Initial help - Page 2

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violaactuary 1 Light Poster · Answer 1 · 2010-08-27T18:18:00+00:00

Upon restart I get
Strike f1 to retry boot, f2 for setup utility

F1 gives same message again
F2 brings setup menu but I don't have a clue what to do there.

Computer won't boot.. Posting from iPhone.

What to do? :(

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 2 · 2010-08-27T18:20:18+00:00

crunchie 990 Most Valuable Poster

14 Years Ago

What does the F2 message say?

Edited 14 Years Ago by crunchie because: n/a

violaactuary 1 Light Poster · Answer 3 · 2010-08-27T19:02:26+00:00

F2 brings up the setup menu
System time
System date
Drive configuration
Boot sequence
Etc

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 4 · 2010-08-28T02:40:43+00:00

Do you have your installation CD? It looks like your MBR is corrupt and needs repairing.
Let me know please and we will set about repairing it.

violaactuary 1 Light Poster · Answer 5 · 2010-08-28T07:28:24+00:00

I have been unable to find it so far... unfortunately.

It's a Dell computer about 4.5 years old. Think I should call Dell and ask for a replacement?

violaactuary 1 Light Poster · Answer 6 · 2010-08-28T07:47:43+00:00

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=2QMVT61&SystemID=DIM_CEL_3000&os=WW1&osl=en&catid=&impid=

Will any of this work?

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 7 · 2010-08-28T11:20:01+00:00

Not likely. You really need the Windows installation CD.
Are you able to borrow one?

Can you boot at all into safe mode?

violaactuary 1 Light Poster · Answer 8 · 2010-08-28T13:56:36+00:00

No, it will not boot at all. I may have a recovery cd for another computer at my office.. Also XP but newer, about 2 years old. Think
that would work?

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 9 · 2010-08-28T14:56:00+00:00

It may work ok. Sometimes later editions do not like playing with older ones, but we will see :).

That is one nasty infection you managed to pick up.

I have seen this happen before when an attempt is made to be rid of it.

Have you managed to back up all your needed files......just in case?

violaactuary 1 Light Poster · Answer 10 · 2010-08-28T17:33:47+00:00

I did back up my c drive on an external last week just in case. I'll go to office and see if I can find the cd in a little while.

violaactuary 1 Light Poster · Answer 11 · 2010-08-29T02:56:10+00:00

I don't suppose a symantec recovery cd would work?

crunchie 990 Most Valuable Poster Team Colleague Featured Poster · Answer 12 · 2010-08-29T08:10:50+00:00

That, I honestly do not know. Windows install CD will, for sure.

violaactuary 1 Light Poster · Answer 13 · 2010-09-10T23:23:34+00:00

I have searched high and low for the Windows install cd with no luck. I'm taking the computer back to the shop. Once I get it back, I will post in the thread again to ask for help checking that they actually did get the virus this time.

Thanks to both of you for your time and help.