explorer.exe problem?

[John Watkins]

Hi... Thanks for being there.

I'm got problems when trying to access files containing downloaded movies, I get a message that says that ends up closing the file and sending me back to my desk top. The information that shows up with the message indicates that explorer.exe is involved. This happens in various files containing movies. Previously I had lost my Internet accesibility and an IT friend reloaded Windows XP. This new problem showed up two days later.

Here are both the Hijack log and the AVG Report Scan:

Logfile of HijackThis v1.99.1
Scan saved at 12:06:08 AM, on 1/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\iolo\System Mechanic 7\SMSystemAnalyzer.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Belkin\F5D8051v2\Belkinwcui.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Documents and Settings\IT\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic 7\SMSystemAnalyzer.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Global Startup: Belkin Wireless Networking Utility.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1200107783475
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 11:54:32 PM 1/23/2008

+ Scan result:

C:\System Volume Information\_restore{299B4F4A-704A-49B7-AB20-D154B8C27A47}\RP36\A0005142.dll -> Not-A-Virus.Adware.Agent : No action taken.
:mozilla.184:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.185:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.270:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.52:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.55:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.71:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.72:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.80:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.81:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.82:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.83:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.84:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.85:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.86:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.87:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
:mozilla.88:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.2o7 : No action taken.
C:\Documents and Settings\IT\Cookies\it@2o7[1].txt -> TrackingCookie.2o7 : No action taken.
C:\Documents and Settings\IT\Cookies\it@msnportal.112.2o7[1].txt -> TrackingCookie.2o7 : No action taken.
C:\Documents and Settings\IT\Cookies\it@msnportal.112.2o7[2].txt -> TrackingCookie.2o7 : No action taken.
:mozilla.115:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.116:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.117:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.118:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.119:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.120:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.121:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.123:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.124:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.125:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.126:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adbrite : No action taken.
C:\Documents and Settings\IT\Cookies\[e-mail][1].txt -> TrackingCookie.Adbrite : No action taken.
:mozilla.84:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adengage : No action taken.
:mozilla.85:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adengage : No action taken.
:mozilla.86:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Adengage : No action taken.
:mozilla.24:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Adjuggler : No action taken.
:mozilla.25:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Adjuggler : No action taken.
:mozilla.390:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Adobe : No action taken.
:mozilla.303:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Adrevolver : No action taken.
:mozilla.308:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Adrevolver : No action taken.
:mozilla.22:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
:mozilla.26:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
:mozilla.27:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
:mozilla.28:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
:mozilla.29:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Advertising : No action taken.
C:\Documents and Settings\IT\Cookies\it@advertising[2].txt -> TrackingCookie.Advertising : No action taken.
:mozilla.34:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Atdmt : No action taken.
C:\Documents and Settings\IT\Cookies\it@atdmt[2].txt -> TrackingCookie.Atdmt : No action taken.
:mozilla.660:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Belstat : No action taken.
:mozilla.335:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Burstbeacon : No action taken.
:mozilla.302:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Burstnet : No action taken.
:mozilla.307:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Burstnet : No action taken.
:mozilla.122:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Clickhype : No action taken.
:mozilla.228:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.Clickzs : No action taken.
:mozilla.87:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Clickzs : No action taken.
:mozilla.88:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Clickzs : No action taken.
:mozilla.18:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Doubleclick : No action taken.
:mozilla.50:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Doubleclick : No action taken.
C:\Documents and Settings\IT\Cookies\it@doubleclick[1].txt -> TrackingCookie.Doubleclick : No action taken.
C:\Documents and Settings\IT\Cookies\it@doubleclick[2].txt -> TrackingCookie.Doubleclick : No action taken.
C:\Documents and Settings\IT\Cookies\it@doubleclick[3].txt -> TrackingCookie.Doubleclick : No action taken.
:mozilla.297:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Fastclick : No action taken.
:mozilla.298:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Fastclick : No action taken.
:mozilla.191:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Googleadservices : No action taken.
:mozilla.90:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Googleadservices : No action taken.
:mozilla.134:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.Imrworldwide : No action taken.
:mozilla.135:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.Imrworldwide : No action taken.
:mozilla.199:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.Masterstats : No action taken.
:mozilla.462:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Masterstats : No action taken.
:mozilla.98:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Masterstats : No action taken.
:mozilla.100:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Mediaplex : No action taken.
:mozilla.7:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Netflame : No action taken.
:mozilla.8:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Netflame : No action taken.
