I had a trusty external hard drive for many years, it was a 500gb Seagate which worked fine up until the other day when the internal port for the mini usb detatched from the board and I was left w/ no way to connect it to my laptop..
Seagate failed to help me at all and external sources directed me to get another enclosure for the hard drive which I finally found @ my local Staples here in town..
It is an I/O Magic 3.5" USB 2.0 Enclosure (Works w/ IDE & SATA) I thought I was saved..:D
When I got it home I was able to figure out the assembly and got it powered up and so I thought that I was good to go..
There was no installation cd and the directions stated to simply plug it into my USB port and the laptop would do the rest.. but I got nothing.. not even a blurb on the screen and so I was sad.. :(
I have tried some of the trouble shooting techniques listed online as well as w/ IO/Magic's insert to no avail.. (not that I really know what I am doing anyways :/ but I tried) I can get other items to work via my USB ports (there are three of them) but not the hard drive..
If anyone can direct me into getting this to work I would be greatful..
or as an alternative if someone can point me to a better method of retrieving my good from this hard drive perhaps..??
I have had no luck getting support from IO/Magic despite their good reviews online for customer service..
not even a phone call back yet.. pft!
I am using Windows7 64-bit on a Sony VAIO VGN-NW350F
Thank you in advance gentlemen,
z
