I'm unable to get any new USB devices to work with my Fujitsu laptop. Devices that I've been using for a while (such as keyboard, mouse, printer, ext. hard drive) still work. Whenever I try to connect any new device (mouse, USB stick, ext. hard drive) it immediately recognises what it is in the pop-up balloon from the system tray but then starts up the Install New Hardware wizard which fails every time. The devices themselves work in other computers and all of the ports work with other devices. I'm running XP SP3 and I think it's an OS problem. Can anyone please point me in the right direction to fix this. It's a real nuisance.
bythebay 0 Newbie Poster
Rik_ 111 Nearly a Posting Maven
Does the laptop have Norton on it by any chance?
bythebay 0 Newbie Poster
Does the laptop have Norton on it by any chance?
No it doesn't. I may have loaded it on at some stage but not that I recall. I use Kaspersky Internet Security.
Rik_ 111 Nearly a Posting Maven
Do you use any other security software at all? I have worked on a couple of machines with Kaspersky on them and found them to be infected even though Kaspersky said they were clean.
The reason I ask is that malware can cause all kinds of problems and harm your registry which could be a possible cause of your USB problem!
bythebay 0 Newbie Poster
I have tried downloading drivers both using the Install New Hardware wizard, through Device Manager and directly from the various manufacturer's websites. For example when trying to get a Logitech M305 mouse to work. I currently use an older Logitech mouse with no problem. I also use an external keyboard, but when I take it out and try a different one it doesn't work. The old one still works when I plug it back in. I've also just tried a new WD 2.5" ext. drive. It came with a CD for Windows 98, not XP. It is consistently happening with all new USB devices I plug in. They all just Plug & Play in other computers, just not my laptop.
bythebay 0 Newbie Poster
Do you use any other security software at all? I have worked on a couple of machines with Kaspersky on them and found them to be infected even though Kaspersky said they were clean.
The reason I ask is that malware can cause all kinds of problems and harm your registry which could be a possible cause of your USB problem!
No I don't. I did do a full scan a couple of days ago. What else would you recommend doing a scan with?
tracer357 0 Newbie Poster
try this:
DANGEROUS LINK REMOVED by jholland1964 for information check the WOT rating below
bythebay 0 Newbie Poster
Thanks for that tracer357. I'm afraid it didn't work though. I also run TuneUp Utilities regularly. Eusing FRC picked up more registry problems which I've cleaned, then rebooted but the problem still exists.
Rik_ 111 Nearly a Posting Maven
I suggest a FULL scan with Mbam - http://www.malwarebytes.org/mbam.php
That will tell us if you have any malware on your system!
Reverend Jim 4,968 Hi, I'm Jim, one of DaniWeb's moderators. Moderator Featured Poster
What happens when you go into the device manager (you can run it directly by entering devmgmt.msc in the run menu). Do you have any items with yellow flags? Does anything change when you do "Action -> Scan for Hardware Changes"? Are any of the new devices listed under any of the device categories?
bythebay 0 Newbie Poster
What happens when you go into the device manager (you can run it directly by entering devmgmt.msc in the run menu). Do you have any items with yellow flags? Does anything change when you do "Action -> Scan for Hardware Changes"? Are any of the new devices listed under any of the device categories?
Yes. Any new device I plug in is listed in Device Manager with a yellow ? and !.
Reverend Jim 4,968 Hi, I'm Jim, one of DaniWeb's moderators. Moderator Featured Poster
When you check your services (run by services.msc) what is the status of the "Plug and Play" service?
bythebay 0 Newbie Poster
When you check your services (run by services.msc) what is the status of the "Plug and Play" service?
"Started", Startup Type = Automatic
bythebay 0 Newbie Poster
I suggest a FULL scan with Mbam - http://www.malwarebytes.org/mbam.php
That will tell us if you have any malware on your system!
Have run a full scan of MBAM. One infection was found & cleaned. I've since rebooted. Problem is still there.
Reverend Jim 4,968 Hi, I'm Jim, one of DaniWeb's moderators. Moderator Featured Poster
Have you tried sfc /scannow
jingda 135 Industrious Poster Featured Poster
Try a full scan and remove and possible malware hiiden files. It has to do with your USB port probelm, why does the install new hardware always pop up?
bythebay 0 Newbie Poster
Have you tried sfc /scannow
Have tried a full scan with sfc /scannow. Still no joy! Does anyone have any more ideas?
jingda 135 Industrious Poster Featured Poster
Try kaspersky or malware bytes again. Have you jam anything inside the usb port or accidentally drop water in it. If yes it will damage the usb port. You said old stuff such as mouse works fine and new stuff is having problem. Is the new mouse compatible with your computer?
Martin Binder 0 Newbie Poster
I have exactly the same symptom on my Lenovo Laptop. Already used USB-sticks and -drives work fine, new devices fail the automatic installation. All new stuff working fine on other PCs. No solution found up to now. Symptom raised about 4 weeks before today. System is clean (Kaspersky + ect.) and I did not install any new software except normal MS updates for my XP professional SP3.
I would be happy for any ideas..
theExpert 0 Newbie Poster
..i think you need to install drivers because you use a Os xp..download drivers for xp including the model of your laptop
jingda 135 Industrious Poster Featured Poster
..i think you need to install drivers because you use a Os xp..download drivers for xp including the model of your laptop
Does not work. The poster have already said so.
rubberman 1,355 Nearly a Posting Virtuoso Featured Poster
You either have a virus, or your AV software is causing the system to refuse to install the driver software. First, do a full system scan (setting your scanner preferences to look at EVERYTHING, and as deep as possible into all archives), then clean up the registry (there are tools to do that), and finally disable the AV software. Then, reboot and try to install the hardware again.
jingda 135 Industrious Poster Featured Poster
Who are you referring to rubberman. You mean the original poster. The poster have already did what you said and the problem still persists except for the disabling AV software he haven't done that. Furthermore he have not come back and upadte his progress
winy 0 Newbie Poster
my pen drive is not detected by any computer
jingda 135 Industrious Poster Featured Poster
Can your pen drive be detected when plug into other laptops or computers?
flagstar 111 Practically a Master Poster
Are you using old pendrive or new one (about 2 month or so)?
Might be your pendrive is already dead and you'll need replacement for a new one...
Most pendrive will be out of commission anyway. There's a lot of pendrive you can buy at very low price...
bythebay 0 Newbie Poster
I'm unable to get any new USB devices to work with my Fujitsu laptop. Devices that I've been using for a while (such as keyboard, mouse, printer, ext. hard drive) still work. Whenever I try to connect any new device (mouse, USB stick, ext. hard drive) it immediately recognises what it is in the pop-up balloon from the system tray but then starts up the Install New Hardware wizard which fails every time. The devices themselves work in other computers and all of the ports work with other devices. I'm running XP SP3 and I think it's an OS problem. Can anyone please point me in the right direction to fix this. It's a real nuisance.
After trying everything everyone suggested and getting more and more frustrated I finally ended up doing a complete reformat and reinstall of Windows XP which solved the problem so I never did find out what was causing it.
Thank you to everyone who took the time to try to help.
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