:mozilla.101:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.102:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.103:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.104:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.105:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.106:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.107:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Pointroll : No action taken.
C:\Documents and Settings\IT\Cookies\[e-mail][1].txt -> TrackingCookie.Pointroll : No action taken.
:mozilla.112:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Questionmarket : No action taken.
:mozilla.113:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Questionmarket : No action taken.
C:\Documents and Settings\IT\Cookies\it@questionmarket[2].txt -> TrackingCookie.Questionmarket : No action taken.
C:\Documents and Settings\IT\Cookies\it@questionmarket[3].txt -> TrackingCookie.Questionmarket : No action taken.
C:\Documents and Settings\IT\Cookies\[e-mail][1].txt -> TrackingCookie.Real : No action taken.
C:\Documents and Settings\IT\Cookies\[e-mail][2].txt -> TrackingCookie.Real : No action taken.
C:\Documents and Settings\IT\Cookies\[e-mail][1].txt -> TrackingCookie.Real : No action taken.
:mozilla.304:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Realmedia : No action taken.
:mozilla.305:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Realmedia : No action taken.
:mozilla.306:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Realmedia : No action taken.
:mozilla.157:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Revsci : No action taken.
:mozilla.158:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Revsci : No action taken.
:mozilla.159:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Revsci : No action taken.
:mozilla.160:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Revsci : No action taken.
:mozilla.161:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Revsci : No action taken.
:mozilla.162:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Revsci : No action taken.
:mozilla.301:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Revsci : No action taken.
:mozilla.224:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Ru4 : No action taken.
:mozilla.225:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Ru4 : No action taken.
:mozilla.259:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sexlist : No action taken.
:mozilla.260:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sexlist : No action taken.
:mozilla.135:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.136:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.137:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.138:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.139:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.140:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.141:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.142:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.143:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.144:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.145:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.146:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.155:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.155:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.167:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.168:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.169:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.175:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.195:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.196:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.203:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.219:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
:mozilla.261:D:\Application Data\Netscape\Navigator\Profiles\rb77p1oj.default\cookies.txt -> TrackingCookie.Sextracker : No action taken.
C:\Documents and Settings\IT\Cookies\[e-mail][2].txt -> TrackingCookie.Sextracker : No action taken.
C:\Documents and Settings\IT\Cookies\[e-mail][2].txt -> TrackingCookie.Sextracker : No action taken.
C:\Documents and Settings\IT\Cookies\[e-mail][2].txt -> TrackingCookie.Sextracker : No action taken.
C:\Documents and Settings\IT\Cookies\it@sextracker[1].txt -> TrackingCookie.Sextracker : No action taken.
C:\Documents and Settings\IT\Cookies\it@skype[2].txt -> TrackingCookie.Skype : No action taken.
:mozilla.162:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.Statcounter : No action taken.
:mozilla.194:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Statcounter : No action taken.
:mozilla.200:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Statcounter : No action taken.
C:\Documents and Settings\IT\Cookies\it@statcounter[1].txt -> TrackingCookie.Statcounter : No action taken.
:mozilla.226:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Tacoda : No action taken.
:mozilla.227:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Tacoda : No action taken.
:mozilla.228:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Tacoda : No action taken.
:mozilla.229:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Tacoda : No action taken.
:mozilla.250:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Tacoda : No action taken.
:mozilla.23:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Tribalfusion : No action taken.
:mozilla.30:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Tribalfusion : No action taken.
:mozilla.31:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Tribalfusion : No action taken.
:mozilla.32:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Tribalfusion : No action taken.
:mozilla.60:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Webtrends : No action taken.
C:\Documents and Settings\IT\Cookies\[e-mail][2].txt -> TrackingCookie.Webtrends : No action taken.
C:\Documents and Settings\IT\Cookies\it@xxxcounter[1].txt -> TrackingCookie.Xxxcounter : No action taken.
:mozilla.490:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Yadro : No action taken.
:mozilla.491:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Yadro : No action taken.
:mozilla.174:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Yieldmanager : No action taken.
:mozilla.175:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Yieldmanager : No action taken.
:mozilla.176:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Yieldmanager : No action taken.
:mozilla.177:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Yieldmanager : No action taken.
:mozilla.196:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.Zedo : No action taken.
:mozilla.197:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.Zedo : No action taken.
:mozilla.198:D:\Application Data\Mozilla\Firefox\Profiles\dujaicgs.default\cookies.txt -> TrackingCookie.Zedo : No action taken.
:mozilla.299:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Zedo : No action taken.
:mozilla.300:C:\Documents and Settings\IT\Application Data\Mozilla\Firefox\Profiles\l63xdm4w.default\cookies.txt -> TrackingCookie.Zedo : No action taken.
C:\Documents and Settings\IT\Cookies\it@zedo[1].txt -> TrackingCookie.Zedo : No action taken.

