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I worked with Microsoft Windows Technical Support for a little over 4 yrs. I was also part of the launch of Windows 8, 8.1 and 10. What Reverend Jim mentioned …

A little more details on how your network is set up will help us provide possible answers. Is the modem connected directly to a computer via USB? What happens when …

Here's a long shot. Was this PPT file sent through e-mail? There is a security feature that some e-mail clients/servers has that automatically protects attachments from being opened. Save the …

The first step I would recommend is run the Win 8.1 App Troubleshooter. Here's the link: http://go.microsoft.com/fwlink/p/?LinkId=268423