Hi everyone, I'm Ginny79

[Ginny79]

Hello everyone,

I'm currently developing a static web page intended to assist my students with their studies. The web page includes various educational tools and resources, which I've outlined using AWS services. You can check out the current version here: Click here to test my simple tool for teachers and students.

I plan to transfer this site to Amazon Web Services (AWS) to leverage their robust infrastructure and various tools. However, I'm running into an error during the payment setup process. AWS is not accepting my payment details and returns an error message stating, "You already have an account." This has left me quite perplexed, as I don't recall creating an AWS account previously.

I'm looking for advice on the following:

Identifying Existing Accounts: How can I definitively determine if I have an existing AWS account?
Resolving Payment Issues: What steps can I take to resolve the payment acceptance issue?
Account Verification: Are there other methods to verify if my email or payment information is already linked to an AWS account?
Any guidance or suggestions would be greatly appreciated. I’m eager to get this project up and running on AWS and any help to overcome this hurdle would be invaluable.

Thank you in advance for your assistance!

[Dani]

I suppose I'm confused why you can't just do a lost password reset?

[Lethabo]

Can anyone here help me build "SRD application status check" tool that checks the live status of the SASSA application and takes data from the SRD website.

[alisaajohnson]

It's great that you're setting up a web page to assist your students! Let's address the issues you're encountering with AWS:

Identifying Existing AWS Accounts
Check Your Email for AWS Communications:

Search your email inbox for any past communications from AWS, which might indicate an existing account.
Use AWS Account Recovery:

Visit the AWS Sign-In Page and click on “Forgot your password?” Enter your email address to see if it prompts you to reset a password. This can help you determine if an account exists with that email.
Contact AWS Support:

Reach out to AWS Support directly to inquire about any existing accounts associated with your email or payment details. They can assist you in identifying and recovering access to any existing accounts.
Resolving Payment Issues
Check Payment Details:

Ensure your payment information (credit card details, billing address, etc.) is accurate and up to date. Sometimes minor discrepancies can cause issues.
Use a Different Payment Method:

If possible, try using a different credit card or payment method to see if the issue persists.
AWS Billing Support:

Contact AWS Billing Support for help resolving payment issues. They can provide specific insights into why your payment method might be rejected.
Verifying Account Information
Check for Linked Email Accounts:

If you have multiple email addresses, check each one to see if any of them are linked to an AWS account by attempting to sign in or reset the password.
Review Billing Statements:

Check your credit card or bank statements for any charges from AWS. This can indicate an existing account linked to your payment method.
AWS Support Assistance:

AWS Support can assist in verifying whether your email or payment information is already associated with an AWS account. Provide them with the necessary details for verification.
Steps to Follow
Use the AWS Account Recovery Page:

Go to the AWS Password Assistance page and enter your email address.
Contact AWS Support:

Use the AWS Support Center to open a support case. Explain your situation, and provide any relevant details (email addresses, payment details) to help them investigate.
Try a Different Payment Method:

If the payment issue persists, attempt to use an alternative credit card or payment method.
AWS Support Links
AWS Support Center
AWS Billing Support
By following these steps, you should be able to identify if you have an existing AWS account and resolve any payment issues to get your project up and running. If you need further assistance, feel free to ask!

[travisscott512]

Try contacting AWS support to check if your email or payment details are linked to an existing account. They can help resolve the payment issue and guide you through account verification.