::Report end

[overwhelmed]

in HijackThis place a check next to the following entry:

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

click on fix selected and post a new hjt log

[John Watkins]

Thank You for being there!

Here's the log. And I have access to the event viewer if you'd like to see the events where I get closed down while opening movie folders with movies inside and occasionally when I use windows media player 11 (when I click on enlarge, the picture rotates three times before resolving into fuil screen.

Logfile of HijackThis v1.99.1
Scan saved at 9:08:18 PM, on 1/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Eset\nod32krn.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Eset\nod32kui.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iolo\System Mechanic 7\SMSystemAnalyzer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Belkin\F5D8051v2\Belkinwcui.exe
C:\WINDOWS\system32\mmc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Documents and Settings\IT\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic 7\SMSystemAnalyzer.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Belkin Wireless Networking Utility.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1200107783475
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software GmbH - C:\WINDOWS\System32\TuneUpDefragService.exe

[John Watkins]

Thanks, I did as you suggested, but mistakenly posted the new log on the main blog.

Would you like me to redo it? In the future, I'll use the right reply

Thanks again

in HijackThis place a check next to the following entry:

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

click on fix selected and post a new hjt log

[John Watkins]

Hello Again...

From the event viewer here's the kind of information that keeps showig up:

Faulting application explorer.exe Version 60.2900.3156 Faulting Module: (various, like xvidcore.dll, unknown, etc).

Another shows Faulting Application: wmplayer.exe Version 110.5721.5145 Faulting Module: wmp.dll Version 11.0.5721.526

I have lots more if this is helpful.

[overwhelmed]

try uninstalling windows media player and then restart and reinstall it and check and make sure you have all the recent updates from windows and microsoft too

[overwhelmed]

http://www.xvidmovies.com/codec/

this is to install the codec this has helped other people in your situation in the past so its worth a try

[John Watkins]

Thanks for the help so far.

I have deleted and then reinstalled windows media player 11. I have downloaded and installed the codec you suggested. I have done all the updates I can find for all the microsoft products I have on my computer. I have rerun my virus protection programs and Ad-Aware. I have defragged and disk cleaned.

I still have the same problems:

When trying to open some movie files, I get a message that indicates that the program will shut down. It does and I am returned to my desk top.

In windows media player, when i click on the button in the lower right hand corner that enlarges the screen, the picture moves three times, going upside down, then side ways and then either resolving into the full screen or I get the same kind of message that i get when I'm getting closed down in the opening movies problem.

explorer.exe shows up when I ask for more information on the screen that tells me the program is shutting down.

I also see the same kinds of information in the event viewer in administrative tools.

Any thoughts other than paying $99 to the newbie poster humpy?

Thanks again.

[John Watkins]

Hello Out There...

At this time both of my problems seen to be fixed.

Thanks to dlh6213 for all the info on what programs to have and to run. I've added and run most of them. Several Trojans were removed and various other changes made.

Thanks to Overwhelmed for the help.

The change that fixed the Windows Medial Player 11 problem happened when I accessed a WMP community site with a Full Screen Problem fix.

I went into the player and changed the video settings to conform to the fix suggested. So far it seems to work.

See You Soon!

[overwhelmed]

You can try a system recovery.... it will uninstall some programs so i suggest making a list of the programs you have downloaded so that you can re-download them. I have done a few system recoveries and its not that big of a deal to re download and re install updates.

Just restart your computer and keep tapping the (on my computer its F10 it may be different for your computer) F10 key until it goes into the black screen that says system recovery

[overwhelmed]

and you should download CCleaner, you can get it at filehippo.com