Member Avatar for folkdancer

I was on the internet, signed off, and started playing spider software and then a large window opened up claiming to be finding bad cookies, spyware, and viruses on my computer. There was even a woman's voice with probably an Asian accent telling me all kinds of dire things.

I disconnected my modem even though I was not on the internet, turned off my computer, and restarted it several times but the almost full screen window and crazy voice messages immediately start again.

The computer can be started in SAFE mode with C: prompt but starting in any other way brings up the false security window.

The window looks a tiny bit like a Microsoft window but there are overlapping words.

I was running Windows Vista and use Firefox as my browser. I switched to my Linux running portable to send this message.

Any suggestions what I am up against? Any suggestions on how to get it out of my Toshiba Laptop?

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  • Latest Post Latest Post by crunchie
Member Avatar for crunchie

Hi and welcome to the Daniweb forums :).

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Please do not double post.

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Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Download the update from here if you have problems.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Make sure that you restart the computer.

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Download HijackThis Executable from here. Save it to your desktop.
Start HJT & press the "Do a system scan and save a log file" button. When the scan is finished a window will pop up giving you the option of where to save it. Save it to desktop where it is easy to access. Open the log file and then go to the format Tab and make sure that wordwrap is unchecked. Copy the entire contents of the file & paste it into the body of your post. DO NOT FIX ANYTHING YET. Most of what is there is necessary for the running of your system.

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