Am I done?

[rclksr]

My machine was taken over by look2me, and several other spyware programs yesterday. After several hours of running spysweeper, Bazooka, spy bot s&d, and adaware se, the popups seemed to have died down. The machine still seems a bit slow, and I've noticed the browser sometimes shuts down unexpectedly. I've included my latest hijackthis log, can you tell me if I have missed anything based on this log? Thanks

[DMR]

Hi rclksr,

Please paste your hijackthis log directly into your post instead of attaching it as a Word doc:

Run HijackThis again. Once the scan is complete, the "Scan" button will turn into an option to "Save log...".
Save the log in the folder you created for HijackThis; the saved file will be named "hijackthis.log". Open the log file with Windows Notepad, and cut-n-paste the entire contents of the Notepad file here.

[rclksr]

Sorry about that. Here is the latest Hijack log

Logfile of HijackThis v1.99.1
Scan saved at 11:02:33 AM, on 12/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\Cyb2k.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Carla\LOCALS~1\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.search.msn.com/{sub_rfc1766}/srchasst/srchasst.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.search.msn.com/{sub_rfc1766}/srchasst/srchasst.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie.search.msn.com/{sub_rfc1766}/srchasst/srchcust.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autoproxy.verizon.com/cgi-bin/getProxy
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [C2K] C:\WINDOWS\Cyb2k.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [CTRegRun] C:\WINDOWS\CTRegRun.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O20 - Winlogon Notify: DateTime - C:\WINDOWS\system32\guard.tmp (file missing)
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: Syncmgr - C:\WINDOWS\
O20 - Winlogon Notify: Uninstall - C:\WINDOWS\system32\lvp4097qe.dll (file missing)
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: SAVRoam - symantec - C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe

[DMR]

That's better, thanks. Your log doesn't look too bad, but there are enough leftovers from Look2Me and other infections that a bit more general cleaning is probably in order.
There's one thing to take care of before we continue, though:

C:\DOCUME~1\Carla\LOCALS~1\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe

The log entry above indicates that you are running HijackThis from within a Temp/Temporary folder. Please do the following:

Create a folder for HJT outside of any Temp/Temporary folders and move/unzip the HijackThis.exe file to that folder now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

One of the normal steps in eliminating malicious programs is to entirely delete the contents of all Temp folders. Given that, if HijackThis (and other data that you care about) is living in those Temp folders, it will be erased along with everything else!
Temp/Temporary folders are just that- Temporary. They are not meant for permanent storage, as their contents are often delete in the course of troubleshooting, by running disk clean-up utilities, etc.

You will need to close/quit all web browser programs and disconnect from the Internet for much of the following, so you should print out these instructions or save them into a text file with Notepad.

1. Download and install these utilities (but do not run scans with them yet):

ewido Security Suite (trial version) - http://www.ewido.net/en/download/
Microsoft Anti-Spyware beta - http://www.microsoft.com/downloads/...&displaylang=en

- Open ewido. In the main screen, click "Update" and click "Start Update". After the update process completes, exit from Ewido.

- Open MS Antispyware beta. Make sure the "AntiSpyware Autoupdater" feature is enabled, and that it has downloaded the most current antispyware updates. Close the program after you've verified this.

- Open SpyBot, Spy Sweeper, and AdAware and use their update features to download and install the most current spyware definitions file. Close the programs once they have completed their updates.

- Open Norton Antivirus and use its Live Update feature to make sure that you have the most current virus definitions installed. As with the above programs, don't run a scan with Norton; just close it once it is updated.

2. Download and install the CCleaner utility, but don't run it yet.

3. Run HijackTHis again, put a check mark next to the following entries, and then click the "Fix checked" button. Close HJT once it has finished performing the fixes:

R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=
O20 - Winlogon Notify: DateTime - C:\WINDOWS\system32\guard.tmp (file missing)
O20 - Winlogon Notify: Syncmgr - C:\WINDOWS\
O20 - Winlogon Notify: Uninstall - C:\WINDOWS\system32\lvp4097qe.dll (file missing)

4. Reboot into Safe Mode (you get to the safe mode boot option by hitting the F8 key as your computer is starting up).

5. Open CCleaner.

- Go to Options-> Advanced: Uncheck "Only delete files in Windows Temp folders older than 48 hours"

- Go to Options>CustomFolders>Add Folder>Navigate to these folders (click on bold file once and hit OK) :
* C:\Windows\Temp
* C:\Windows\Prefetch
* C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ (This will delete all your cached internet content including cookies.)
* C:\Documents and Settings\<Your Profile>\Local Settings\Temp
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files
* C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp
* C:\Documents and Settings\<Your Profile>\Cookies
* C:\Documents and Settings\<Any other users Profile>\Cookies
Hit OK
In left pane, scroll down to "Advanced, Custom Folders", put a check in Custom Folders

- Click on Run Cleaner

It may take a while for the program to perform its cleaning, so be patient. Close the program when it has finished.

6. Run Norton, SpyBot, ewido, AdAware, and MS Antispyware beta consecutively; have the programs fix all malicious items they find.

When ewido finds the first malicious object on your system, it will ask you if it should clean it. When it asks this, put a checkmark in the lower left corner of the box that says "Perform action on all infections", then choose clean and click OK.
Save the log file that ewido will create after it finishes scanning; you'll be including that log in your next post here.

7. Open Windows Explorer, and in the Folder Options->View settings under the Tools menu, select "show hidden files and folders", and uncheck "Hide protected operating system files" and "Hide extentions for known file types".

- Search for the following files and delete them if found:

C:\WINDOWS\system32\guard.tmp
C:\WINDOWS\system32\lvp4097qe.dll

8. Empty your Recycle Bin, reboot normally, run HijackThis again, and post the new log. Also post the log that ewido generated.

[rclksr]

OK I've done all requested steps and here are the two logs.

---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------


+ Created on:           5:38:21 PM, 12/31/2005
+ Report-Checksum:      D4BE4FE9


+ Scan result:


C:\WINDOWS\system32\msctl32.dll -> Not-A-Virus.SpamTool.Win32.Mailbot.q : Cleaned with backup



::Report End


Logfile of HijackThis v1.99.1
Scan saved at 6:23:52 PM, on 12/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)


Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\Cyb2k.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe
C:\WINDOWS\system32\wuauclt.exe
C:\HijackThis\HijackThis.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie.search.msn.com/{sub_rfc1766}/srchasst/srchcust.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autoproxy.verizon.com/cgi-bin/getProxy
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [C2K] C:\WINDOWS\Cyb2k.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [CTRegRun] C:\WINDOWS\CTRegRun.EXE
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\Nortel Networks\Extranet_serv.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: SAVRoam - symantec - C:\PROGRA~1\symantec\LIVEUP~1\savroam.exe

[DMR]

Good work; your log is clean now. :)

Does everything seem to be working correctly now?

[rclksr]

Thank you very much for the help. Yes the machine now has its speed back. Also my browser does not seem to be shutting down at all any more. Thanks again for your help and have a Happy New Year!!

[DMR]

Glad we could help. Happy New Year to you also! :)