i've tried several different things in trying to remove these programs and done a lot of research. I've learned that i need a pro to go through my HJT log and give me some steps on how to get rid of it. I've tried HSRemove, CWShredder, About:Buster, and several virus scanners including Spybot and Adaware. I've lost the use of several programs including interent explorer and Aim (i've switched to Firefox as my web browser). Any and all help would be greatly appreciated. Thank You!
Here is my current HJT log:
Logfile of HijackThis v1.99.1
Scan saved at 2:48:03 PM, on 8/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\WINDOWS\iehl32.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\AT&T\WnClient\Programs\WNConnect.exe
C:\PROGRA~1\AT&T\WnClient\Programs\WNCSMS~1.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {11385C18-9788-41BB-1120-99D508537CF7} - C:\WINDOWS\system32\crvi32.dll (file missing)
O2 - BHO: Class - {21204F9B-E08B-9E2A-C0B8-0DA765FD3394} - C:\WINDOWS\winel32.dll
O2 - BHO: Class - {24D87AB5-7115-66D2-F97A-234319B569B2} - C:\WINDOWS\netxr.dll (file missing)
O2 - BHO: Class - {3F83AEC3-983B-9E28-2594-47C2D6EF242D} - C:\WINDOWS\msls32.dll (file missing)
O2 - BHO: Class - {424ECF3F-0AA2-ED97-35AB-180E7F0F8EB4} - C:\WINDOWS\addoe32.dll (file missing)
O2 - BHO: Class - {A2E2EDE4-E2D3-F3DF-1F23-8C3BEE10E0AA} - C:\WINDOWS\system32\netzs.dll (file missing)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {E7077AA3-E05A-805B-4D85-F99FE9283C46} - C:\WINDOWS\d3fi32.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_5_0.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [addoe32.exe] C:\WINDOWS\addoe32.exe
O4 - HKLM\..\Run: [iehl32.exe] C:\WINDOWS\iehl32.exe
O4 - HKLM\..\RunOnce: [javayg32.exe] C:\WINDOWS\javayg32.exe
O4 - HKLM\..\RunOnce: [addpw32.exe] C:\WINDOWS\system32\addpw32.exe
O4 - HKLM\..\RunOnce: [atlxk32.exe] C:\WINDOWS\atlxk32.exe
O4 - HKLM\..\RunOnce: [sdkig32.exe] C:\WINDOWS\sdkig32.exe
O4 - HKLM\..\RunOnce: [javadd32.exe] C:\WINDOWS\javadd32.exe
O4 - HKLM\..\RunOnce: [mfcxs32.exe] C:\WINDOWS\system32\mfcxs32.exe
O4 - HKLM\..\RunOnce: [syscu.exe] C:\WINDOWS\syscu.exe
O4 - HKLM\..\RunOnce: [sdkay.exe] C:\WINDOWS\system32\sdkay.exe
O4 - HKLM\..\RunOnce: [ipxv32.exe] C:\WINDOWS\system32\ipxv32.exe
O4 - HKLM\..\RunOnce: [appcx.exe] C:\WINDOWS\system32\appcx.exe
O4 - HKLM\..\RunOnce: [appwj32.exe] C:\WINDOWS\system32\appwj32.exe
O4 - HKLM\..\RunOnce: [winug32.exe] C:\WINDOWS\system32\winug32.exe
O4 - HKLM\..\RunOnce: [crzi32.exe] C:\WINDOWS\system32\crzi32.exe
O4 - HKLM\..\RunOnce: [crtu.exe] C:\WINDOWS\system32\crtu.exe
O4 - HKLM\..\RunOnce: [apiyw32.exe] C:\WINDOWS\system32\apiyw32.exe
O4 - HKLM\..\RunOnce: [netge32.exe] C:\WINDOWS\system32\netge32.exe
O4 - HKLM\..\RunOnce: [mfcbi32.exe] C:\WINDOWS\system32\mfcbi32.exe
O4 - HKLM\..\RunOnce: [ntrf.exe] C:\WINDOWS\system32\ntrf.exe
O4 - HKLM\..\RunOnce: [appfc32.exe] C:\WINDOWS\system32\appfc32.exe
O4 - HKLM\..\RunOnce: [ieep32.exe] C:\WINDOWS\ieep32.exe
O4 - HKLM\..\RunOnce: [mfckj32.exe] C:\WINDOWS\mfckj32.exe
O4 - HKLM\..\RunOnce: [ipeg.exe] C:\WINDOWS\ipeg.exe
O4 - HKLM\..\RunOnce: [atlgg32.exe] C:\WINDOWS\system32\atlgg32.exe
O4 - HKLM\..\RunOnce: [appgl32.exe] C:\WINDOWS\system32\appgl32.exe
O4 - HKLM\..\RunOnce: [sdktq32.exe] C:\WINDOWS\system32\sdktq32.exe
O4 - HKLM\..\RunOnce: [mfcwz32.exe] C:\WINDOWS\mfcwz32.exe
O4 - HKLM\..\RunOnce: [mfcuv.exe] C:\WINDOWS\system32\mfcuv.exe
O4 - HKLM\..\RunOnce: [atlbs.exe] C:\WINDOWS\system32\atlbs.exe
O4 - HKLM\..\RunOnce: [apizw32.exe] C:\WINDOWS\apizw32.exe
O4 - HKLM\..\RunOnce: [craw.exe] C:\WINDOWS\craw.exe
O4 - HKLM\..\RunOnce: [sdktz32.exe] C:\WINDOWS\sdktz32.exe
O4 - HKLM\..\RunOnce: [sysnh32.exe] C:\WINDOWS\system32\sysnh32.exe
O4 - HKLM\..\RunOnce: [netzm32.exe] C:\WINDOWS\netzm32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\IEExtension.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\IEExtension.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\Bodog Poker\GameClient.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/raptisoftgameloader.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.com/games/popcaploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0D934B0F-C173-4683-B68F-CE3C7E158D1E}: NameServer = 12.102.244.4 204.127.129.4
O17 - HKLM\System\CS1\Services\Tcpip\..\{0D934B0F-C173-4683-B68F-CE3C7E158D1E}: NameServer = 12.102.244.4 204.127.129.4
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Network Security Service (NSS) ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\javayg32.exe" /s (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe