Antivirus shut down, Cannot install other Antivirus/Antispyware

[bobbyraw]

Ok this is a first, i have Mcafee Enterprise edition with the firewall and Antispyware installed on the PC = XP Corp SP2, 250 Sata=(Bootable drive) HDD, 320G IDE, 2G RAM. my sun had a freind laptop connected to my Router (wired) i decide to share some files with him ( Music and videos for the ITouch) as soon as i did the share on his computer, i restart my PC, the entire Mcafee suite did not load(no icons in Task Area) so i restart again thinking the pc hang up, still not load, tried to do a repair install, got error message that i have no access to Mcshield.exe, tried to uninstall got he same message, I now suspect a nasties. so i tried to scan with adaware got error message, that i have no access to to a file that was not even on the the pc in the adaware directories, i LOL tried to install Symanted corporate editionm got error i have not access to a file in the symantec directori SND**.EXE not this tile IE start to run real slow, did a search for the error on symantec and it staes that i either dont have permission or there is a virus already on the PC. so i treid AVG and go this error Local machine: installation failed
Installation:
Error: Action failed for file avgamsvr.exe: creating file....
No such file or directory

i had to LOL again, fire up my VM ( which i am using now) check out caperjack links for the fixes he has in his signature, NON of them would install AVG antispyware gave this errorAVG Anti-Spyware 7.5 Setup
---------------------------
Error opening file for writing:

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe

Click Abort to stop the installation,
Retry to try again, or
Ignore to skip this file.
---------------------------
Abort Retry Ignore
---------------------------
click ignore and continue then try to restart i got an error stating i uninstall and shold have rebooted first before trying to install again.

Trojan hunter gave this error
---------------------------
Setup
---------------------------
Unable to execute file:
C:\Program Files\TrojanHunter 5.0\TrojanHunter.exe

CreateProcess failed; code 2.
The system cannot find the file specified.
---------------------------
OK
---------------------------
i ran hijack this and the log seem clean will post if i have to.

ANY suggestion how to clean this..................

i know i might have to end up doing a clean install but just to get a heads up on whats really eating "gilbert grapes" LOL

[gerbil]

Hi, bobby, the beauty of running an online scan is that you do not have any files loaded which could become corrupted - you load an ActiveX which runs the scan, plus a signatures file. So do this:
Clean first to reduce the log clutter... here is one:
==Download this temp file cleaner from http://www.atribune.org/ccount/click.php?id=1 --click in the download window to run it, and when ATF Cleaner opens go Select all, and then Empty Selected.
Next click Firefox [if you have that browser..] at the top, Select All again, and Empty Selected again. Follow that procedure also if you have Opera.
Close ATF.
==Please use IE to do an online scan at panda:- http://www.pandasoftware.com/products/activescan?
-select a link to the scan... free online virus scan...., enter a valid? email and follow through, choosing My Computer for a full system scan.
Post the log it produces here plus that HT log....

[bobbyraw]

ok so i ran all the scans you suggest here is the log for the online scan followed by the HT Log

By the way i cannot start in safe mode
Incident Status Location

Virus:w32/bagle.hx.worm Disinfected Operating system
Virus:Generic Backdoor Disinfected I:\Acoustica Mixcraft Recording Studio v2.51\KEYGEN.EXE
Potentially unwanted tool:Application/Xcmd.A Not disinfected I:\Ultra Vnc\VNC.ZIP[utils/xCmd.exe]

HIJACK THIS LIST LOG FOLLOWS
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:32:32 PM, on 12/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AIM\AIM Pro\aimpro.exe
C:\Program Files\VMware\VMware Workstation\vmware-tray.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\ScanSoft\OmniPage15.0\Opware15.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\POPUPS~1.EXE
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\HP\Digital Imaging\bin\hposol08.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\Program Files\WordWeb\wweb32.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\VMware\VMware Virtual Image Editing\vmount2.exe
C:\WINDOWS\system32\vmnat.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
C:\WINDOWS\system32\vmnetdhcp.exe
C:\Program Files\HP\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\HP\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\eMule\eMule.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\pchealth\helpctr\System\panels\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\pchealth\helpctr\System\panels\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O3 - Toolbar: SYSTRAN Toolbar - {95daa571-4def-4a6d-97d8-98a346672a24} - mscoree.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [AIMPro] "C:\Program Files\AIM\AIM Pro\aimpro.exe"
O4 - HKLM\..\Run: [vmware-tray] C:\Program Files\VMware\VMware Workstation\vmware-tray.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [Opware15] "C:\Program Files\ScanSoft\OmniPage15.0\Opware15.exe"
O4 - HKLM\..\Run: [OpScheduler] "C:\Program Files\ScanSoft\OmniPage15.0\OpScheduler.exe"
O4 - HKLM\..\Run: [ScanSoft OmniPage 15.0-reminder] "C:\Program Files\ScanSoft\OmniPage15.0\Ereg\ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\OmniPage15.0\Ereg\ereg.ini"
O4 - HKLM\..\Run: [PDF3 Registry Controller] "C:\Program Files\ScanSoft\OmniPage15.0\PDFConverter3\\RegistryController.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~1\POPUPS~1.EXE"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\palmOne\HOTSYNC.EXE
O4 - Startup: WordWeb Pro.lnk = C:\Program Files\WordWeb\wweb32.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O8 - Extra context menu item: &WordWeb... - res://C:\WINDOWS\wweb32.dll/lookup.html
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Open with Scansoft PDF Converter 3.0 - res://C:\Program Files\ScanSoft\OmniPage15.0\PDFConverter3\IEShellExt.dll /100
O8 - Extra context menu item: SYSTRAN Lookup - res://C:\Program Files\SYSTRAN\6\\GUIres.dll/lookup.js
O8 - Extra context menu item: SYSTRAN Translate - res://C:\Program Files\SYSTRAN\6\\GUIres.dll/translate.js
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqaio2/downloads/sysinfo.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1197562362140
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jinstall-6u3-windows-i586-jc.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.exe
O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Apache Software Foundation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee McShield (McShield) - Unknown owner - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe (file missing)
O23 - Service: McAfee Task Manager (McTaskManager) - Unknown owner - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe
O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUpnpService10.exe
O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe
O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
O23 - Service: Sandra Data Service (SandraDataSrv) - Unknown owner - C:\Program Files\SiSoftware\SiSoftware Sandra Pro Home 2007\Win32\RpcDataSrv.exe (file missing)
O23 - Service: Sandra Service (SandraTheSrv) - Unknown owner - C:\Program Files\SiSoftware\SiSoftware Sandra Pro Home 2007\RpcSandraSrv.exe (file missing)
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-ufad.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
O23 - Service: VMware DHCP Service (VMnetDHCP) - VMware, Inc. - C:\WINDOWS\system32\vmnetdhcp.exe
O23 - Service: VMware Virtual Mount Manager Extended (vmount2) - VMware, Inc. - C:\Program Files\Common Files\VMware\VMware Virtual Image Editing\vmount2.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\WINDOWS\system32\vmnat.exe

--
End of file - 14977 bytes

[gerbil]

A Bagle worm. Cool. G'day, bobby, Mcafee is one AV service it shuts down, AVG is another. You should be able to load one of them now.
Bagle uses a rootkit; if you were to start your PC in Safe mode and scan from there the rootkit would not be activated and so the files etc that it protects would be visible. To start in Safe mode go Start, run msconfig, under Boot.ini check Safeboot and allow your sys to restart. However Panda should have cleaned your sys properly already; rerun it in safe mode if you wish [Safe mode with Networking...]
Good. Now for that safe mode issue if it reoccurs. It could be a sys file that is corrupted - I doubt it but it is the easiest thing to test. Run sfc /scannow and load your your same-spec installation cd.
Not fixed? There are a lot of registry entries concerned with booting specifically into safe mode, lists of drivers to load and so on. If these are damaged the easiest way to repair them is probably to run Windows Repair using your installation cd. Boot from the cd, ignore the repair with Recovery console option and instead choose Setup, select your installation and go from there.
Say how you get on... n happy new year!

