Member Avatar for cmmiami

Hello,

I installed Norton Internet Security and I also uninstalled because of all the problems that it caused to my system. There are a number of problems:

1. I cannot logon to my hotmail account. I have made all the
changes that have been suggested by different sources on the internet, i.e. opening the SSL port 443, and number all of the security settings, but this did not help.

2. I also cannot see images on web pages, they appear a the box with the red X.

3. Now because I thought I needed an update from MS, I went to the download site and now cannot download. I added the address to the trusted sites, but
still no luck. To make matters worse, I uninstalled one of my last ms updates. So now I am trying to get my pc back up to speed. I tried sending a tech support request to Microsoft, but I could not even accomplish that because it kept acting like I had nothing filled out on the page.

Well, that's the story. Never had anything like this happen before. I am usually proficient enough to handle my problems, but this one has me puzzled.

I'm running WinXP sp1
IE Ver. 6.0.2800.1106.xpsp2.030422-1633
I have a DSL modem via
I have uninstalled all the Norton software
I have turned off the firewall
I have made many changes to the IE security and advanced settings and reverted back to default.
I cannot login or post data from a form on most secured sites, but some of them I can.

Please any suggestion.
Thank you for your attention.
C

  • 4 Contributors
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  • Latest Post Latest Post by dougiedickson

Dani AI

Generated

Short, practical cleanup plan for the symptoms described (unable to log into Hotmail, images show as red X, secure-form submissions and downloads failing). This sits between the full reinstall mentioned and the “switch AV and problems go away” experience reported. is right that leftover Norton pieces (drivers, network filters, registry entries) are often the root — below are targeted, non-destructive steps to try before rebuilding the machine.

First, isolate and check browser settings:

  • Verify IE’s proxy/LAN settings (Tools → Internet Options → Connections → LAN Settings) and make sure no unexpected proxy is set.
  • In Internet Options → Advanced, uncheck “Do not save encrypted pages to disk” and ensure SSL/TLS options appropriate to your system are enabled. Clear Temporary Internet Files and cookies.
  • Test with a different browser (portable or installed) to see whether the problem is IE-only or system-wide.

Network stack and cache fixes (run from an elevated/admin Command Prompt; restart after):

ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset
netsh int ip reset resetlog.txt

(If netsh winsock reset isn’t available on your XP build, use the Microsoft Winsock repair utility.)

Remove Norton remnants safely:

  • Boot Safe Mode and run Symantec’s official removal tool (Safe Mode helps remove file/driver locks).
  • In Control Panel → Network Connections → Local Area Connection → Properties, remove any components named with Norton/Symantec.
  • Use msconfig to disable leftover Norton startup items, and inspect Device Manager / “Show hidden devices” for orphaned drivers. Back up the registry before any manual edits.

If these steps don’t restore secure-site access, use System Restore to a pre-Norton point or, as pointed out, back up data and do a clean reinstall as a last resort. Always back up files and the registry before making low-level changes.

Recommended Answers

All 3 Replies

Member Avatar for kc0arf

Hello,

I would back up my data, and reformat the computer and start over. Why? Because you are not certain what Norton did to your computer, and you have modified the patch level of the machine. You are going to drive yourself nuts trying to get IE to work with everything again. You could try using another browser, such as Firefox, to see if viewing secure websites will work again.

In the end though, backing up and re-formatting will be your only true return to a known environment. You may have other things bouncing around in the computer.

Save the data, and rebuild.

Christian

Member Avatar for flyerorange

I was having all sorts of problems w/ my new computer when I got it. Now that I uninstalled NIS and went w/ a different virus protector and firewall, most of the problems cleard up immediately. Even w/ my last computer that was Win ME, I didn't realize that the problems I had were because of NIS, especially the versions of the last 2 years.

Member Avatar for dougiedickson

I think formatting is a little o.t.t myself. Personally you 1st have to make sure you have got rid of all the Norton files by deleting all norton from the registry. You can always reinstall internet explorer. Have you tried a Restore ?

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