Unexplainable Error Help Needed!

[burketdsl]

This came up on the screen after being on the net yesterday. Does anyone know what it means?

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x6D312033
Function=[Unknown.]
Library=C:\Program Files\Java\j2re1.4.2\bin\jpiexp32.dll

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.

Current Java thread:
at sun.plugin.services.WPlatformService.waitEvent(Native Method)
at sun.plugin.viewer.frame.IExplorerEmbeddedFrame.destroy(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll
0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll
0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll
0x77D40000 - 0x77DD0000 C:\WINDOWS\system32\USER32.dll
0x7F000000 - 0x7F041000 C:\WINDOWS\system32\GDI32.dll
0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll
0x78000000 - 0x78087000 C:\WINDOWS\system32\RPCRT4.dll
0x70A70000 - 0x70AD6000 C:\WINDOWS\system32\SHLWAPI.dll
0x71700000 - 0x71849000 C:\WINDOWS\System32\SHDOCVW.dll
0x71950000 - 0x71A34000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.1612_x-ww_7c379b08\comctl32.dll
0x7CD00000 - 0x7D512000 C:\WINDOWS\system32\SHELL32.dll
0x77340000 - 0x773CB000 C:\WINDOWS\system32\comctl32.dll
0x4FEC0000 - 0x4FFF6000 C:\WINDOWS\system32\ole32.dll
0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\uxtheme.dll
0x10000000 - 0x10030000 C:\PROGRA~1\COMMON~1\SYMANT~1\ANTISPAM\asOEHook.dll
0x7C000000 - 0x7C054000 C:\WINDOWS\System32\MSVCR70.dll
0x74720000 - 0x74764000 C:\WINDOWS\System32\MSCTF.dll
0x71500000 - 0x715FC000 C:\WINDOWS\System32\BROWSEUI.dll
0x72430000 - 0x72442000 C:\WINDOWS\System32\browselc.dll
0x75F40000 - 0x75F5F000 C:\WINDOWS\system32\appHelp.dll
0x7C890000 - 0x7C911000 C:\WINDOWS\System32\CLBCATQ.DLL
0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
0x77050000 - 0x77115000 C:\WINDOWS\System32\COMRes.dll
0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll
0x63000000 - 0x63096000 C:\WINDOWS\system32\WININET.dll
0x762C0000 - 0x76348000 C:\WINDOWS\system32\CRYPT32.dll
0x762A0000 - 0x762B0000 C:\WINDOWS\system32\MSASN1.dll
0x76F90000 - 0x76FA0000 C:\WINDOWS\System32\Secur32.dll
0x76620000 - 0x7666E000 C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661C000 C:\WINDOWS\System32\CSCDLL.dll
0x76670000 - 0x76757000 C:\WINDOWS\System32\SETUPAPI.dll
0x11000000 - 0x1102F000 C:\Program Files\WebSearch\Util\XBK52AHI.dll
0x73420000 - 0x73573000 C:\WINDOWS\System32\MSVBVM60.DLL
0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\wsock32.dll
0x71AB0000 - 0x71AC5000 C:\WINDOWS\System32\WS2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll
0x76EE0000 - 0x76F17000 C:\WINDOWS\System32\RASAPI32.DLL
0x76E90000 - 0x76EA1000 C:\WINDOWS\System32\rasman.dll
0x71C20000 - 0x71C6E000 C:\WINDOWS\System32\NETAPI32.dll
0x76EB0000 - 0x76EDB000 C:\WINDOWS\System32\TAPI32.dll
0x76E80000 - 0x76E8D000 C:\WINDOWS\System32\rtutils.dll
0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll
0x5CD70000 - 0x5CD77000 C:\WINDOWS\System32\serwvdrv.dll
0x5B0A0000 - 0x5B0A7000 C:\WINDOWS\System32\umdmxfrm.dll
0x722B0000 - 0x722B5000 C:\WINDOWS\System32\sensapi.dll
0x75A70000 - 0x75B15000 C:\WINDOWS\system32\USERENV.dll
0x1A400000 - 0x1A47D000 C:\WINDOWS\system32\urlmon.dll
0x71A50000 - 0x71A8B000 C:\WINDOWS\System32\mswsock.dll
0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll
0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll
0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
0x019B0000 - 0x01A6B000 C:\PROGRA~1\SPYBOT~1\SDHelper.dll
0x5EDD0000 - 0x5EDEA000 C:\WINDOWS\System32\olepro32.dll
0x01B80000 - 0x01BA0000 C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
0x01BB0000 - 0x01BC8000 C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
0x76B20000 - 0x76B35000 C:\WINDOWS\System32\ATL.DLL
0x7C080000 - 0x7C0F7000 C:\WINDOWS\System32\MSVCP70.dll
0x76170000 - 0x761F8000 C:\WINDOWS\System32\shdoclc.dll
0x74770000 - 0x747FF000 C:\WINDOWS\System32\mlang.dll
0x023B0000 - 0x025B1000 C:\WINDOWS\System32\msi.dll
0x75E90000 - 0x75F3D000 C:\WINDOWS\System32\SXS.DLL
0x605D0000 - 0x605D8000 C:\WINDOWS\System32\mslbui.dll
