Scenario:
during your weekly network maintenance run for one your customers you notice that one of your manages switches is not responding to ping commands. You take a look at the switch and find that the main uplink port is not functioning.
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Scenario:
a user calls to tell you that when they try access a folder on the server that they could previously access, they get a message "the link your trying to access is unavailable or missing, try checking your spelling and try again
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Scenario:
One of your customers is using a wireless network with WPA security, When the customer looks in the notification area they notice that the network connection has a red X through it. they are not able to connect to their network.
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Scenario:
One of your customers has a switch in their office. Your customer has called to inform you that they cant do anything - such as access network resources. The customer has informed you that there are no lights on the switch.
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Scenario:
One of your customers is trying to connect their new laptop to their offices local area network. they cannot access any shared resources on the LAN. When you look in their device manager there is no NIC installed.
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Scenario:
One of your customers is connected to a wireless network. the connection keeps dropping off and they keep losing their connection. their access point has been installed beside the kitchen and on the opposite side of the building from their office. It has been working well until yesterday
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Scenario:
You are a help desk technician. A user calls to inform you that they cannot print to a network printer. they were able to yesterday. the printer in question is connected to the network with a standalone print server and uses DHCP to get its IP information from a reservation.
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Scenario:
You are the systems administrator for a small business. a user complains that they cannot connect to any netwokr resources. however all other users in the office can access network resources. they require this problem to be fixed as soon as possible
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