about wasting my time ,thats what i did most of my life anyway ,lol

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Member Avatar for morganmachen

Thanks alot Caperjack! Now I must confess I don't know what to do with that info. Do I execute a search query for either of those two files?

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