Member Avatar for jbe

HELP ME PLEASE!!!
I'm loosing my ability to forward an attachment via aol email. When i have an attachment open it, not save it, the computer will let me forward but it only has the text, not the attached jpg etc. AOL is so slow, its like I'm using dial up!

Went to yahoo. started account. Now when there is an attachment, it will give me the option to save or open. When i go to do either or, it has a window pop up and says.
INVALID MENU HANDLE>
I am running Windows xp sp1, I have webroot anti-spyware and zone alarm anti-virus. I have been turning zone alarm off because it has prohibited access to important websites.
I recently turned zone alarm off and downloaded avg free software. Avg scan did not come up with any viruses and webroot scans show no spyware. Idownloaded the latest version of Hijack. The following report was generated. ALL HELP IS GREATLY NEEDED AND APPRECIATED!!!!!

Hijack this report
Logfile of HijackThis v1.99.1
Scan saved at 11:48:24 AM, on 2/17/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
C:\WINDOWS\System32\DVDRAMSV.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\EzButton\CplBTQ00.EXE
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\Toshiba Controls\CpRmtKey.EXE
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE
C:\toshiba\ivp\ism\ivpsvmgr.exe
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Intuit\QuickBooks\Components\QBAgent\QBDAgent.exe
C:\Program Files\hp\Digital Imaging\bin\hpqimzone.exe
C:\WINDOWS\System32\mrtMngr.EXE
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\hp\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\My Documents\HJT\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshiba.com
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /install
O4 - HKLM\..\Run: [CplBTQ00] "C:\Program Files\EzButton\CplBTQ00.EXE"
O4 - HKLM\..\Run: [CeEKEY] "C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe"
O4 - HKLM\..\Run: [LtMoh] "C:\Program Files\ltmoh\Ltmoh.exe"
O4 - HKLM\..\Run: [CpRmtKey] "C:\Program Files\Toshiba Controls\CpRmtKey.EXE"
O4 - HKLM\..\Run: [CeEPOWER] "C:\Program Files\TOSHIBA\Power Management\CePMTray.exe"
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [TPNF] "C:\Program Files\TOSHIBA\TouchPad\TPTray.exe"
O4 - HKLM\..\Run: [Pinger] "c:\toshiba\ivp\ism\pinger.exe" /run
O4 - HKLM\..\Run: [EPSON Stylus CX6400] "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2L1.EXE" /P19 "EPSON Stylus CX6400" /O6 "USB001" /M "Stylus CX6400"
O4 - HKLM\..\Run: [IVPServiceMgr] C:\toshiba\ivp\ism\ivpsvmgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [StatusClient 2.6] "C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe" /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] "C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe"
O4 - HKLM\..\Run: [HPLJ Config] "C:\Program Files\Hewlett-Packard\hp LaserJet 3015_3020_3030_3380\SetConfig.exe" -c Direct -p DOT4_001 -pn "" -n 1 -l 1033 -sl 120000
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\hp\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [msctrl.exe] C:\Program Files\Microsoft Security Adviser\msctrl.exe
O4 - HKLM\..\Run: [msavsc.exe] C:\Program Files\Microsoft Security Adviser\msavsc.exe
O4 - HKLM\..\Run: [msscan.exe] C:\Program Files\Microsoft Security Adviser\msscan.exe
O4 - HKLM\..\Run: [msiemon.exe] C:\Program Files\Microsoft Security Adviser\msiemon.exe
O4 - HKLM\..\Run: [msfw.exe] C:\Program Files\Microsoft Security Adviser\msfw.exe
O4 - HKLM\..\Run: [Microsoft security adviser] C:\Program Files\Microsoft Security Adviser\mssadv.exe
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [msctrl.exe] C:\Program Files\Microsoft Security Adviser\msctrl.exe
O4 - HKCU\..\Run: [msavsc.exe] C:\Program Files\Microsoft Security Adviser\msavsc.exe
O4 - HKCU\..\Run: [msscan.exe] C:\Program Files\Microsoft Security Adviser\msscan.exe
O4 - HKCU\..\Run: [msiemon.exe] C:\Program Files\Microsoft Security Adviser\msiemon.exe
O4 - HKCU\..\Run: [msfw.exe] C:\Program Files\Microsoft Security Adviser\msfw.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\hp\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\hp\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks\Components\QBAgent\QBDAgent.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://go.divx.com/plugin/DivXBrowserPlugin.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

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  • Latest Post Latest Post by overwhelmed

Dani AI

Generated

A quick diagnosis and practical cleanup path based on the symptoms you posted (slow machine, "INVALID MENU HANDLE" when saving/opening attachments, and attachments disappearing when forwarding): this is most often caused by (a) a conflicting or broken shell/context‑menu extension, (b) leftover/rogue security software and startup bloat that intercepts browser/file actions, or (c) a browser/plugin problem. ’s HijackThis output and ’s note about updating HJT and Windows are on the right track — an updated scan and a service‑pack upgrade will make diagnosis far easier.

Recommended, ordered steps (do them carefully and back up important files first):

  1. Make a backup of documents/photos. If a deep clean is needed, copy those files to external media before removing anything.
  2. Update tools: install the newest HijackThis build, then run an up‑to‑date on‑demand anti‑malware scanner (second‑opinion tools such as Malwarebytes or a reputable scanner) in Safe Mode with Networking and remove any confirmed threats. Do not remove unknown entries blindly.
  3. Fix the context‑menu error: use a shell‑extension manager (ShellExView or equivalent) to disable non‑Microsoft “Context Menu” handlers, reboot, and test saving/opening attachments again. The “INVALID MENU HANDLE” message is a classic shell‑extension symptom.
  4. Test with a different browser (Firefox or Chrome) or a fresh browser profile to rule out a broken plugin/toolbar. Temporarily disable/uninstall extra toolbars, Google Desktop/Updaters and duplicate real‑time security products (running multiple resident AV/anti‑spyware products can conflict and slow the system).
  5. If problems persist, run System File Checker (sfc /scannow) to repair system DLLs (XP requires the install media), perform a clean boot (msconfig) to isolate startup items, and then produce an updated HijackThis/log for the next diagnostic pass.

Notes and cautions: do not attempt registry edits or manual deletions unless instructions are explicit; keep only one real‑time antivirus/firewall active; updating Windows to at least SP2 (SP3 if available) and applying browser security updates helps prevent reinfection.

Member Avatar for overwhelmed

You need to update HiJackThis and also why havent you updated to sp2??

post a new log up here after you update HiJackThis

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