Member Avatar for spudly1987

I have a western digital external hard drive, brand new, 1TB

I have one desktop with a windows 7 64bit OS, and a laptop with a windows 7 32bit OS

when i plug the external hard drive into either device, an icon pops up in the task bar that says installing drivers and is ready to use, i hear the sound as well when the device is connected to either system, however when i go into my computer the device is not there, and this is happening on both laptop and desktop. any recommendations would be great thank you very much.

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  • Latest Post Latest Post by jingda
Member Avatar for jingda

Did you install the drivers and what is your hard drive model?

Member Avatar for spudly1987

The model of the hard drive is a western digital if you are referring to the serial number it is "WCAV58025357" And there was no CD to install any drivers,

Member Avatar for caperjack

right click on [my]computer ,click on manage,go to disk management ,does it show in the list there,if so what does it say ,like active/system ,ect ect

Edited by caperjack because: n/a
Member Avatar for spudly1987

yes i have tried looking in there as well, and it is not being shown up, in disk management,

Member Avatar for caperjack

take it back to where you bought it,its defective

Member Avatar for jingda

I want the model number not the serial number, western digital is a brand.

Member Avatar for spudly1987

Okay the model number is WDBAAF7500EBK-00, i have went to western digital to try and download the firmware update and the formatter and it is not recognizing the drive, and i have disconnected all other drives to be on the safe side.

Edited by spudly1987 because: needed to add more information.
Member Avatar for caperjack

if its still under warranty then return it ,its broke

Member Avatar for jingda

Your hard drive is fauly, follow caperjack's advice.

Member Avatar for caperjack

Your hard drive is fauly, follow caperjack's advice.

and you needed the model # to tell that ,lol

Member Avatar for jingda

I needed the model number to check the drivers and search the internet whether this model of hard drive has this error, if yes that means it is common and the manufacturer should do something about it.

Member Avatar for caperjack

I needed the model number to check the drivers and search the internet whether this model of hard drive has this error, if yes that means it is common and the manufacturer should do something about it.

makes sense ,sorry I question on that .

Member Avatar for jingda

Never mind, I like people with a sense of curiosity:)

Edited by jingda because: n/a
Member Avatar for caperjack

[snipped quoted spam link]

what a pile of crap in that link ,they even make an assumption that the drive was dropped and has bad sectors ,and suggest taking it to a repair shop

Edited by Ezzaral because: Snipped link referring to a post which has been deleted.
Member Avatar for jingda

Maybe some random member of that forum trying to promote in here on daniweb.

Edited by jingda because: n/a
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