Member Avatar for bajagolfer

i can download and install service pack 2 with no problem... after it is installed i can not get on internet explorer, when i click on the icon, explorer pops up for a second then goes away... also when i click on my norton antivirus it won't come up... i don't think it's an isp connection issue, because i have mozilla firefox browser, and can get on that and surf the web just fine... little help here please.. thank you!!!

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Dani AI

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Brief diagnostic and repair checklist for the symptom reported by (IE opens briefly then closes; Norton won’t start while Firefox works). Rather than immediately removing SP2 (as suggested), run focused tests to find the real culprit — many cases are caused by a bad add‑on, a corrupted IE component, or a conflict with security software or DEP.

Suggested diagnostic sequence:

  • Try IE with add‑ons disabled:

    iexplore.exe -extoff

    If that starts, disable toolbars/BHOs and re-enable one at a time.

  • Boot Safe Mode (with Networking) or perform a clean boot via msconfig (hide Microsoft services, disable remaining services/startup items) to see if a third‑party service causes the crash.

  • Inspect Event Viewer (Control Panel → Administrative Tools → Event Viewer → Application) for the Application Error entry at the crash time — note the faulting module name and version.

If diagnostics point to corrupted files or components:

  • Run System File Checker:

    sfc /scannow

    (XP may request the original CD.)

  • Re-register common IE DLLs (run from an elevated command prompt):

    regsvr32 urlmon.dll
regsvr32 actxprxy.dll
regsvr32 shdocvw.dll
regsvr32 mshtml.dll
regsvr32 browseui.dll

Consider DEP and security‑software conflicts: check System → Advanced → Performance → Data Execution Prevention and add exceptions for Norton/IE if the crash correlates with DEP blocking. If Norton is unstable, run the vendor’s removal/cleanup tool and reinstall the latest version compatible with XP SP2.

Final notes: System Restore to a pre‑SP2 point is a last resort (backup personal files first). The approach above preserves SP2 while isolating the true cause — this follows the practical points raised by , and expands on ’s startup‑related idea with targeted diagnostics.

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Member Avatar for AsXeToUaZ

Unistall the service pack its not good many pcs have problems after downloading the Windows Service Pack 2. Then if explorer and norton still don't work download them again. If norton is still not working, try downloading a new version that will work for example "Norton System Works 2005" or "Norton Internet Security 2004".

Member Avatar for Catweazle

That's not good advice at all! The Service Pack is fine.

Internet Explorer is most likely suffering from spyware. Check the stickied topics in this forum section for information about dealing with those:

Norton needs a patch. You'll find more information in the stickied topic about SP2 at top of page in this forum section you've posted in.

Member Avatar for Zachery

I've rolled out SP2 on a few hundered PC's now and only had problems on one, and before that it wasnt so stable anyway.

Windows XP Servicepack 2 is awsome, do not remove it unless your pc is not responding at all

Member Avatar for caperjack

I think this problem or one like it was fixed by temporary disabling the new windows popup stopper in security center in the control panel or configuring it to allow your home page as a popup ,I think maybe you homepage is seen as a popup !!

Member Avatar for bajagolfer

I think this problem or one like it was fixed by temporary disabling the new windows popup stopper in security center in the control panel or configuring it to allow your home page as a popup ,I think maybe you homepage is seen as a popup !!

i tried that, but no luck, thanks for the suggestion anyway!!

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