0x63580000 - 0x63833000 C:\WINDOWS\System32\mshtml.dll
0x746F0000 - 0x74716000 C:\WINDOWS\System32\msimtf.dll
0x5C2C0000 - 0x5C2FC000 C:\WINDOWS\ime\sptip.dll
0x74C80000 - 0x74CAC000 C:\WINDOWS\System32\OLEACC.dll
0x55900000 - 0x55961000 C:\WINDOWS\System32\MSVCP60.dll
0x02C50000 - 0x02C61000 C:\WINDOWS\IME\SPGRMR.DLL
0x02C70000 - 0x02CCB000 C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
0x746C0000 - 0x746E7000 C:\WINDOWS\System32\MSLS31.DLL
0x325C0000 - 0x325D2000 C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x72D20000 - 0x72D29000 C:\WINDOWS\System32\wdmaud.drv
0x72D10000 - 0x72D18000 C:\WINDOWS\System32\msacm32.drv
0x77BE0000 - 0x77BF4000 C:\WINDOWS\System32\MSACM32.dll
0x77BD0000 - 0x77BD7000 C:\WINDOWS\System32\midimap.dll
0x03150000 - 0x0316E000 C:\Program Files\Common Files\Symantec Shared\Script Blocking\scrauth.dll
0x03180000 - 0x031A0000 C:\Program Files\Common Files\Symantec Shared\Script Blocking\ScrBlock.dll
0x76C30000 - 0x76C5B000 C:\WINDOWS\System32\wintrust.dll
0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\IMAGEHLP.dll
0x0FFD0000 - 0x0FFF3000 C:\WINDOWS\System32\rsaenh.dll
0x6B700000 - 0x6B790000 c:\windows\system32\jscript.dll
0x03E60000 - 0x03E9C000 C:\WINDOWS\System32\iepeers.dll
0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV
0x6BDD0000 - 0x6BE03000 C:\WINDOWS\System32\dxtrans.dll
0x65000000 - 0x65009000 C:\WINDOWS\System32\ddrawex.dll
0x51000000 - 0x5104D000 C:\WINDOWS\System32\DDRAW.dll
0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll
0x6BE10000 - 0x6BE65000 C:\WINDOWS\System32\dxtmsft.dll
0x71B20000 - 0x71B31000 C:\WINDOWS\system32\MPR.dll
0x75F60000 - 0x75F66000 C:\WINDOWS\System32\drprov.dll
0x71C10000 - 0x71C1D000 C:\WINDOWS\System32\ntlanman.dll
0x71CD0000 - 0x71CE6000 C:\WINDOWS\System32\NETUI0.dll
0x71C90000 - 0x71CCC000 C:\WINDOWS\System32\NETUI1.dll
0x71C80000 - 0x71C86000 C:\WINDOWS\System32\NETRAP.dll
0x71BF0000 - 0x71C01000 C:\WINDOWS\System32\SAMLIB.dll
0x75F70000 - 0x75F79000 C:\WINDOWS\System32\davclnt.dll
0x75970000 - 0x75A62000 C:\WINDOWS\System32\MSGINA.dll
0x76360000 - 0x7636F000 C:\WINDOWS\System32\WINSTA.dll
0x04C00000 - 0x04C32000 C:\WINDOWS\System32\ODBC32.dll
0x763B0000 - 0x763F5000 C:\WINDOWS\system32\comdlg32.dll
0x1F850000 - 0x1F866000 C:\WINDOWS\System32\odbcint.dll
0x73BA0000 - 0x73BB2000 C:\WINDOWS\System32\sti.dll
0x74AE0000 - 0x74AE7000 C:\WINDOWS\System32\CFGMGR32.dll
0x74CB0000 - 0x74D1F000 C:\WINDOWS\System32\mshtmled.dll
0x04DA0000 - 0x04E0E000 C:\Program Files\Nokia\Nokia PC Suite 5\NokiaPhoneBrowser.dll
0x73D70000 - 0x73D82000 C:\WINDOWS\System32\shgina.dll
0x092D0000 - 0x09349000 C:\WINDOWS\System32\Audiodev.dll
0x086C0000 - 0x08904000 C:\WINDOWS\System32\WMVCore.DLL
0x070D0000 - 0x0710B000 C:\WINDOWS\System32\WMASF.DLL
0x5A500000 - 0x5A58D000 C:\WINDOWS\System32\wiashext.dll
0x70D00000 - 0x70E91000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.1360_x-ww_24a2ed47\gdiplus.dll
0x66880000 - 0x6688A000 C:\WINDOWS\System32\imgutil.dll
0x6D440000 - 0x6D450000 C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
0x6D310000 - 0x6D327000 C:\Program Files\Java\j2re1.4.2\bin\jpiexp32.dll
0x6D380000 - 0x6D397000 C:\Program Files\Java\j2re1.4.2\bin\jpishare.dll
0x08000000 - 0x08136000 C:\PROGRA~1\Java\J2RE14~1.2\bin\client\jvm.dll
0x03350000 - 0x03357000 C:\PROGRA~1\Java\J2RE14~1.2\bin\hpi.dll
0x050D0000 - 0x050DE000 C:\PROGRA~1\Java\J2RE14~1.2\bin\verify.dll
0x05230000 - 0x05248000 C:\PROGRA~1\Java\J2RE14~1.2\bin\java.dll
0x050E0000 - 0x050ED000 C:\PROGRA~1\Java\J2RE14~1.2\bin\zip.dll
0x06B90000 - 0x06C9A000 C:\Program Files\Java\j2re1.4.2\bin\awt.dll
0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.dll
0x06120000 - 0x06170000 C:\Program Files\Java\j2re1.4.2\bin\fontmanager.dll
0x5C000000 - 0x5C0C8000 C:\WINDOWS\System32\D3DIM700.DLL
0x6D2F0000 - 0x6D304000 C:\Program Files\Java\j2re1.4.2\bin\jpicom32.dll
0x07610000 - 0x0761F000 C:\Program Files\Java\j2re1.4.2\bin\net.dll
0x74B30000 - 0x74B71000 C:\WINDOWS\System32\webcheck.dll
0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL

