I don't know if this is the correct forum for this question but here goes...
I have a client with a .com domain which has expired.
She uses it to redirect to her .co.uk domain - mainly to protect her brand but also for the email address.
The company the domain was registered with went out of business moved all their domains to Extendnet. When the domain was due for renewal, the emails reminders from Extendnet went into her spam folder and were deleted before she saw them. The domain expired and when she noticed two weeks later she logged into her control panel only to find the domain renewal button was disabled. She has tried contacting Extendnet 5 times with no success and the worry is that they will sell the domain on. Is there anything else she can do?
Would it help for her to pre-order the domain from another company or is there a governing body that could sort this out?