Problems login Hotmail

Question

Nueva 0 Newbie Poster

20 Years Ago

Hi!!

Just new to this website and there is lots of very useful information. It is amazing how much you can learn from this website. Its great!

I am having some problems with my hotmail, after i put my address and password and hit go, it goes into a white page. I dont know why, please help!

Please advise!

web-browser

4 Contributors
4 Replies
119 Views
9 Months Discussion Span
Latest Post 19 Years Ago Latest Post by mjgesmundo

crunchie 990 Most Valuable Poster

20 Years Ago

Try the tips in this thread and see if they help you :).

http://www.daniweb.com/techtalkforums/thread13529.html

You can also access your hotmail account through Outlook Express.

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Nueva 0 Newbie Poster · Answer 1 · 2004-11-13T16:08:35+00:00

I have tried clearing out myTemporary Internet Files and cookies. Then tried again and nothing. Then I tried refreshing the page, but I get a message saying it cant be refreshed without sending the informatio...

I have also tried to select the security Tab and highlight the internet section. Then hit the default button but cant, because it doesnt let me set it to default, Cant click on it. Any ideas?

Much appreciated!

Danielle 1 Junior Poster in Training · Answer 2 · 2004-12-24T15:21:32+00:00

Hi, first of thanks for this site, I am new and you are great and if I'm not posting in the right place please forgive me. I am having the same problem, I can't access hotmail from MSN explorer or Internet Explorer or outlook. I did everyrthing mentioned in this thread, clearing history etc. Anyway I downloaded another web browser OPERA yesterday and hotmail works fine although it hasn't solved the problem. Also i did hijack this today and this is what came up :
Logfile of HijackThis v1.99.0
Scan saved at 12:27:11 PM, on 12/24/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\SYSTEM32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\wscntfy.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Winamp3\winampa.exe
D:\WINDOWS\SYSTEM32\Mounter.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
D:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
D:\WINDOWS\system32\ctfmon.exe
F:\WinZip\WZQKPICK.EXE
E:\Program Files\Webshots\webshots.scr
D:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [Mustek MDC 3000] D:\WINDOWS\SYSTEM32\Mounter.exe
O4 - HKLM\..\Run: [SCANINICIO] "D:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "D:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SearchUpgrader] D:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGCOMLIB_1031.dll,InstantAccess
O4 - Startup: Webshots.lnk = E:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = F:\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE (file missing)
O9 - Extra button: @D:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @D:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {11111111-1111-1111-1111-111111111123} - file://c:\Recycled\1.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/261ea779957350a59606/netzip/RdxIE601.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{C0D2CAF1-161D-44D7-92A7-530B40F57461}: NameServer = 192.168.20.1 192.168.20.3
O19 - User stylesheet: (file missing)
O23 - Service: Panda Firewall Service - Unknown - D:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
O23 - Service: Panda anti-virus service - Unknown - D:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe

And I didn't delete anything because I'm not sure what it all means but if you have any help I will love you for it, I have spent 3 days on the web trying to find the solution with no avail except for the OPERA option.
Thanks and Merry Christmas to you,
Danielle.

mjgesmundo 0 Newbie Poster · Answer 3 · 2005-08-14T09:58:57+00:00

Hi, first of thanks for this site, I am new and you are great and if I'm not posting in the right place please forgive me. I am having the same problem, I can't access hotmail from MSN explorer or Internet Explorer or outlook. I did everyrthing mentioned in this thread, clearing history etc. Anyway I downloaded another web browser OPERA yesterday and hotmail works fine although it hasn't solved the problem. Also i did hijack this today and this is what came up :
Logfile of HijackThis v1.99.0
Scan saved at 12:27:11 PM, on 12/24/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\SYSTEM32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\wscntfy.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\Winamp3\winampa.exe
D:\WINDOWS\SYSTEM32\Mounter.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE
D:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
D:\WINDOWS\system32\ctfmon.exe
F:\WinZip\WZQKPICK.EXE
E:\Program Files\Webshots\webshots.scr
D:\Program Files\Panda Software\Panda Antivirus Platinum\pavProxy.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Panda Software\Panda Antivirus Platinum\AVENGINE.EXE
D:\Program Files\Internet Explorer\iexplore.exe
D:\Program Files\Messenger\msmsgs.exe
C:\unzipped\hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - D:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - D:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [WinampAgent] "D:\Program Files\Winamp3\winampa.exe"
O4 - HKLM\..\Run: [Mustek MDC 3000] D:\WINDOWS\SYSTEM32\Mounter.exe
O4 - HKLM\..\Run: [SCANINICIO] "D:\Program Files\Panda Software\Panda Antivirus Platinum\Inicio.exe"
O4 - HKLM\..\Run: [APVXDWIN] "D:\Program Files\Panda Software\Panda Antivirus Platinum\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SearchUpgrader] D:\Program Files\Common files\SearchUpgrader\SearchUpgrader.exe
O4 - HKLM\..\Run: [TkBellExe] "D:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKCU\..\Run: [CTFMON.EXE] D:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Instant Access] rundll32.exe EGCOMLIB_1031.dll,InstantAccess
O4 - Startup: Webshots.lnk = E:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = F:\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\WINDOWS\System32\msjava.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\YAHOO!\MESSEN~1\YPAGER.EXE (file missing)
O9 - Extra button: @D:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @D:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {11111111-1111-1111-1111-111111111123} - file://c:\Recycled\1.exe
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/261ea779957350a59606/netzip/RdxIE601.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{C0D2CAF1-161D-44D7-92A7-530B40F57461}: NameServer = 192.168.20.1 192.168.20.3
O19 - User stylesheet: (file missing)
O23 - Service: Panda Firewall Service - Unknown - D:\Program Files\Panda Software\Panda Antivirus Platinum\Firewall\PavFires.exe
O23 - Service: Panda anti-virus service - Unknown - D:\Program Files\Panda Software\Panda Antivirus Platinum\pavsrv51.exe
And I didn't delete anything because I'm not sure what it all means but if you have any help I will love you for it, I have spent 3 days on the web trying to find the solution with no avail except for the OPERA option.
Thanks and Merry Christmas to you,
Danielle.

I'm new @ this community & I know that the thread is very old..., but I just want to share something that I fixed easily by following simple changes in Internet Options/Advance settings. After installing XP Pro in my computer, it developed problems accessing my hotmail. From denying me to log-on to giving me problems about " cannot display DNS settings, and "please try again later..." so frustrating!!! I tried this followings; "START-RUN-REGSVR32 SOFTPUB.DLL" / "netsh winsock reset" / "netsh winsock reset catalog" but DID NOT work for me!!!

Guess where I found the solution..., when I read the whole thing(suggestion) right after I typed my psw and showed the" Page cannot be Displayed" the solution came there!!! read below it and it would say to make sure that you have checks in the boxes of Use SSL 2.2, Use SSL3.0 which I have, but the thing is my Use TLS 1.0 have not been selected? I did select it and there you go..., I could finally log on, access my hotmails & passport :) Gosh! simple solution and yet, no one even tried it yet. :idea: IMO? :rolleyes: