Description: Compaq Presario 5320US, XP home edition, using Compaq 12X Ide CDRW drive. This user complained that the cdrw drawer will not open and that the front led light stays on.
I checked the drive and the drawer is indeed jammed firmly inside the drive and it refuses to open. It does not have a pin hole to open it. The led stays on, and XP does not see it anymore.
I replaced the drive with a new identical cdrw drive, checked to see if it worked and left on my merry way. Well, the very next day, the user called and said this drive is doing the exact same thing as the other drive. Any ideas what is happening here?