Member Avatar for billy61788

I have Roxio Easy CD Creator 5 and I've used it for a few months now without any problems. Today i tried to burn a cd and a program error box popped up. It said, "CREAT50.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created." and i clicked ok. I restarted my computer and tried to burn the cd again on a new blank disk and this error came up again. What is causing it and how do i fix it? Thanks


-Billy

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Dani AI

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A concise troubleshooting summary and practical steps to diagnose the CREAT50.exe crash (pulling together suggestions already in the thread from , , , , and ). Roxio Easy CD Creator 5 is legacy software; the most useful diagnostic data is the Windows Application event log entry that corresponds to each crash and any evidence that an antivirus action or conflicting burner software altered Roxio files or drivers.

The single most diagnostic items to copy from the Application event are: the timestamp, event source (Application Error), Event ID, the faulting application/module name and the exception code. Example format to capture and paste into a support report:

Event Time: 2003-12-27 09:28:15
Source: Application Error
Event ID: 1000
Description: Faulting application: CREAT50.exe
Faulting module: xyz.dll
Exception code: 0xc0000005

Recommended diagnostic and remediation sequence (order matters):

  • Read the Application log entry for the exact faulting module and exception code; that points to whether the crash is Roxio code, a missing DLL, or a third-party driver.
  • If the log shows a missing or renamed Roxio DLL (antivirus quarantine/rename was mentioned earlier), perform a repair/reinstall of Easy CD Creator 5 from Control Panel so original files are restored.
  • Remove competing burning packages and duplicate ASPI layers (a common source of conflicts). Use an ASPI-check utility to detect multiple layers and remove extras before reinstalling the burning software.
  • Update the CD/DVD writer firmware and device drivers, try different brand blank discs and burn at the lowest speed for a test.
  • If the problem persists, test the drive on another PC (or try a known-good external drive) to separate software vs hardware failure.

This consolidates prior advice while focusing on collecting the exact Event Viewer lines (faulting module + exception code), which are the best clues for whether the fix is a reinstall, driver/ASPI cleanup, or hardware replacement.

Recommended Answers

All 20 Replies

Member Avatar for TallCool1

I have Roxio Easy CD Creator 5 and I've used it for a few months now without any problems. Today i tried to burn a cd and a program error box popped up. It said, "CREAT50.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created." and i clicked ok. I restarted my computer and tried to burn the cd again on a new blank disk and this error came up again. What is causing it and how do i fix it?

Start by finding the error log and reading its contents. Post them so we can help.

Member Avatar for billy61788

how do i find the log?

Member Avatar for Dani

Go to the Start menu, then to Settings, then to the Control Panel. Choose Administrative Tools. Click on error log. There should be a listing of all the system crashes and all the application crashes your computer has experienced over the past X amount of time.

Member Avatar for billy61788

I went into Administrative Tools and i dont see error log. The only icons it has are Component Services, Computer Managment, Data Sources(ODBC), Event Viewer, Local Secuirty Policy, Performance, Services, and the last one it Telnet Server Administration. Would the error log be in one of those or is it located somewhere else?

Member Avatar for billy61788

That might be whats causing the problem. I'll run my virus checker and let you know if it clears the problem.

Member Avatar for billy61788

my virus scan found 2 viruses but it did not disinfect it. does anyone know a free website that will disinfect viruses?

Member Avatar for billy61788

i found a program and one of the viruses have been removed. the second viruse it could not remove so it was renamed. i dont think that this virus was part of Roxio so if you can help me find my error log then we can go back and try that. thanks.

Member Avatar for caperjack

Some error logs are stored in the root of C:\ or c:\windows or maybe in the roxio folder in c:\program files\roxio

Member Avatar for TallCool1

my virus scan found 2 viruses but it did not disinfect it. does anyone know a free website that will disinfect viruses?

By the way, have you tried Grisoft AVG? It's free for personal use, and quite effective.

Member Avatar for billy61788

i have still yet to find the error log. i have no idea where it is so if anyone else has any ideas where it would be please let me know.

Member Avatar for caperjack

To find all log file on you computer go to start /search,and type in *.log

Member Avatar for billy61788

after i searched for *.log a huge list of notepads came up. what am i looking for?

Member Avatar for caperjack

I don't use Roxio ,so you should look for one with the Roxio name in it maybe ,and i.m also going to reccommend the burning program Nero !Much better than Roxio

Member Avatar for Tatootie

Dont know if this will help, but I had similiar errors with Roxio. Problem was I had other burning utilities installed, and apparently ROxio wasnt happy with that...Uninstalled Roxio and I use Strictly Nero for everything now.

peace

Member Avatar for billy61788

i used to have nero, but it would freeze everytime i tried to burn. it happened on my computer and the same problem happened with nero on the other computer in my house. thats why i downloaded roxio, but now its having problems.

Member Avatar for caperjack

You have other isues with you computer ,scandisk and defrag ,get more ram maybe if needed , how is your hard drive and burner setup on the IED chanels ,best is to have hardrive mastered of the primary and burner master of the secondary.

Member Avatar for Tatootie

In general, try to only have 1 burning utility installed. They can and do corrupt each other


peace

Member Avatar for martindj

I have Roxio Easy CD Creator 5 and I've used it for a few months now without any problems. Today i tried to burn a cd and a program error box popped up. It said, "CREAT50.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created." and i clicked ok. I restarted my computer and tried to burn the cd again on a new blank disk and this error came up again. What is causing it and how do i fix it? Thanks


-Billy

I have the same problem, I think the writer on my CD drive is bad, but I'm not sure. Did you find out anything?

Member Avatar for lindiaz

I have Roxio Easy CD Creator 5 and I've used it for a few months now without any problems. Today i tried to burn a cd and a program error box popped up. It said, "CREAT50.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created." and i clicked ok. I restarted my computer and tried to burn the cd again on a new blank disk and this error came up again. What is causing it and how do i fix it? Thanks


-Billy

How can I download free cd burning for my computer. :cheesy:

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