Here is a email i sent to the managing director of a big UK based company called Aria Technology (England, Manchester). So far i have had no reply:
Dear Aria Taheri,
My name is *******. Through my company (I am not going to disclose this) and also through my own account, I regularly purchase items from you company. I would like to take a moment to show you how poor your customer service and web sales team are performing. It is with great disappointment that I have had to send this email to you.
On the 1st December 2004 (last Tuesday) I ordered three items from your website. The items were fully in stock, so there should be no real delay in the processing and delivery. After I had placed the order, I expected the normal (up to) 48 hours delivery.
I received NO order confirmation by email, NO despatch email about the order at all. This was very disconcerting as this information is very useful and it provides a receipt for my records. Disappointing as this may have been, I put that fact aside for the moment.
On the Thursday (2nd December) I received ONE of the items that I had order. With this item I received NO delivery note or any documentation about where it was from or any details what so ever. The only reason I knew it was from your company was the fact that it was one of the products I requested.
Presuming that the rest of the order was to come I waited for a few more days. NO one bothered to email me to let me know the status of my order and where the other two products were. I checked the order status on the website ‘My Account’; the status been ‘Processing’. This status has not changed yet to this day.
On Tuesday 7th December I proceeded to follow the online steps to send your company an email. Within this email I stated the problem and requested someone contact me or sort the lack of products out. I did NOT receive any reply to this email.
Therefore on Thursday 9th December I followed this same process again with a rather stern email asking the same questions; even sending it ten times to make sure your company received it. I have NOT received any reply to this email at all.
I am VERY disappointed with this as I use your company a lot and I DID trust you to deliver hardware and meet needs on time.
My actions are somewhat limited now as to what I can do. I have contacted my credit card company as I am proceeding to request a full refund for the products I have not received. I will be posting this email in a few days on a few large forums to warn and deter people about this EXTREMELY POOR service that your company offers. Also I will forward this email to all of your departments so they know exactly what they need to do to make things better.
I am very sorry that it has come to this stage, though I don’t believe there to be any way in which to resolve this issue.
I would be very much grateful for your help and advice in resolving this problem,
Regards
