Im having a problem with the following exercise. I have the whole program working, however, the transaction time is not passing to the customer. The only element that this affects is the time that the customer leaves.
Anny assistance would be greatly appreciated.

Best,
Dani

Below are the 5 files codes:

Code 1:

//Header file: stackADT.h

#ifndef H_queueADT
#define H_queueADT

//*************************************************************
// Author: D.S. Malik
//
// This class specifies the basic operations on a queue.
//*************************************************************

template <class Type>
class queueADT
{
public:
    virtual bool isEmptyQueue() const = 0;
      //Function to determine whether the queue is empty.
      //Postcondition: Returns true if the queue is empty,
      //    otherwise returns false.

    virtual bool isFullQueue() const = 0;
      //Function to determine whether the queue is full.
      //Postcondition: Returns true if the queue is full,
      //    otherwise returns false.

    virtual void initializeQueue() = 0;
      //Function to initialize the queue to an empty state.
      //Postcondition: The queue is empty

    virtual Type front() const = 0;
      //Function to return the first element of the queue.
      //Precondition: The queue exists and is not empty.
      //Postcondition: If the queue is empty, the program 
      //    terminates; otherwise, the first element of the queue
      //    is returned.  

    virtual Type back() const = 0;
      //Function to return the last element of the queue.
      //Precondition: The queue exists and is not empty.
      //Postcondition: If the queue is empty, the program 
      //    terminates; otherwise, the last element of the queue
      //    is returned.

    virtual void addQueue(const Type& queueElement) = 0;
      //Function to add queueElement to the queue.
      //Precondition: The queue exists and is not full.
      //Postcondition: The queue is changed and queueElement is 
      //    added to the queue.

    virtual void deleteQueue() = 0;
      //Function to remove the first element of the queue.
      //Precondition: The queue exists and is not empty.
      //Postcondition: The queue is changed and the first element
      //    is removed from the queue.
};


#endif

Code 2:

//Header file QueueAsArray

#ifndef H_QueueAsArray
#define H_QueueAsArray

#include <iostream>
#include <cassert>

#include "queueADT.h"

using namespace std;

//*************************************************************
// Author: D.S. Malik
//
// This class specifies the basic operation on a queue as an 
// array.
//*************************************************************

template <class Type>
class queueType: public queueADT<Type>
{
public:
    const queueType<Type>& operator=(const queueType<Type>&); 
      //Overload the assignment operator.

    bool isEmptyQueue() const;
      //Function to determine whether the queue is empty.
      //Postcondition: Returns true if the queue is empty,
      //    otherwise returns false.

    bool isFullQueue() const;
      //Function to determine whether the queue is full.
      //Postcondition: Returns true if the queue is full,
      //    otherwise returns false.

    void initializeQueue();
      //Function to initialize the queue to an empty state.
      //Postcondition: The queue is empty

    Type front() const;
      //Function to return the first element of the queue.
      //Precondition: The queue exists and is not empty.
      //Postcondition: If the queue is empty, the program 
      //    terminates; otherwise, the first element of the
      //    queue is returned.  

    Type back() const;
      //Function to return the last element of the queue.
      //Precondition: The queue exists and is not empty.
      //Postcondition: If the queue is empty, the program 
      //    terminates; otherwise, the last element of the queue
      //    is returned.

    void addQueue(const Type& queueElement);
      //Function to add queueElement to the queue.
      //Precondition: The queue exists and is not full.
      //Postcondition: The queue is changed and queueElement is
      //    added to the queue.

    void deleteQueue();
      //Function to remove the first element of the queue.
      //Precondition: The queue exists and is not empty.
      //Postcondition: The queue is changed and the first element
      //    is removed from the queue.

    queueType(int queueSize = 100); 
      //Constructor

    queueType(const queueType<Type>& otherQueue); 
      //Copy constructor

    ~queueType(); 
      //Destructor

private:
    int maxQueueSize; //variable to store the maximum queue size
    int count;        //variable to store the number of
                      //elements in the queue
    int queueFront;   //variable to point to the first
                      //element of the queue
    int queueRear;    //variable to point to the last
                      //element of the queue
    Type *list;       //pointer to the array that holds 
                      //the queue elements 
};


template <class Type>
bool queueType<Type>::isEmptyQueue() const
{
    return (count == 0);
} //end isEmptyQueue

