Computer Slow -- Ghz and RAM not showing up? -- HijackThis Log

[dlsoecht]

My computer is running extremely slow. It used to show 1.6something Ghz and now only clocks 513, and used to have 768 RAM but now only shows 704. I have posted a hijackthis log if it is anything there. I have also defragged. Help!

Logfile of HijackThis v1.99.1
Scan saved at 5:16:46 PM, on 4/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\HijackThis\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.samford.edu:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NAVShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1101600242997
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe

[I_love_me780]

wow ok ill look at it

[I_love_me780]

:eek::o:twisted::(:?::mad::mrgreen::):idea:

123

[caperjack]

My computer is running extremely slow. It used to show 1.6something Ghz and now only clocks 513, and used to have 768 RAM but now only shows 704. I have posted a hijackthis log if it is anything there. I have also defragged. Help!

Logfile of HijackThis v1.99.1
Scan saved at 5:16:46 PM, on 4/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\carpserv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 5.0\Reader\AcroRd32.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\HijackThis\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = proxy.samford.edu:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NAVShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1101600242997
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe

Noting in the log to indicate a problem .
the ram difference is 64 meg ,that could be explained buy onboard video sharing your ram .
a setting changed in the BIOS/Setup could be the cause of the processor difference ,have you been in the bios lately by any chance ,and made a wrong change

[dlsoecht]

A friend of mine mentioned it might be a BIOS problem and suggested I restore the default settings. I did so, and that is the only change to BIOS I have made. I really wouldn't know how or why to change its settings anyway...kind of a novice.

[dlsoecht]

Here's the latest update. I downloaded Registry mechanic, ran it, and it found something like 200+ problems. After I had it fix them, it seemed like my computer ran noticably faster and control panel clocked the processor at 1.66 Ghz! Once I restarted the computer, however, it dropped back to 513mhz. Registry mechanic wasn't able to fix all of the problems for some reason...maybe somebody knows why.

[caperjack]

Here's the latest update. I downloaded Registry mechanic, ran it, and it found something like 200+ problems. After I had it fix them, it seemed like my computer ran noticably faster and control panel clocked the processor at 1.66 Ghz! Once I restarted the computer, however, it dropped back to 513mhz. Registry mechanic wasn't able to fix all of the problems for some reason...maybe somebody knows why.

where are you getting the 513 reading from!

[dlsoecht]

Under control panel I click on the system Icon and the box that pops up shows me the processor speed and the mbs of RAM. When I startup my computer it reads 513mhz. After I run registry mechanic it will read 1.66Ghz and it performs better.

[caperjack]

Weird ,try this neet utility to tell you about you cpu and other stuff see what it says .
http://www.cpuid.org/cpuz.php

[DMR]

Since this isn't a virus/spyware/etc. problem, I'm going to move this thread over into a more general Window forum so that you can get more "eyeballs" on the problem.

Buckle up, we're going for a ride.....

[dlsoecht]

I didn't know spyware, etc. had been ruled out as a problem...sorry about posting in the wrong place. As requested, I downloaded the cpu-z program and ran it. What do you want to know from its report? When it first opens, the processor core speed is clocked at 1654, but then almost immediately drops to 530.0 mhz. It seems to recognize the full 768 mb of ram.

[caperjack]

I didn't know spyware, etc. had been ruled out as a problem...sorry about posting in the wrong place. As requested, I downloaded the cpu-z program and ran it. What do you want to know from its report? When it first opens, the processor core speed is clocked at 1654, but then almost immediately drops to 530.0 mhz. It seems to recognize the full 768 mb of ram.

Thats what i wanted to know it it read it right and then changed .not sure whats going on ,but i remember we had someone with the same problem awhile back but cant remember what fixed it ,or if it got fixed .
Getting back to spyware ,or virus ,have you check computer for both .
start with this .
Run at least 2 of these !
http://housecall.trendmicro.com/
http://www.kaspersky.com/scanforvirus.html
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
http://www.ravantivirus.com/scan/
http://www.bitdefender.com/scan/licence.php

Then post back any results

[gallocs]

Do you have a computer or laptop? Because some laptops use Intel Mobile Proccessors which slows your CPU to whatever CPU speed is needed to run a program, it save's battery, when you idle on windows it will run at 200 something MHz, what kind of CPU do you have? Im gonna go ahead and say open a program that will need to run around 1 GHz, and check on what it reads out, hopefully it'll be simple as that.

[DMR]

I didn't know spyware, etc. had been ruled out as a problem...

My reasoning in that regard was:

A) While viruses, spyware, etc. can certainly cause sluggishness/slowdowns, they cause that behaviour because they "hog" available system resources (CPU time and memory), not because they throttle back the speed at which your processor is running.

B) Although a clean HJT log does not necessarilly mean that you have no infections, your log is clean.

Since your HJT log also indicates that we are dealing with a laptop here, if you're really seeing a drop in actual clock speed it's much more likely due something like power management than malicious infections.

[dlsoecht]

Any ideas on power management items that may be causing my problem? Also, does anyone have any ideas why registry mechanic fixes the problem, but the problem does not stay fixed. I have to run registry mechanic EVERY time I boot up my computer, then it runs fine. This is time consuming and, well, annoying. Any thoughts?

[DMR]

We should get some specific info to narrow this down:

- When did this start happening, and you had you made any hardware or software adds/removes/upgrades just before that (upgrading to SP2, for example)?

- Once you run Reg Mech at startup, the CPU does not slow down again until the next boot, right?

- Does Reg Mechanic give any you any report of what it has fixed? If it does, there may be clues in that report. Post any possibly helpful info that you can get from that.

- When you "turn off" the laptop, do you do a true Shut Down, or do you put it in Sleep or Hibernate mode?

- Whichever mode you use to turn off the laptop, test each of the other two modes and tell us whether or not CPU speed has decreased afer you bring the machine back to life from each of those modes.

- Give us the exact model number and age of the laptop, as well as the make and version of the BIOS.