need help please

[ArNy]

ok I keep getting this error message from spyware docotor "Error while creating LOG: class not registered." its weried its when only i upgrade to a higher version in the program.i also tried contacting the their tech support and they wont help. any suggestions
-thanks

[DMR]

* Open the Event Viewer utility in your Administrative Tools control panel and look through your System and Application logs for events (especially DCOM events) flagged with "Error" or "Warning". Double-clicking on an event will open a properties window with more detailed information on the error. If you do find such events, please post the deatils here.
To do so:
In the Properties window of a given event, click on the button with the graphic of two pieces of paper on it; the button is at the right of the window just below the up arrow/down arrow buttons. You won't see anything happen when you click the button, but it will copy all of the details to the Windows clipboard. You can then paste the details into your next post here.

[ArNy]

yes i have alot of them in application,system

system
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 31/05/2006
Time: 7:16:46 PM
User:
Description:
Detection of product '{90110409-6000-11D3-8CFE-0050048383C9}', feature 'EXCELFiles' failed during request for component '{5572D282-F5E5-11D3-A8E8-0060083FD8D3}'

Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 31/05/2006
Time: 7:16:35 PM
User:
Computer: Description:
Detection of product '{90110409-6000-11D3-8CFE-0050048383C9}', feature 'EXCELFiles' failed during request for component '{5572D282-F5E5-11D3-A8E8-0060083FD8D3}'
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 30/05/2006
Time: 7:58:50 PM
User: N/A
Computer:
Description:
Faulting application launchpd.exe, version 8.1.0.2, faulting module mfc42.dll, version 6.2.4131.0, fault address 0x00005313.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 61 75 ure lau
0018: 6e 63 68 70 64 2e 65 78 nchpd.ex
0020: 65 20 38 2e 31 2e 30 2e e 8.1.0.
0028: 32 20 69 6e 20 6d 66 63 2 in mfc
0030: 34 32 2e 64 6c 6c 20 36 42.dll 6
0038: 2e 32 2e 34 31 33 31 2e .2.4131.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 35 33 31 33 0d 0a 5313..

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11706
Date: 30/05/2006
Time: 3:36:34 PM
User:
Computer: Description:
Product: Microsoft Office XP Professional -- Error 1706. Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see C:\Program Files\Microsoft Office\Office10\1033\SETUP.HLP.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 30 31 31 30 34 30 {9011040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 30 35 30 30 34 38 -0050048
0020: 33 38 33 43 39 7d 383C9}

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 29/05/2006
Time: 9:30:09 PM
User: N/A
Computer: Description:
Faulting application launchpd.exe, version 8.1.0.2, faulting module mfc42.dll, version 6.2.4131.0, fault address 0x00005313.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 61 75 ure lau
0018: 6e 63 68 70 64 2e 65 78 nchpd.ex
0020: 65 20 38 2e 31 2e 30 2e e 8.1.0.
0028: 32 20 69 6e 20 6d 66 63 2 in mfc
0030: 34 32 2e 64 6c 6c 20 36 42.dll 6
0038: 2e 32 2e 34 31 33 31 2e .2.4131.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 35 33 31 33 0d 0a 5313..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 29/05/2006
Time: 2:08:49 PM
User:
Computer: Description:
Faulting application launchpd.exe, version 8.1.0.2, faulting module mfc42.dll, version 6.2.4131.0, fault address 0x00005313.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 61 75 ure lau
0018: 6e 63 68 70 64 2e 65 78 nchpd.ex
0020: 65 20 38 2e 31 2e 30 2e e 8.1.0.
0028: 32 20 69 6e 20 6d 66 63 2 in mfc
0030: 34 32 2e 64 6c 6c 20 36 42.dll 6
0038: 2e 32 2e 34 31 33 31 2e .2.4131.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 35 33 31 33 0d 0a 5313..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 28/05/2006
Time: 9:25:33 PM
User: N/A
Computer:
Description:
Fault bucket 279955238.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 37 39 39 35 35 32 33 27995523
0010: 38 0d 0a 8..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 28/05/2006
Time: 9:25:30 PM
User: N/A
Computer:
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module mshtml.dll, version 6.0.2900.2873, fault address 0x00158c4a.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
0040: 30 2e 32 39 30 30 2e 32 0.2900.2
0048: 38 37 33 20 61 74 20 6f 873 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 31 35 38 63 34 61 0d 0a 158c4a..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 28/05/2006
Time: 11:28:18 AM
User: N/A
Computer:
Description:
Faulting application launchpd.exe, version 8.1.0.2, faulting module mfc42.dll, version 6.2.4131.0, fault address 0x00005313.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 61 75 ure lau
0018: 6e 63 68 70 64 2e 65 78 nchpd.ex
0020: 65 20 38 2e 31 2e 30 2e e 8.1.0.
0028: 32 20 69 6e 20 6d 66 63 2 in mfc
0030: 34 32 2e 64 6c 6c 20 36 42.dll 6
0038: 2e 32 2e 34 31 33 31 2e .2.4131.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 35 33 31 33 0d 0a 5313..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 28/05/2006
Time: 4:20:32 PM
User: N/A
Computer:
Description:
Faulting application launchpd.exe, version 8.1.0.2, faulting module mfc42.dll, version 6.2.4131.0, fault address 0x00005313.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 61 75 ure lau
0018: 6e 63 68 70 64 2e 65 78 nchpd.ex
0020: 65 20 38 2e 31 2e 30 2e e 8.1.0.
0028: 32 20 69 6e 20 6d 66 63 2 in mfc
0030: 34 32 2e 64 6c 6c 20 36 42.dll 6
0038: 2e 32 2e 34 31 33 31 2e .2.4131.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 30 30 set 0000
0050: 35 33 31 33 0d 0a 5313..

i have alot more i dont know if you want it all?

[DMR]

Unfortunately, none of those errors relate to the problem.

* Can you find any errors in either the System or Application log which contain anything that appears directly related to Spyware Doctor, DCOM, or the exact error message you posted?

* Did you/can you try entirely uninstalling the older version of Spyware Doctor before installing the newer verison?

-

[ArNy]

Event Type: Error
Event Source: sdhelp.exe
Event Category: None
Event ID: 0
Date: 06/04/2006
Time: 9:14:40 PM
User: N/A
Computer:
Description:
The description for Event ID ( 0 ) in Source ( sdhelp.exe ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: The service process could not connect to the service controller.

well this is apart of the program its a help .exe i cant find the spywaredocotor.exe

[DMR]

1. What about the suggestion of uninstalling/reinstalling Spyware Doctor?
2. What exact version of Windows are you running?

3. Instead of asking you to look through the logs, it might be quicker if I reviewed them, if that's OK with you. I'll recognize a relevant error if I see one.
The logs are too large to post here, so do the following instead:

* Open Event Viewer again and right-click on the Application Log.
* Click "Save log file as..." from the resulting menu.
* In the "Save As" window:
- select Desktop as the "Save in:" location
- In the "File name:" box, name the file AppEventLog
- In the "Save as type:" menu, choose "Text"
* Repeat the above steps for the System Log, but name that file SystemEventLog.
* Send me an email with the subject "Spyware Doctor logs" and attach both the AppEventLog.txt and SystemEventLog.txt files.