Can't drag and drop

[richibass]

I cant seem to Drag & drop ANY files! None of them are locked, I am the registered and only user and I've tried disk repair!

Has anyone else had this problem, or got any idea what to try?

Cheers :sad:

[alc6379]

Which OS is this? 8? 9? X.*?

7? :confused:

[richibass]

OSX G4 desktop

[lely 2005]

Hi,

I'm having exactly the same issue OS X 10.2, G4 Desktop. The only thing I've installed lately is Itunes 6. I've repaired my permissions (using the tool and by restarting in OS 9 and removing my preferences folder) nothing working! If anyone has a solution to this please say!

Thanks

James

[yellow]

And if you log in as another user (create one if you need to) as a test, does it work there?

[lely 2005]

No it still doesn't work. :cry:

[yellow]

Then unfortunately, you've got a real problem on your hands.

My first suggestion, if you're using Norton Systemworks or any other piece of crap brought to you by the fine folks are Symantec, disable and uninstall it as your first order of business. Are you using anything like that?

[lely 2005]

Yeah - Norton internet security. Do I have to completly un-install it to test or will just disabling do the trick?

[yellow]

Yeah - Norton internet security. Do I have to completly un-install it to test or will just disabling do the trick?

It's a joke piece of software. Get rid of it for your own piece of mind and this problem should go away.

[lely 2005]

Hi,

I've completly uninstalled the Internet security software and the problem is still there. I've tried creating a new user again (problem remains). Any other ideas?

Cheers

James

[yellow]

Reboot in Safe Mode (hold down shift at Restart until you get to the login prompt). Login as the new user. Problem remains? It gets a bit more complicated after that for troubleshooting.

[lely 2005]

Hi again,

Problem's still there, and itunes has now stopped working. Click on play and it looks like it's going to play but the track doesn't count down and no music plays. No idea if it's related but it feels like everything is going wrong!

Cheers

James

[yellow]

I wouldn't worry about iTunes not working when you're in Safe Mode.

Can you please copy and paste the results from these 2 command from the Terminal?

ls -laF /Library/StartupItems

and

ls -laF /System/Library/Extensions

[lely 2005]

Here you go, text below:

Thanks for all your help with this :D

% ls - laF /System/Library/StartupItems
ls: -: No such file or directory
ls: laF: No such file or directory
/System/Library/StartupItems:
Accounting CoreGraphics NFS SSH
Apache CrashReporter NIS Samba
AppServices Cron NetInfo SecurityServer
AppleShare DirectoryServices Network Sendmail
AppleTalk Disks NetworkExtensions SystemLog
AuthServer IPServices NetworkTime SystemTuning
BIND LDAP Portmap mDNSResponder
ConfigServer LoginWindow PrintingServices

