'Symantec Email Proxy'

[pkk76]

Hello, i am Kevin. I am new to Daniweb.

Quite some time ago, I had the 'Symantec Email Proxy' problem where 'Scanning Message One of One' kept on popping up, and it kept on sending random e-mails to unknown IPs and what not.

I had run the hijack this! and below are the result,

Logfile of HijackThis v1.99.1
Scan saved at 7:01:20 AM, on 1/14/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\system32\itunesff.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\services.exe
C:\Documents and Settings\PON\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [itunesff] C:\WINDOWS\system32\itunesff.exe -go -c48 -w
O4 - HKCU\..\Run: [WinMedia] C:\DOCUME~1\PON\LOCALS~1\Temp\2307796.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {33331111-1111-1111-1111-611111193423} -
O16 - DPF: {33331111-1111-1111-1111-615111193427} -
O17 - HKLM\System\CCS\Services\Tcpip\..\{CB45AE83-A2C7-4543-9F30-ED0CB0B3874C}: NameServer = 202.188.0.133 202.188.1.5
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Please help.

Thanks

[PhilliePhan]

Quite some time ago, I had the 'Symantec Email Proxy' problem where 'Scanning Message One of One' kept on popping up, and it kept on sending random e-mails to unknown IPs and what not.

Hi Kevin,

I am not sure about the Symantec problem, but you do have a couple baddies showing in your HJT Log.

FIRST -- Please DELETE your current copy of HijackThis

Download a fresh HijackThis from http://downloads.malwareremoval.com/hijackthis_sfx.exe

Save the setup file on your desktop.
Then, DoubleClick on it and by default it should install to C:\Program Files\HijackThis
Continue through the setup and allow it to create a desktop icon for you. Follow all the prompts, and click Finish .

Please Scan with HJT, and check the boxes for the following items:
O4 - HKLM\..\Run: [itunesff] C:\WINDOWS\system32\itunesff.exe -go -c48 -w
O4 - HKCU\..\Run: [WinMedia] C:\DOCUME~1\PON\LOCALS~1\Temp\2307796.exe

O16 - DPF: {33331111-1111-1111-1111-611111193423} -
O16 - DPF: {33331111-1111-1111-1111-615111193427} -

O17 - HKLM\System\CCS\Services\Tcpip\..\{CB45AE83-A2C7-4543-9F30-ED0CB0B3874C}: NameServer = 202.188.0.133 202.188.1.5 ---> If this is your ISP in Kuala Lumpur then leave this entry alone

Be sure All Browser Windows are Closed and then Click Fix Checked.

NEXT:
Please Boot to Safe Mode and navigate to and DELETE C:\WINDOWS\system32\itunesff.exe
If you are unable to do so, let me know.

THEN:
Please download HOSTER and Extract it to your Desktop.
Click the Restore Original Hosts Button and then click OK and exit HOSTER.

NEXT:
Please Update your Java here ---> http://www.java.com/en
Then, look in Add/Remove Programs and Remove ALL traces of any older Java versions!
If you do not uninstall ALL older versions, you may remain at risk for a number of baddies.

-- Download ATF-Cleaner.exe by Atribune to your Desktop.
-- Click on ATF-Cleaner to run it
-- Where it says Select Files To Delete, Check the Select All Option (if you don’t want it to clean cookies, set it accordingly)
-- Click Empty Selected > OK > EXIT
This will flush TEMP files, etc... as well as clean the Java Cache.

THEN:
-- Please download and Install AVG Anti-Spyware v7.5

THEN:
RightClick the AVG Anti-Spy Icon in your system tray and do the following:
-- Uncheck Resident Shield
-- Uncheck Automatic Updates
-- Uncheck Start with Windows
* You can reset the above to their defaults AFTER your machine has been deemed “clean,” if you so desire. For now, we need them disabled.

Click Run online update and allow it to run until you see the Update Successful message. If you are unable to do this, please let me know.

NOW, run a full scan:

-- Click on the Scanner button and choose the Settings Tab.
---> Under How to act?, click on Recommended action and choose Quarantine to set default action for detected malware.
--->Under Reports make sure Automatically generate report after every scan is selected and UNCHECK the Only if threats were found box.
-- Leave everything else at their default settings and Select the Scan tab and CLICK Complete System Scan to scan your machine.
-- Upon completion of the scan, Click Apply all actions to place any detected baddies in Quarantine.
-- AFTER clicking Apply all actions, Click on Save Report and select Save the report to your Desktop where you can find it easily. Again, be sure to Apply All Actions Before saving the Log!

LASTLY: Please post a Fresh HijackThis Scanlog taken AFTER the AVG Anti-spy run and the AVG Anti-Spyware Log and we'll go from there.

Best Luck :)
PP

[pkk76]

Thanks a lot, i will try it tonite. Hopefully, all those "pop up" showing the email proxy scanner message will not reappear.