Hi,
Is anyone having issues with ProofPoint blacklisting your IP?
It appears that many organizations are using ProofPoint to screen emails, and my IP somehow became blacklisted.
I filled out their reconsideration form many times, took remedial action (although there was not much to correct) and still weeks later, we're still blacklisted by ProofPoint. When I tried reaching out through my AOL account, that email also bounced.
I'm open to any thoughts and ideas.
Thanks,
Jim
Read https://www.reddit.com/r/proofpoint/comments/1c4v619/how_to_fix_proofpoint_blocking_legitimate_emails/ and see that they had to work with someone at the company to find and fix it. So the answer is yes to the question.
Hi rproffitt,
Thanks very much for your response.
I FINALLY got a response from ProofPoint. Apparently DMARC, DKIM, and SPF are not enough. They said "To be considered for delisting, we require that the PTR for an IP needs to be given a fully qualified domain name which resolves back to it." So if you share your IP with more than one website, I do not believe this can be accomplished.
ProofPoint appears to be overly-aggressive. When I get an email from someone that uses ProofPoint, I cannot respond.
I'm not sure where to go from here for a shared IP.
BTW - After filing dozens of times to white-list my IP, I'm now getting unsolicited emails from ProofPoint!
Regards,
Jim
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