% ls - laF /System/Library/Extensions
ls: -: No such file or directory
ls: laF: No such file or directory
/System/Library/Extensions:
ACard62xxM.kext
ACard671xSCSI.kext
ACard68xxM.kext
ATIRadeon.kext
ATIRadeon8500.kext
ATIRadeon8500DVDDriver.bundle
ATIRadeon8500GA.plugin
ATIRadeon8500GLDriver.bundle
ATIRadeon9700.kext
ATIRadeon9700DVDDriver.bundle
ATIRadeon9700GA.plugin
ATIRadeon9700GLDriver.bundle
ATIRadeonDVDDriver.bundle
ATIRadeonGA.plugin
ATIRadeonGLDriver.bundle
ATIRage128.kext
ATIRage128DVDDriver.bundle
ATIRage128GA.plugin
ATIRage128GLDriver.bundle
ATIRagePro.kext
ATIRageProGA.plugin
ATTOExpressPCI.kext
Adaptec290X-2930.kext
Adaptec29160x.kext
Adaptec39160.kext
Adaptec78XXSCSI.kext
Apple16X50Serial.kext
AppleAD741x.kext
AppleADBButtons.kext
AppleADBDisplay.kext
AppleADBKeyboard.kext
AppleADBMouse.kext
AppleADM103x.kext
AppleADT746x.kext
AppleAirPort.kext
AppleAirPort2.kext
AppleAirPortFW.kext
AppleAltiVecDVDDriver.bundle
AppleBCM5701Ethernet.kext
AppleBMacEthernet.kext
AppleCPUThermo.kext
AppleCore99NVRAM.kext
AppleCore99PE.kext
AppleCuda.kext
AppleDallasDriver.kext
AppleFPButton.kext
AppleFWAudio.kext
AppleFWOHCI.kext
AppleFan.kext
AppleFlashNVRAM.kext
AppleGMACEthernet.kext
AppleGPIO.kext
AppleGossamerPE.kext
AppleGracklePCI.kext
AppleHWClock.kext
AppleHWSensor.kext
AppleHeathrow.kext
AppleI2C.kext
AppleIntel8255x.kext
AppleK2.kext
AppleK2Driver.kext
AppleK2Fan.kext
AppleKauaiATA.kext
AppleKeyLargo.kext
AppleKeyswitch.kext
AppleKiwiATA.kext
AppleKiwiRoot.kext
AppleLED.kext
AppleLM7x.kext
AppleLM87.kext
AppleLMUController.kext
AppleLSIFusionMPT.kext
AppleLynx.kext
AppleMIDIFWDriver.plugin
AppleMIDIUSBDriver.plugin
AppleMLANAudio.kext
AppleMPIC.kext
AppleMacRISC2PE.kext
AppleMacRiscPCI.kext
AppleMaxim6690.kext
AppleMediaBay.kext
AppleMesh.kext
AppleNDRV
AppleOnboardAudio.kext
AppleOnboardDisplay.kext
ApplePCCard16ATA.kext
ApplePCCardATA.kext
ApplePMU.kext
ApplePMUPCCardEject.kext
AppleRAID.kext
AppleRS574Serial.kext
AppleSCCIrDA.kext
AppleSCCSerial.kext
AppleStorageDrivers.kext
AppleSym8xx.kext
AppleThermal.kext
AppleUSBAudio.kext
AppleUSBDisplays.kext
AppleUSBIrDA.kext
AppleUSBProKeyboard.kext
AppleVIA.kext
AppleVSP.kext
Apple_DEC21x4Ethernet.kext
Apple_iSight.kext
AudioDeviceTreeUpdater.kext
BootCache.kext
CMD646ATA.kext
CMD646Root.kext
DCPModemSupport.kext
DVFamily.bundle
GeForce.kext
GeForce2MXGLDriver.bundle
GeForce3GLDriver.bundle
GeForceFXGLDriver.bundle
GeForceGA.plugin
HeathrowATA.kext
I2CGPIO.kext
ICAClassicNotSeizeDriver.kext
ICAFWKodakProDriver.kext
IOATABlockStorage.kext
IOATAFamily.kext
IOATAPIProtocolTransport.kext
IOAudioFamily.kext
IOBluetoothFamily.kext
IOBluetoothHIDDriver.kext
IOCDStorageFamily.kext
IODVDStorageFamily.kext
IOFireWireAVC.kext
IOFireWireAVCLib.plugin
IOFireWireFamily.kext
IOFireWireSBP2.kext
IOFireWireSBP2Lib.plugin
IOFireWireSerialBusProtocolTransport.kext
IOGraphicsFamily.kext
IOHDIXController.kext
IOHIDFamily.kext
IOHIDSystem.kext
IOKeyLargo.kext
IONDRVSupport.kext
IONetworkingFamily.kext
IOPCCardFamily.kext
IOPCIFamily.kext
IOPlatformFunction.kext
IOSCSIArchitectureModelFamily.kext
IOSCSIParallelFamily.kext
IOSerialFamily.kext
IOStorageFamily.kext
IOUSBFamily.kext
IOUSBMassStorageClass.kext
IPFirewall.kext
ImmersionForceFeedback.kext
InternalModemSupport.kext
InternalUSBModem.kext
KeyLargoATA.kext
LogitechForceFeedback.kext
LogitechUSBHIDevices.kext
MacIOGPIO.kext
NKEMgr.kext
NVDANV10Hal.kext
NVDANV20Hal.kext
NVDANV30Hal.kext
NVDAResman.kext
PPP.kext
PPPSerial.ppp
PPPoE.ppp
PPTP.ppp
SharedIP.kext
System.kext
UltraTek100.kext
UltraTek133.kext
UltraTek33.kext
UltraTek66.kext
VirtualAudioDriver.kext
cddafs.kext
gafwload.kext
gwauusb.kext
gwawusb.kext
iPodDriver.kext
iTunesPhoneDriver.kext
msdosfs.kext
smbfs.kext
udf.kext
webdav_fs.kext

[yellow]

You need to do the first one again.. please note, there's no space between - and laF.

ls -laF /Library/StartupItems/

The second one (even though incorrect in syntax) listed enough.