template <class Type>
bool queueType<Type>::isFullQueue() const
{
    return (count == maxQueueSize);
} //end isFullQueue

template <class Type>
void queueType<Type>::initializeQueue()
{
    queueFront = 0;
    queueRear = maxQueueSize - 1;
    count = 0;
} //end initializeQueue

template <class Type>
Type queueType<Type>::front() const
{
    assert(!isEmptyQueue());
    return list[queueFront]; 
} //end front

template <class Type>
Type queueType<Type>::back() const
{
    assert(!isEmptyQueue());
    return list[queueRear];
} //end back

template <class Type>
void queueType<Type>::addQueue(const Type& newElement)
{
    if (!isFullQueue())
    {   
        queueRear = (queueRear + 1) % maxQueueSize; //use mod
                            //operator to advance queueRear  
                            //because the array is circular
        count++;
        list[queueRear] = newElement;
    }
    else
        cout << "Cannot add to a full queue." << endl; 
} //end addQueue

template <class Type>
void queueType<Type>::deleteQueue()
{
    if (!isEmptyQueue())
    {   
        count--;
        queueFront = (queueFront + 1) % maxQueueSize; //use the
                        //mod operator to advance queueFront 
                        //because the array is circular 
    }
    else
        cout << "Cannot remove from an empty queue" << endl;
} //end deleteQueue

    //Constructor
template <class Type>
queueType<Type>::queueType(int queueSize)   
{
    if (queueSize <= 0)
    {
        cout << "Size of the array to hold the queue must "
             << "be positive." << endl;
        cout << "Creating an array of size 100." << endl;

        maxQueueSize = 100;
    }
    else
        maxQueueSize = queueSize;   //set maxQueueSize to 
                                    //queueSize

    queueFront = 0;                 //initialize queueFront
    queueRear = maxQueueSize - 1;   //initialize queueRear
    count = 0;
    list = new Type[maxQueueSize];  //create the array to
                                    //hold the queue elements
} //end constructor

    //Destructor
template <class Type>
queueType<Type>::~queueType()   
{
    delete [] list;
} //end destructor

template <class Type>
const queueType<Type>& queueType<Type>::operator=
                       (const queueType<Type>& otherQueue)
{
    cout << "Write the definition of the function "
         << "to overload the assignment operator." << endl;
} //end assignment operator

template <class Type>
queueType<Type>::queueType(const queueType<Type>& otherQueue)
{
    cout << "Write the definition of the copy constructor."
         << endl;
} //end copy constructor

#endif

Code 3:

#include <fstream>
#include <string>
#include "queueAsArray.h"

using namespace std;

//************************************************************
// Author: D.S. Malik
// 
// class customerType
// This class specifies the members to implement a customer.
//************************************************************

class customerType
{
public:
    customerType(int cN = 0, int arrvTime = 0, int wTime = 0, 
                 int tTime = 0);
      //Constructor to initialize the instance variables
      //according to the parameters
      //If no value is specified in the object declaration, 
      //the default values are assigned.
      //Postcondition: customerNumber = cN; arrivalTime = arrvTime;
      //    waitingTime = wTime; transactionTime = tTime

    void setCustomerInfo(int cN = 0, int inTime = 0, 
                         int wTime = 0, int tTime = 0);
      //Function to initialize the instance variables.
      //Instance variables are set according to the parameters.
      //Postcondition: customerNumber = cN; arrivalTime = arrvTime;
      //    waitingTime = wTime; transactionTime = tTime;

    int getWaitingTime() const;
      //Function to return the waiting time of a customer.
      //Postcondition: The value of waitingTime is returned.

    void setWaitingTime(int time);
      //Function to set the waiting time of a customer.
      //Postcondition: waitingTime = time;

    void incrementWaitingTime();
      //Function to increment the waiting time by one time unit.
      //Postcondition: waitingTime++;

    int getArrivalTime() const;
      //Function to return the arrival time of a customer.
      //Postcondition: The value of arrivalTime is returned.

    int getTransactionTime() const;
      //Function to return the transaction time of a customer.
      //Postcondition: The value of transactionTime is returned.

    int getCustomerNumber() const;
      //Function to return the customer number.
      //Postcondition: The value of customerNumber is returned.



private:
    int customerNumber;
    int arrivalTime;
    int waitingTime; 
    int transactionTime;
};



