Member Avatar for Hannahlv

Hi all,
Sorry for putting this topic here. I don't know where is the most appropriate box to post. I'm having a problem with internet connection, and I'm really hoping you will get me out of this.

I'm connecting to internet using wireless (I'm using desktop computer by the way, not laptop). I keep getting disconnected from MSN chat messenger and it will be disconnected after a time like 10-15 mins (sometimes 30 mins). Yahoo! Messenger is fine. I did try to ping to some websites like google.com, yahoo.com and had responses, but when I tried with www.hotmail.com or , it said request time out. I can connect to MSN messenger but just for a while, and ping said request time out, is it the reason why I get disconnected from it? Or there's any possible problems?

It's really annoying if keep on getting disconnected and having to reconnect all the time :( I'm not expert in networking so I don't know how to identify the problem. Hope you can tell me something.

Regards,
Hannah

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  • Latest Post Latest Post by rayjasper0211

Dani AI

Generated

This is a common symptom set: a desktop on Wi‑Fi that stays connected to some services but drops a particular IM client after 10–30 minutes, and where ICMP (ping) to some hosts works while other hosts time out. ICMP being blocked by a remote server is normal and does not prove a service is down; it only shows whether that host answers ping. Both and gave useful, complementary advice — RF interference and channel overlap on 2.4 GHz are frequent culprits, and a wired connection is the fastest way to isolate whether the problem is wireless or upstream.

Recommended diagnostic steps (in order):

  1. Perform an Ethernet sanity check: plug the desktop into the router by cable. If the drops disappear, the problem is with the wireless link or adapter.

  2. Capture timing and path when a drop happens. Example commands:

    Windows:

    ping 8.8.8.8 -t
tracert 8.8.8.8

    macOS/Linux:

    ping 1.1.1.1
traceroute 1.1.1.1

    Record exact timestamps of disconnects; these help correlate router logs or ISP outages.

  3. Wireless checks: change the AP channel to a non-overlapping channel (1 or 11 on 2.4 GHz), force 20 MHz width if available, and use a Wi‑Fi scanner to pick the least-crowded channel.

  4. Client-side: disable wireless adapter power‑saving, update adapter drivers, and try a different adapter (USB dongle) to rule out hardware.

  5. Router/firewall: check router firmware, logs, DHCP lease and NAT/session timeout settings, and briefly disable any firewall/IPS to test whether stateful inspection is killing the messenger session.

  6. Software conflicts: temporarily disable antivirus/third‑party firewall while testing (re-enable afterwards).

Why this happens: many IM clients use persistent TCP sessions and small keepalives; NAT or router/ISP timeouts, buggy firmware, or wireless interference can break those sessions while other traffic looks normal. If the wired test fails as well, the problem is likely the modem/router or the ISP; if wired is fine, focus on Wi‑Fi (channel, adapter, power settings).

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Member Avatar for techsheaven

Hannah:

Not all pings will receive a reply, because the server (or network) may be set to ignore them. I suspect your issue has to do with your wireless. . . If you would answer a few questions, I may be able to help.

Do you have any wireless devices in you routers range? Land-line phones that operate on the 2.4 Ghz Range are infamous for interference.

Are you using wiresless G? Or What?

Do you know what channel your router is set to?

Do you know how to log in to your router? If not, what is the brand & model?

If you realize that there may be something interfering, try using it while connected to see if it drops the signal. If you cannot find such a device, or you suspect it is out of your control (maybe a neighbors phone), we will change your routers channel. The default is usually 6; 1 or 11 are recommended in this type of situation.

I look forward to reading from you soon.

Edited by techsheaven because: typo: "1 of 11 should be "1 or 11"
Member Avatar for rayjasper0211

i guess your problem will be on the net connections on where your wifi connected... i have problems like that on school, when it's really wifi or using wireless broadband, there's a tendency of slow connections. That's why i switched to wired already, im using a laptop unit. try to check the connections of your router..

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