Member Avatar for Reliable

Hello everyone,

I'm having a hard time getting a an AVI file to play in Photoshop CS4. It shows that it is there: the layers pallet has the filmstrip icon on it and it shows in the animation time lien. Unfortunately , though, all I see is white. I've searched the internet the best I can and haven't found a solution. I've installed the K Lite codec package, the DivX and Xvid codecs but still only white. what am i doing wrong?

NEVERMIND....I can't delete the message, but i solved my own problem

Edited by Reliable because: Solved my own problem
  • 2 Contributors
  • 1 Reply
  • 127 Views
  • 6 Hours Discussion Span
  • Latest Post Latest Post by frankdushan

Dani AI

Generated

Short, practical troubleshooting that actually fixes the “filmstrip present but all-white” symptom in Photoshop CS4.

When Photoshop shows the filmstrip/timeline but renders white frames, it usually means Photoshop can’t decode the video frames rather than a UI bug. On Windows, Photoshop relies on QuickTime/QuickTime-compatible decoders for many formats, so the fastest checks are: confirm the AVI plays in a dedicated player (QuickTime or VLC), install/update QuickTime for Windows if it’s missing, or transcode the clip to a QuickTime-friendly format (MOV with Photo‑JPEG or H.264) or an uncompressed RGB sequence. Adobe’s documentation on importing video frames explains the supported workflows: .

Quick checklist to follow:

  • Open the AVI in QuickTime Player or VLC to verify it decodes outside Photoshop.
  • Install/update QuickTime for Windows if not present, then restart Photoshop.
  • If that doesn’t help, transcode the file to a QuickTime MOV (or export an image sequence) using tools like HandBrake or FFmpeg, then import with File > Import > Video Frames to Layers.
  • If you have third-party codec packs installed, try disabling them—Photoshop’s video import can be confused by non-QuickTime DirectShow/VFW codec behavior.

This follows the same idea behind ’s pointer toward “online help” and matches the resolved status noted by : the problem is nearly always a decoding/codec mismatch, and converting to a QuickTime-compatible stream or ensuring the proper QuickTime runtime fixes it in almost every case. For quick tests, render a very short, uncompressed clip and import that; if it imports, progressively change codecs until you find one Photoshop supports.

Member Avatar for frankdushan

did you try online help?

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.