//************************************************************
// Author: D.S. Malik
// 
// class serverType
// This class specifies the members to implement a server.
//************************************************************

class serverType
{
public:
    serverType();
      //Default constructor
      //Sets the values of the instance variables to their default
      //values.
      //Postcondition: currentCustomer is initialized by its
      //    default constructor; status = "free"; and the
      //    transaction time is initialized to 0.

    bool isFree() const;
      //Function to determine if the server is free.
      //Postcondition: Returns true if the server is free, 
      //    otherwise returns false.

    void setBusy();
      //Function to set the status of the server to busy.
      //Postcondition: status = "busy";

    void setFree();
      //Function to set the status of the server to "free."
      //Postcondition: status = "free";

    void setTransactionTime(int t);
      //Function to set the transaction time according to the 
      //parameter t.
      //Postcondition: transactionTime = t;

    void setTransactionTime();
      //Function to set the transaction time according to 
      //the transaction time of the current customer.
      //Postcondition: 
      //   transactionTime = currentCustomer.transactionTime;

    int getRemainingTransactionTime() const;
      //Function to return the remaining transaction time.
      //Postcondition: The value of transactionTime is returned.

    void decreaseTransactionTime();
      //Function to decrease the transactionTime by 1 unit.
      //Postcondition: transactionTime--;

    void setCurrentCustomer(customerType cCustomer);
      //Function to set the info of the current customer 
      //according to the parameter cCustomer.
      //Postcondition: currentCustomer = cCustomer;

    int getCurrentCustomerNumber() const;
      //Function to return the customer number of the current
      //customer.
      //Postcondition: The value of customerNumber of the 
      //    current customer is returned.

    int getCurrentCustomerArrivalTime() const;
      //Function to return the arrival time of the current 
      //customer.
      //Postcondition: The value of arrivalTime of the current 
      //    customer is returned.

    int getCurrentCustomerWaitingTime() const;
      //Function to return the current waiting time of the 
      //current customer.
      //Postcondition: The value of transactionTime is returned.

    int getCurrentCustomerTransactionTime() const;
      //Function to return the transaction time of the 
      //current customer. 
      //Postcondition: The value of transactionTime of the 
      //    current customer is returned.

private:
    customerType currentCustomer;
    string status;
    int transactionTime; 
};



//************************************************************
// Author: D.S. Malik
// 
// class serverListType
// This class specifies the members to implement a list of
// servers.
//************************************************************

class serverListType
{
public:
    serverListType(int num = 1);
      //Constructor to initialize a list of servers
      //Postcondition: numOfServers = num
      //    A list of servers, specified by num, is created and
      //    each server is initialized to "free". 

    ~serverListType();
      //Destructor
      //Postcondition: The list of servers is destroyed.

    int getFreeServerID() const;
      //Function to search the list of servers. 
      //Postcondition: If a free server is found, returns its ID;
      //    otherwise, returns -1.

    int getNumberOfBusyServers() const;
      //Function to return the number of busy servers.
      //Postcondition: The number of busy servers is returned.

    void setServerBusy(int serverID, customerType cCustomer,
                       int tTime);
      //Function to set a server busy. 
      //Postcondition: The server specified by serverID is set to
      //    "busy", to serve the customer specified by cCustomer,
      //    and the transaction time is set according to the
      //    parameter tTime.

    void setServerBusy(int serverID, customerType cCustomer);
      //Function to set a server busy.
      //Postcondition: The server specified by serverID is set to
      //    "busy", to serve the customer specified by cCustomer. 

    void updateServers();
      //Function to update the status of a server.
      //Postcondition: The transaction time of each busy server
      //    is decremented by one unit. If the transaction time of
      //    a busy server is reduced to zero, the server is set to
      //    "free". Moreover, if the actual parameter corresponding
      //    to outFile is cout, a message indicating which customer
      //    has been served is printed on the screen, together with the
      //    customer's departing time. Otherwise, the output is sent
      //    to a file specified by the user.

private:
    int numOfServers;
    serverType *servers;
};


//************************************************************
// Author: D.S. Malik
// 
// class waitingCustomerQueueType
// This class extends the class queueType to implement a list
// of waiting customers.
//************************************************************

class waitingCustomerQueueType: public queueType<customerType>
{
public:
    waitingCustomerQueueType(int size = 100);
      //Constructor
      //Postcondition: The queue is initialized according to the
      //    parameter size. The value of size is passed to the
      //    constructor of queueType.

