Member Avatar for DLW

I have been having problems all summer with my computer, I have Windows 2000 Professional. When I access the internet the computer will start acting up. It will freeze up, it will also bump me back to my desktop, I don't lose the connection but I have a hard time getting on sites because I keep getting bounced back. Sometimes my computer will completely shut down and reboot itself-this loses the internet connection. An error message will come up about Microsoft Error and needing to restart program. I am very frustrated. I have taken my computer to two different shops multiple times and they cannot find anything wrong with it. The last shop installed Windows 2000 Professional again, but it did not help , I still have the problems. Does anyone have any suggestions or ideas? I am ready to throw my computer out the window and buy and new one---which I really can't afford! I would appreciate any help! Thank you.

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A concise troubleshooting plan for based on the symptoms (browser crashes, freezes, occasional reboot) and the replies already posted by and . Reinstalling the OS and still seeing the problem usually points to one of three root causes: persistent malware or browser helper objects, corrupted system/IE components, or hardware/driver failures. The following prioritized checks help isolate which of those applies.

  • Boot into Safe Mode with Networking and try browsing. If browsing is stable there, the cause is almost certainly software (extensions, startup programs, or malware). If it still fails, focus on drivers and hardware.
  • Capture the relevant entries from the Application and System logs (Event Viewer) immediately after a failure; they often show whether an application fault or a hardware event triggered the restart.
  • Run a system file integrity check (SFC) to repair corrupted system DLLs, then test again.
  • Test RAM with a bootable memory tester and run a full disk scan (chkdsk /f). Faulty memory or drive corruption can cause hangs and reboots that look like browser problems.
  • Try an alternate browser from a clean source to see whether the problem is limited to Internet Explorer.

If the issue appears software-related, audit startup items and browser add-ons with a focused tool rather than only reinstalling the OS; Sysinternals Autoruns and Process Explorer make it easy to disable non-Microsoft helpers and see what a running process is doing (Autoruns, Process Explorer). For memory testing use a bootable tester such as Memtest86 (memtest86.com).

Note: shops that reinstall Windows sometimes miss hardware faults or persistently installed malware. Collecting Event Viewer lines and results of SFC/memtest/chkdsk will make the next diagnosis much faster. Also keep in mind that Windows 2000 is an old platform with limited ongoing updates; full patching and driver updates are important for stability.

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Member Avatar for Bear

Please tell us exactly what the error message says before the computer shuts down. ;)

Member Avatar for DLW

Please tell us exactly what the error message says before the computer shuts down. ;)

Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. If you were in the middle of something, the information you are working on might be lost.Please tell microsoft about the problem. We have created an error report that you can send to help us improve Microsoft Internet Explorer. We will treat this report as confidential and anonymous. To see what data this error report contains click here.-I CLICKED AND THIS IS WHAT IT SAYS--Error signature AppName:iexplore.exe
AppVer:6.0.2800.1106 ModName:mshtml.dll ModVer:6.0.2800.14158
Offset:00010915
There is a lot more stuff about sending in the error log helps Microsoft...

I really appreciate the help! Thanks!

Member Avatar for alc6379

Try this... it seems to help with IE shutting down.

Right click on the Internet Explorer icon on the desktop, and choose properties. When that comes up, Click on the Advanced Tab. Uncheck the option that says "Enable third party browser extensions (requires restart)", then click OK. It should allow IE to run okay.

If that fixes it, then you've probably got spyware. I'd suggest following this action up by running Spybot and Adaware.

Member Avatar for DMR

If that fixes it, then you've probably got spyware. I'd suggest following this action up by running Spybot and Adaware.

Even if that doesn't fix it, the symptoms you describe could certainly all be caused by malicious programs which have gotten on your system in the course of your Web surfing. I'd definitely recommend running the programs that alc6379 suggests. Both programs are free; you can download them from the links in my sig file.


** Note:
If you do find that "spyware" might be the root of your problems, please start a separate thread in our Security forum- that's where we concentrate on virus/spyware/etc. infections.

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