[gerbil]

...of course, using a restore point from before the infection occurred will give you back those registry entries...

[Comodore]

Hello!

You've got some good help here, but I just wanted to add something.

If none of that works, you can remove your C: drive, slave it to another machine (making sure to back up your important information!) Boot into safe mode on that machine, and then run your scans. I suggest using whatever is installed on the machine in addition to A-squared free http://www.emsisoft.com/en/software/download/ And perhaps- if you do safe mode with networking- trendmicro housecall

houecall.trendmicro.com

Good luck!

--The Comodore

[bobbyraw]

I was eventully able to scan all my files with panda, then i was able to do a repair and boot to safe mode. after that i was able to run NOAdware online scan, this help to remove all the trojans, i was then able to reinstall mcafee and did a ful scan nothing was turned up in the scan. i was happy

NB during this process i had no problem starting my PC, just starting in safe mode, which the scan fixed.

Another note

i still did a clean install (wanted to use a different version of XP = Medica Center) after all of this but the help i got was excellent.

[gerbil]

Good-oh, bobby.
Did you try the msconfig route to Safe mode that I suggested?
Oh, yeah, before I forget... keygens. I am not a preacher, but if you wanna run them, run them in a sandbox - rclick em, select Run as, make sure the Protect box is checked... that will limit the damage they can cause if they are baddies. If your AV, AS etc is on the ball they should light up if they are bad the moment you select them, or open the directory they are in.
Good luck out there.

[arjan64]

Hi!

This series of posts has been very useful!
In addition, may I point you at the free online malware scanner at:
www.bitdefender.com
After my runs of Panda online scanner, the BitDefender found copies of bagle worms at locations where Panda couldn't see a problem!
And some more problems that had been overlooked!

Thanks for the info!

Arjan

[ozchilli]

Hi,
I have the same problem as bobbyraw, my Dell is also infected with the Bagel.gen worm. My McAfee AV is stopped, ZoneAlarm firewall is stopped, I couldn't use system restore to restore to any of the previous restore point, the restore attempt keep failing. Also, I couldn't start Wireless ZeroConfiguration so my wireless connection to the internet was down to. I couldn't install other AV or Antispyware at all.

I'm using Windows XP on Dell Inspiron 630m, McAfee AV 8.5i
Please help!!! I need to fix my comp urgently because i needed it for uni.
Thanks in advance
Chi

[arjan64]

Hi Chi,

Have you tried one of the two free online scanners that has been suggested in this thread? You don't have to install or buy anything. Only you have to agree that an ActiveX-component is used. But you will definitely agree to this proposition, since it will help you get rid of the worm (and all the other nasty stuff that you have but didn't know about...)! I ran both scanners (one after the other) and together they did it. They are:
www.bitdefender.com
and
www.pandasoft.com (just give any [e-mail] as e-mail address, it is not used).

Good luck!

Arjan

[crunchie]

Hi ozchilli .

First of all- welcome to Daniweb :).

We ask that members not piggy-back questions on to a thread previously started by another member here in the Viruses, Spyware & other Nasties forum, (regardless of how similar your problem might seem). Not only does it divert the focus of the thread away from the original poster's problem, but it also makes it less likely that you yourself will get the individual attention that you need.

Please start your own thread and post your question there. When you do, please try to give us as much specific info as possible regarding the problem (exact error messages, system specs, etc.).

For a full description of our posting guidelines and general rules of conduct, please see this page:

http://www.daniweb.com/forums/faq.php?faq=daniweb_policies

Thanks for understanding.

[ozchilli]

Firstly, thanks arjan64, i've tried all that and it doesn't help much but i managed to be able to reinstall McAfee in the mean time while I'm making backup of all the important docs, ready to reformat my comp.

crunchie, sorry, i didn't know i couldn't do that. As you can tell I am a newbie here and am just so desperately looking for help to solve my problems and found this thread. Anyhow, will keep that in mind and do the right thing next time.

Cheers