    void updateWaitingQueue();
      //Function to increment the waiting time of each 
      //customer in the queue by one time unit.
};

Code 4:

#include <iostream>
#include <string>
#include <cstdlib>

#include "Simulation.h"
#include "queueAsArray.h"

using namespace std;


//*************** customerType ************

void customerType::setCustomerInfo(int cN, int arrvTime, 
                                   int wTime, int tTime)
{
    customerNumber = cN;
    arrivalTime = arrvTime;
    waitingTime = wTime;
    transactionTime = tTime;
}

customerType::customerType(int customerN, int arrvTime, 
                           int wTime, int tTime)
{
    setCustomerInfo(customerN, arrvTime, wTime, tTime);
}


int customerType::getWaitingTime() const
{
    return waitingTime;
}

void customerType::incrementWaitingTime()
{
    waitingTime++;
}

void customerType::setWaitingTime(int time)
{
    waitingTime = time; 
}

int customerType::getArrivalTime() const
{

    return arrivalTime;
}

int customerType::getTransactionTime() const
{
    return transactionTime;
}

int customerType::getCustomerNumber() const
{
    return customerNumber;
}
//**************** serverType **********

serverType::serverType()
{
    status = "free";
    transactionTime = 0;
}

bool serverType::isFree() const
{
    return (status == "free");
}

void serverType::setBusy()
{
    status = "busy";
}

void serverType::setFree()
{
    status = "free";
}

void serverType::setTransactionTime(int t)
{
    transactionTime = t;
}

void serverType::setTransactionTime()
{
    int time;

    time = currentCustomer.getTransactionTime();

    transactionTime = time;
}

void serverType::decreaseTransactionTime()
{
    transactionTime--;
}

int serverType::getRemainingTransactionTime() const
{
    return transactionTime;
}

void serverType::setCurrentCustomer(customerType cCustomer)
{
    currentCustomer = cCustomer; 
}

int serverType::getCurrentCustomerNumber() const
{
    int cCustomerNumber = currentCustomer.getCustomerNumber(); 
    return cCustomerNumber;
}

int serverType::getCurrentCustomerArrivalTime() const
{
    int cCustomerArrivalTime = currentCustomer.getArrivalTime(); 
    return cCustomerArrivalTime;
}

int serverType::getCurrentCustomerWaitingTime() const
{
    int cCustomerWaitTime = currentCustomer.getWaitingTime();  
    return 0;
}

int serverType::getCurrentCustomerTransactionTime() const
{
    int cCustomerTransactionTime = currentCustomer.getTransactionTime(); 
    return 0;
}


//************** serverListType ***********

serverListType::serverListType(int num)
{
    numOfServers = num;
    servers = new serverType[num];
}

serverListType::~serverListType()
{
    delete [] servers;
}

int serverListType::getFreeServerID() const
{
    int serverID = -1;

    for (int i = 0; i < numOfServers; i++)
        if (servers[i].isFree())
        {
            serverID = i;
            break;
        }

    return serverID;
}

int serverListType::getNumberOfBusyServers() const
{
    int busyServers = 0;

    for (int i = 0; i < numOfServers; i++)
        if (!servers[i].isFree())
            busyServers++;

    return busyServers;
}

void serverListType::setServerBusy(int serverID, 
                                   customerType cCustomer, 
                                   int tTime)
{
    servers[serverID].setBusy();
    servers[serverID].setTransactionTime(tTime);
    servers[serverID].setCurrentCustomer(cCustomer);
}

void serverListType::setServerBusy(int serverID, 
                                   customerType cCustomer)
{
    int time;

    time = cCustomer.getTransactionTime();

    servers[serverID].setBusy();
    servers[serverID].setTransactionTime(time);
    servers[serverID].setCurrentCustomer(cCustomer);
}

void serverListType::updateServers()
{
   for (int i = 0; i < numOfServers; i++)
       if (!servers[i].isFree())
       {
          servers[i].decreaseTransactionTime();

          if (servers[i].getRemainingTransactionTime() == 0)
          {
              cout << "From server number " << (i + 1) 
                   << " customer number "
                   << servers[i].getCurrentCustomerNumber()
                   << "\n     departed at clock unit "
                   << servers[i].getCurrentCustomerArrivalTime()
                   + servers[i].getCurrentCustomerWaitingTime() 
                   + servers[i].getCurrentCustomerTransactionTime()
                   << endl;
              servers[i].setFree();
          }
       }
}


