Internet Explorer won't load when clicked

[jennelle]

Just today, after I ran Ad aware, Spybot and Windows updates, Internet Explorer no longer works. When I click on the icon, the hourglass runs for about 10 seconds, then disappears and nothing happens. I then downloaded and ran Spy Sweeper, but still no luck. Help!

I am running Windows XP, Home Edition, and IE 6, sp1. Oh, and this is my first time posting, so please excuse any ignorance.

I ran Hjt:
Logfile of HijackThis v1.99.0
Scan saved at 11:24:45 PM, on 1/1/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\NavNT\DefWatch.exe
C:\PROGRA~1\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\LTSMMSG.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe
C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe
C:\PROGRA~1\INSTAN~1\INSTAN~1\IWCTRL.EXE
C:\PROGRA~1\NavNT\vptray.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\DOCUMENTS AND SETTINGS\JENNELLE STEWART\MY DOCUMENTS\DOWNLOADS\QUICKTIME\qttask.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\DIGIPO~1\CHOICE~1\ChoiceMail.exe
C:\PROGRA~1\DIGIPO~1\CHOICE~1\ChoiceMail.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\adobe\acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Trend Micro\PC-cillin 2000\PNTIOMON.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\DIGIPO~1\CHOICE~1\IzyMail.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\PROGRA~1\WinZip\winzip32.exe
C:\unzipped\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink.net/partner/more/msie/button/search.html
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.lausd.net"); (C:\Documents and Settings\Jennelle Stewart\Application Data\Mozilla\Profiles\default\6c0heeuv.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Jennelle Stewart\Application Data\Mozilla\Profiles\default\6c0heeuv.slt\prefs.js)
O2 - BHO: Band Class - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - C:\WINDOWS\enhtb.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\adobe\acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [LTSMMSG] LTSMMSG.exe
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\Pop3trap.exe"
O4 - HKLM\..\Run: [WebTrapNT.exe] "C:\Program Files\Trend Micro\PC-cillin 2000\WebTrapNT.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [QuickFinder Scheduler] "C:\Program Files\Corel\WordPerfect Office 2002\Programs\QFSCHD100.EXE"
O4 - HKLM\..\Run: [QuickenSEMessage] "C:\PROGRAM FILES\QUICKENBASIC\QSEMSG.EXE"
O4 - HKLM\..\Run: [hplampc] C:\WINDOWS\system32\hplampc.exe
O4 - HKLM\..\Run: [IW Controlcenter] C:\PROGRA~1\INSTAN~1\INSTAN~1\IWCTRL.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NavNT\vptray.exe
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\DOCUMENTS AND SETTINGS\JENNELLE STEWART\MY DOCUMENTS\DOWNLOADS\QUICKTIME\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Enh Win Updt] C:\WINDOWS\enhupdt.exe
O4 - HKCU\..\Run: [ChoiceMail] C:\PROGRA~1\DIGIPO~1\CHOICE~1\ChoiceMail.exe
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\adobe\acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Real-time Monitor.lnk = ?
O4 - Global Startup: VAIO Action Setup (Server).lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O12 - Plugin for .UVR: C:\Program Files\Internet Explorer\Plugins\NPUPano.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-17.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FC} (PCUploader Class) - http://costco.internetimagingnetwork.com/activex/PCAXSetup.cab?
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\NavNT\DefWatch.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\PROGRA~1\NavNT\rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sony SPTI Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Trend NT Realtime Service - Trend Micro Inc. - C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe

[Comatose]

Have You Rebooted?

[jennelle]

Yes, several times. Any advice?

[Comatose]

You Could Uninstall and then Reinstall Internet Explorer? Load up Control Panel, add remove programs, then add/remove windows componants. Uncheck Internet Explorer, Reboot, and Then Recheck Internet Explorer (You might need an XP CD, I'm not sure).
That could fix it.

[jennelle]

I've already done this and no luck. Anything else?

[Comatose]

Yikes!

Alright, Right click on the IE Icon, and go to properties. Under General Tab, Click On Settings... Go To "View Objects" And Look for anything that is out of place, or doesn't seem like you would want it installed. I would personally clear the history and cookies and files (Cache) afterword. Maybe that will help?