Heap at VM Abort:
Heap
def new generation total 576K, used 168K [0x1f870000, 0x1f910000, 0x1ffd0000)
eden space 512K, 32% used [0x1f870000, 0x1f89a370, 0x1f8f0000)
from space 64K, 0% used [0x1f900000, 0x1f900000, 0x1f910000)
to space 64K, 0% used [0x1f8f0000, 0x1f8f0000, 0x1f900000)
tenured generation total 1408K, used 809K [0x1ffd0000, 0x20130000, 0x25870000)
the space 1408K, 57% used [0x1ffd0000, 0x2009a5a8, 0x2009a600, 0x20130000)
compacting perm gen total 4608K, used 4513K [0x25870000, 0x25cf0000, 0x29870000)
the space 4608K, 97% used [0x25870000, 0x25cd86b8, 0x25cd8800, 0x25cf0000)

Local Time = Sun Mar 13 16:59:23 2005
Elapsed Time = 572
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2-b28 mixed mode)
#

[helloimtim]

Need more details. What os you have. What happened before the error. It looks like from what I understand its a java related issue. Maybe try to download it again and install. Or uninstall it and reinstall. My first quess would be download and try to reinstall if possible. Have you run all the virus and spyware checks? Which browser do you use?

[burketdsl]

Hi helloimtim,

I have a Dell, windows XP machine. I have run Norton anti-virus and it did not find any errors. I was on the net not doing anything exciting and when I closed the internet window there was an icon " hs_err_pid3704" on my desktop that was not there before. When I opened it I got the above message, which by the way is double Dutch to me. The message was displayed in Notepad. I have not run a spyware check. Can you recommend any that I can download?

Thanks a million for your help,

Laura.

[tharglet]

Hi helloimtim,

I have a Dell, windows XP machine. I have run Norton anti-virus and it did not find any errors. I was on the net not doing anything exciting and when I closed the internet window there was an icon " hs_err_pid3704" on my desktop that was not there before. When I opened it I got the above message, which by the way is double Dutch to me. The message was displayed in Notepad. I have not run a spyware check. Can you recommend any that I can download?

Thanks a million for your help,

Laura.

Check what filetype the shortcut or what type of file the thing on the desktop was too. Might give a big clue. Also make sure u have updated ur virus definitions too. My guess is there was something wrong with whatever the shortcut points to.

Function=[Unknown.]
Library=C:\Program Files\Java\j2re1.4.2\bin\jpiexp32.dll

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.

Makes it sound like an error by someone else's bad java. Either that or u havn't updated ur Java, and there is a new function that's been included since.

[alc6379]

Have you installed the latest Java Runtime Environment?

www.java.com

I'd give that a shot, and see what it comes up to.

[burketdsl]

I have just installed the latest Java Runtime Environment, but dont know if its a good thing or bad thing as no messages are coming up....

Laura.

[tharglet]

If no error messages pop up, then that is good :)

[burketdsl]

Hopefully the problem is cleared up.

Thanks a million for all your help,

See (talk) ya soon,

Laura.