//*************** waitQueue ************


waitingCustomerQueueType::waitingCustomerQueueType(int size)
                          :queueType<customerType>(size)
{
}

void waitingCustomerQueueType::updateWaitingQueue()
{
    customerType cust;

    cust.setWaitingTime(-1);  
    int wTime = 0;

    addQueue(cust);

    while (wTime != -1)
    {
        cust = front();
        deleteQueue();

        wTime = cust.getWaitingTime();
        if (wTime == -1)
            break;
        cust.incrementWaitingTime();
        addQueue(cust);
    }
}

Code 5:

#include <iostream>
#include <cstdlib>
#include <iomanip>
#include <string>
#include <cstdlib>

#include "simulation.h"
#include "queueAsArray.h"

using namespace std;

void setSimulationParameters(int& sTime, int& numOfServers,
                             int& transTime,
                             int& tBetweenCArrival);

void runSimulation();

int main()
{
    bool more = true; 

    while (more)
    {
        // int rNum = rand() % 4; 
        // cout << rNum; 


    runSimulation();


    string ans = " ";
    cout << "would you like to try again?" << endl; 
    cin >> ans; 
    if (ans == "n"||ans == "N")
        more = false; 
    }



    return 0;
}

void setSimulationParameters(int& sTime, int& numOfServers,
                             int& transTime,
                             int& tBetweenCArrival)
{
    cout << "Enter the simulation time: ";
    cin >> sTime;
    cout << endl;

    cout << "Enter the number of servers: ";
    cin >> numOfServers;
    cout << endl;

    cout << "Enter the transaction time: ";
    cin >> transTime;
    cout << endl;

    cout << "Enter the time between customer arrivals: ";
    cin >> tBetweenCArrival;
    cout << endl;
}

void runSimulation()
{
    int sTime, numOfServers, transTime, tBetweenCArrival; 
    setSimulationParameters(sTime,numOfServers, transTime, tBetweenCArrival);

    serverListType servers(numOfServers);  
    waitingCustomerQueueType customers; 
    int customerTime = tBetweenCArrival;
    int customerNumber = 0; 
    int totalWait = 0;
    int rNum = 0;
    int numberOfCustomers = 0; 

    for (int clock = 0; clock <= sTime; clock++)
    {
        char outF; 
        servers.updateServers(); 

        rNum = rand() % tBetweenCArrival; 

        if (!customers.isEmptyQueue())
            customers.updateWaitingQueue(); //increment the time time each customer has been waiting. 

        if (rNum == 1)   //if customerTime runs out, a new customer is added to the queue. 
        {
            customerNumber++;
            customerType newCustomer(customerNumber, clock, 0, transTime); 
            customers.addQueue(newCustomer); 
            customerTime = tBetweenCArrival;
            cout << "Customer#: " << customerNumber << " arrived at time unit " << clock << endl; 

            numberOfCustomers++;
        }

        if  (servers.getFreeServerID() != -1)
        {


            if (!customers.isEmptyQueue())
            {
                int serverID = servers.getFreeServerID();
                customerType nextCustomer; 
                nextCustomer = customers.front(); 
                customers.deleteQueue(); 
                numberOfCustomers--;

                servers.setServerBusy(serverID, nextCustomer, transTime);
                totalWait = totalWait + nextCustomer.getWaitingTime();
            }
        }

    }

    cout << "The simulation ran for " << sTime << " time units. \n "
        << "Number of Servers: " << numOfServers << endl 
        << "Average transaction time: " << transTime << endl 
        << "Average arrival time difference between customers: " << customerTime << endl
        << "Total waiting time : " << totalWait << endl
        << "Number of customers that completed a transaction " << customerNumber - numberOfCustomers << endl
        << "Total number of customers left in queue: " << numberOfCustomers << endl 
        << "Average waiting time: " << totalWait/customerNumber << endl; 




}

Can you narrow down where the problem is. I'm not going to read ~1000 lines of code to find the answer.

Could it be as simple as adding the transaction time

totalWait = totalWait + nextCustomer.getWaitingTime() + nextCustomer.getTransactionTime();
servers.setServerBusy(serverID, nextCustomer, transTime);

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