[jennelle]

Done that. No luck still. It started a few weeks ago. I'd be online for a long time and then suddenly my homepage and other pages I try to access get navigated to sony.com. Weird. I was on sony.com a bit buying some stuff but it was weird that it would only point to that page. Also, graphics would start disappearing. I'm pretty good about virus/spyware/etc. scans, so I'm bewildered. Argh!

[Comatose]

Mkay, Try His Post?
http://www.daniweb.com/techtalkforums/thread16364.html

[jennelle]

Comatose, I was just trying that link as you were replying. It's now doing a scan "SFC /Scannow", which is taking a while. Hmmm...it's late and moments like these make me hate computers.

[Comatose]

*Smiles* I know the feeling. Let me know the outcome.

[jennelle]

Well, I let the scan run in its entirety, then I rebooted, let my dog out to go potty, read some hw, and of course, nothing. geez. I guess I'm going to have to rely on another browser...if you have any revelations, please share.

[caperjack]

Have Hijack This fix the following by placing a check in the appropriate boxes and selecting fix checked. Make sure all browser and all Windows Explorer windows are closed before fixing.

O2 - BHO: Band Class - {0007522A-2297-43C1-8EB1-C90B0FF20DA5} - C:\WINDOWS\enhtb.dll

O4 - HKLM\..\Run: [Enh Win Updt] C:\WINDOWS\enhupdt.exe

this is not bad but is not need at startup and is a rescource hog !
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: Real-time Monitor.lnk = ?

O4 - Global Startup: VAIO Action Setup (Server).lnk = ?

Fix this unless you set it up youself!

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

I find some fixing this ,givin that you are taking to the sony site i would fix it .
O23 - Service: Sony SPTI Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

Now reboot into safe mode and delete the following files and folders if found .

C:\WINDOWS\enhupdt.exe,,,,,,,,,,,delete file

to delete the above files and folder you will need to do the following
go to
Show hidden files & folders

"Fix Checked"...Reboot to SAFE mode to delete files
How to start computer in safe mode

reboot computer and post a new log

[caperjack]

Most Hijackthis help sites will not even help you untill you do windows updates ,so I think you should at least go and get the critical updated if you haven't all ready .
,,,,,,,,,,,,,,,,,,,,,
Also a trip to windows updates ,This Way Please .And have a Safe Trip !!:)
WINDOWS UPDATES

[easy-helper]

If you still cant fix it after everything , download OPERA web browser its just as useful once you get used to it!

easy-helper

--------------------------------------------------------------------------
NEW- FREE pc support via Instant Messaging!
www.easy-help.tk

[Comatose]

Honestly, I prefer firefox to anything else, as my browser of choice. It's really a nice browser, and can be downloaded from: http://www.mozilla.org/products/firefox/.

[Comatose]

Did you try a system restore?

[jennelle]

Caperjack,

THANK YOU so very much. Your suggestions FIXED the problems!!! Yeah. I truly appreciate your help.

To Comatose and everyone else, thanks for your patience and all your help. :D

[jennelle]

Honestly, I prefer firefox to anything else, as my browser of choice. It's really a nice browser, and can be downloaded from: http://www.mozilla.org/products/firefox/.

I've downloaded Firefox during all my fix attempts last night and will start using it. I've heard a lot of great things, so hopefully I won't run into this problem again. Thanks for all your help and patience! :cheesy:

[caperjack]

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

1. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

   See this link for a listing of some online & their stand-alone antivirus programs:

   Virus, Spyware, and Malware Protection and Removal Resources

2. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
3. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

   For a tutorial on Firewalls and a listing of some available ones see the link below:

   Understanding and Using Firewalls

4. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
5. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

   A tutorial on installing & using this product can be found here:

   Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

6. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

   A tutorial on installing & using this product can be found here:

   Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

7. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

   A tutorial on installing & using this product can be found here:

   Using SpywareBlaster to protect your computer from Spyware and Malware

8. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
   

Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.

[caperjack]

Caperjack,

THANK YOU so very much. Your suggestions FIXED the problems!!! Yeah. I truly appreciate your help.

To Comatose and everyone else, thanks for your patience and all your help. :D

Glad to have helped :)

[dlh6213]

Just noticed this has already been solved. :o

[jennelle]

No problem. It's nice knowing that people actually do want to help. Happy New Year!