Member Avatar for alex.siru

Can anyone tell me what is SLA and how it works ?

Edited by alex.siru
  • 3 Contributors
  • 2 Replies
  • 236 Views
  • 3 Days Discussion Span
  • Latest Post Latest Post by Harry_10
Member Avatar for happygeek

Do you mean a Service Level Agreement or something else? That's the only SLA I know offhand, to be honest. The definition is pretty much what it says on the tin: a contract between you and your service provider which lays out the terms of service delivery, what you can expect, what the guarantees are and what happens if those delivery levels are not met.

Edited by happygeek
Member Avatar for Harry_10

A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and the customer.

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.