Member Avatar for _Jen_

Hello,

Short Summary: My desktop unexpectedly turns off (note, does not shut down, but simply turns off), usually while I am playing high intensity games, like Playerunknown Battlegrounds. To circumvent this problem, I bought and installed a new power supply (750W). The issue happens less frequently, but has still happened twice since installing the new power supply a couple weeks ago. There are no beeps sounding when I boot, and there are no error messages or warnings given.

Specs:
See attached DxDiag.txt.

I appreciate any suggestions for how to combat this. Please let me know what I can do to assist in this process. Thanks.

------------------
System Information
------------------
      Time of this report: 9/11/2017, 18:25:31
             Machine name: BALERION
               Machine Id: {36A5E812-9511-43F2-82A1-8F6137067F69}
         Operating System: Windows 10 Home 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
                 Language: English (Regional Setting: English)
      System Manufacturer: MSI
             System Model: MS-7641
                     BIOS: Default System BIOS
                Processor: AMD FX(tm)-8320 Eight-Core Processor            (8 CPUs), ~3.5GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8190MB RAM
                Page File: 3110MB used, 10199MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.15063.0000 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 750
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 750
           DAC type: Integrated RAMDAC
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_10DE&DEV_1381&SUBSYS_36581458&REV_A2
      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
Device Problem Code: No Problem
Driver Problem Code: Unknown
     Display Memory: 6112 MB
   Dedicated Memory: 2017 MB
      Shared Memory: 4095 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: ASUS VS197
         Monitor Id: ACI19F2
        Native Mode: 1366 x 768(p) (59.790Hz)
        Output Type: HDMI
        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll
Driver File Version: 22.21.0013.8541 (English)
     Driver Version: 22.21.13.8541
        DDI Version: 12
     Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
       Driver Model: WDDM 2.2
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 8/20/2017 8:00:00 PM, 893272 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
  Device Identifier: {D7B71E3E-50C1-11CF-B556-551618C2DB35}
          Vendor ID: 0x10DE
          Device ID: 0x1381
          SubSys ID: 0x36581458
        Revision ID: 0x00A2
 Driver Strong Name: oem3.inf:0f066de3a7a02f92:Section084:22.21.13.8541:pci\ven_10de&dev_1381
     Rank Of Driver: 00D12001
        Video Accel: 
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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  • 4 Contributors
  • 7 Replies
  • 375 Views
  • 14 Hours Discussion Span
  • Latest Post Latest Post by dean66
Member Avatar for rproffitt

Remember this is your typical AMD system that hits repair counters all over. After the PSU the motherboard is suspect. You usually find this after a few years of hard use. The owners want proof and if you have the board you offer the fix for a price. If they don't you return it with a note about the motherboard plus the CPU and maybe RAM. No reason to estimate less than this.

Added with edit: Your details are not complete. I missed if there are other issues like high heat, slow fans or heatsink compound from year ago. A better diag for me is a Web Speccy. Read how at https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

Edited by rproffitt because: Clarifying
Member Avatar for _Jen_

Thanks, rproffitt, for the link. See for more details: Click Here

To your initial response: My computer's no longer under warranty. I think I void the warranty by installing a new PSU and an additional HDD, both of which I've done. I'd have to look further into th at. I realize it may be the motherboard, in which case that really sucks, but I was hoping to bring it here to see if there was anything that stuck out to anyone.

Member Avatar for rproffitt

Any chance of a web speccy report? It tells me a lot about age, temps, what's running, bios version, HDD health and so on.

Without that I have to go with the most common parts we replace. You already did the PSU and why that helps is the new PSU gives bettery quality power (less ripple, etc.) So the motherboard and its aged electrolytic capacitors don't have to work as hard. But under load still may lock up. If it just powers down, it could be heat. Try it with the cover off and a fan pointing at the machine. If that helps then it's time for the million mile work over. Deep clean heatsinks, replace all heatsink compound and replace slow or failed fans.

Member Avatar for rproffitt

Speccy reading.

  1. AMD FX-8320: 79 °C
    That's toasty for what looks like a light load. Nod to the million mile service (clean all heatsinks and replace all heatsink compound on all heatsinks. I mean it. ALL.) Check fans, replace slow and failed ones.

  2. Windows 10 - Here it's great. But turn this off:
    Read https://www.howtogeek.com/224981/how-to-stop-windows-10-from-uploading-updates-to-other-pcs-over-the-internet/

  3. 8.00GB Single-Channel DDR3
    That's an odd choice. Dual channel will get you more out the CPU and help memory to GPU transfers. Cheaper than a new PC, CPU, GPU.

  4. Teamviewer. Can you eject or stop for now?

All in all pretty clean but that CPU is hot.

Member Avatar for StarmanX

If you didn't replace the power supply, then you'd still be under warranty? I'd still call tech support about it, if it still would have been under warranty. I fried my motherboard by adding the wrong kind of memory on my first computer. It was Dell, but I called tech support and they sent me a replacement motherboard for free. Worst thing they can say is no.

Member Avatar for dean66

Make sure the fans on your GPU are working, make sure the fan on you CPU is working and your heatsink is not full of fluff. Always good to change the paste on your CPU every couple of years. Make sure your PSU has enough power to support your GPU.
If you have a fault try and talk to seller if you can come to some arrangement for a service.
I always service my PC and clean it out. 79 degrees is rather hot for a CPU.

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