Member Avatar for rose_2

..am using manjaro linux and i have a problem with audio system that videos are playing without any sounds ..what should i do in this case ???

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  • Latest Post Latest Post by JasonHippy

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Summary and quick diagnosis: since reports the same symptom in both Manjaro and Windows, this points more strongly at a hardware/firmware issue (jack sensing, broken speaker, wiring, or a BIOS setting) than a pure ALSA/PulseAudio bug. Suggestions from , and about mixer levels and restarting ALSA are useful when the problem is OS-specific, but the cross-OS failure is an important clue that wasn’t emphasized earlier.

Useful diagnostic checklist (in order):

  • Verify Windows playback devices: show disabled devices, confirm "Speakers" is present and set as default; run the Windows speaker test.
  • Try a known-good pair of headphones and an external USB speaker or USB sound dongle. If external/USB audio works but internal speakers do not, the onboard speakers or jack are likely faulty.
  • Inspect the headphone jack for a stuck plug or debris; insert/remove a plug several times and use compressed air. A mechanical detect switch inside jacks often gets stuck.
  • Boot a Linux live USB (independent of the installed system) and test audio. If the live image also fails to play through internal speakers, hardware/BIOS is the likely cause.
  • Check BIOS/UEFI audio settings and Windows Device Manager for disabled audio devices or driver problems; try reinstalling the vendor audio driver if still unsure.

Next steps and cautions: if hardware is confirmed, common remedies are replacing the jack assembly or internal speakers (repair shop) or using a USB/Bluetooth audio adapter as a practical workaround. If the problem is only in one OS (live USB proves this), follow the software fixes already suggested in the thread (mixer levels, profile selection, restarting audio services) before attempting hardware repair. Avoid opening the laptop unless comfortable with hardware work or out of warranty — seek authorized service when appropriate.

Recommended Answers

All 9 Replies

Member Avatar for Slavi

Some linux distros have sound muted by default on boot, and some are missing sound mixer such as pulse audio etc, so you need to install it. Do you have any of those on your system?

Member Avatar for rose_2

i dont know what is the problem with sound cuz it was working before !!

Member Avatar for Slavi

I have an issue with ALSA, about 1 out of 10 bootups, the audio manager is not able to start up properly, usually log out and in or reboot fixes it for me

Edited by Slavi
Member Avatar for rose_2

i think audio mixer is ALSA mixer (HDA intel PCH) ..that may help ??!!oh or it needs to update

Edited by rose_2 because: something missing
Member Avatar for Slavi

Try to reboot your pc, I know it sounds weird but the issue for me appears to be that alsa pulse mixer just doesn't start and if I click on it I get a message such as "Gstreamer was unable to find any sound devices ...." or something similiar, do you get that too?

Member Avatar for rose_2

no i didnt got that ..the most weird thing that is the sound appear in hand-free !!!!!!!!! .. i release that not problem in Linux but also in Windows !! ..it seems problem in my lap not in the OS btw ?!!

Member Avatar for rubberman

Try running alsa mixer and see if adjusting the master volume control helps. Also, try running VLC media player.

Member Avatar for Slavi

If the problem persists on both OS, it is quite likely to be something with the laptop yh

Member Avatar for JasonHippy

I had a problem a few days ago whilst messing around with JACK (Jack Audio Connection Kit), trying to set up a recording session with Ardour on my machine running Kubuntu 14.04 (which like Manjaro, uses KDE as its desktop environment ).

Somehow something went screwy and suddenly sound stopped working altogether. After looking in the KDE system settings, all of my sound was being routed through a virtual sound device. And for whatever reason the soundcard was listed, but was completely disabled and I couldn't find a way to re-enable it. Logging out and logging back in again didn't help. Neither did rebooting.

In the end I fixed the problem by restarting alsa using the command:
sudo alsa force-reload
That did the trick for me! All alsa related drivers/processes were restarted and the audio was correctly routed through the sound-card again.

Not sure if your problem is related to mine, but that might help!

Otherwise, as the others have said, it could be that a channel has been muted in the mixer. So either open alsamixer and check the levels for the various channels, or install and use something like pavucontrol, which is used to control pulse audio related settings (in case pulseaudio is the problem!)

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