[yellow]

You need to do the first one again.. please note, there's no space between - and laF.

ls -laF /Library/StartupItems/

The second one (even though incorrect in syntax) listed enough.

AAAAANNNNNDDDD.. it's /Library/StartupItems, not /System/Library/StartupItems..

[lely 2005]

Hi,

I wondered what I'd typed wrong:

% ls -laF /Library/StartupItems/
total 0
drwxr-xr-x 3 root wheel 102 Nov 17 13:14 ./
drwxrwxr-x 31 root admin 1054 Nov 17 13:14 ../
drwxr-xr-x 3 root wheel 102 Nov 17 12:02 NortonPrivacyControl/

I'm assuming the last line is the issue bl@@dy symantec! :mad: How do I get rid of it?

Cheers

James

[yellow]

I'm assuming the last line is the issue bl@@dy symantec! :mad: How do I get rid of it?

Yup.

Best to copy and paste this into Terminal:

sudo rm -rf /Library/StartupItems/NortonPrivacyControl

Then hit Return, enter your admin password, restart your Mac, login, and see if Drag & Drop works again.

[lely 2005]

No joy,

I ran the ls -laF /Library/StartupItems/ again and the Norton reference had gone.

Any other ideas?

Cheers

James

[yellow]

sudo find / -name "Norton"

This should return EVERYTHING on the Mac that has the word Norton in it.

Otherwise, you're quickly getting to the point where about all I can suggest is a complete reinstall of the OS. We're nearing the point where troubleshooting via forum isn't practical and a reinstallation is faster/easier. The fact that this problem follows you to a new account clearly indicates that it's system wide. What it could be, I'm not sure as I've never had this problem with any of the Macs I support, but in everything I've ever read, some POS from Symantec is responsible.

[lely 2005]

That didn't return anything, although I did notice that the file 'Macintosh Drag and Drop' was in the Extensions(Disabled) folder not the Extensions folder. I copied and pasted it to the Extensions folder (no joy) and moved the original to Trash as well (no joy) I now can't put the original back in the disabled folder or the normal folder as I can't drag and drop it from Trash! Is this the cause of the problem or just a symtom?

Cheers

James

[yellow]

Extensions is from OS9 and has no baring on your current problem in OS X.

You're pretty much at the point where the only thing I can suggest is an Archive & Install of the OS.

[lely 2005]

Ok, thanks for all your help.

[yellow]

Yeah, sorry it's come to this point, but it's really your only options besides havong someone professional look at it. Why?

The problem is across all users, so it's something in the System. The problem PERSISTS when you boot in Safe Mode (which only loads essential Apple kernel extensions). This points to a problem deep in the OS.

About the last 2 things I can offer as longshots are:

Download the latest Combo Update for your OS. Reinstall that.

Then repair permissions. Open Terminal.app and type (or copy/paste):

sudo diskutil repairpermissions /

Beyond that.. it's the dreaded A&I.

[lely 2005]

Yeah, sorry it's come to this point, but it's really your only options besides havong someone professional look at it. Why?

The problem is across all users, so it's something in the System. The problem PERSISTS when you boot in Safe Mode (which only loads essential Apple kernel extensions). This points to a problem deep in the OS.

About the last 2 things I can offer as longshots are:

Download the latest Combo Update for your OS. Reinstall that.

Then repair permissions. Open Terminal.app and type (or copy/paste):

sudo diskutil repairpermissions /

Beyond that.. it's the dreaded A&I.

Ok, I've just tried the last couple of things you suggested. When I tried to repair permissions it higlighted a problem with itunes. I downloaded it and re-installed it but I still get the same message (text below). Could this be the cause of the problem? Itunes was the last thing I upgraded before I developed this issue.

Cheers

James

% sudo diskutil repairpermissions /
Verifying permissions on disk
Permissions differ on ./usr/share/man/man1/less.1, should be -rw-r--r-- , they are -r--r--r--
Owner and group corrected on ./usr/share/man/man1/less.1
Permissions corrected on ./usr/share/man/man1/less.1
Permissions differ on ./usr/share/man/man1/more.1, should be -r--r--r-- , they are -rw-r--r--
Owner and group corrected on ./usr/share/man/man1/more.1
Permissions corrected on ./usr/share/man/man1/more.1
: object: ./Applications/iTunes.app/Contents/MacOS/iTunes malformed object (inconsistant sizeofcmds field in mach header)

Permissions differ on ./Applications/iTunes.app/Contents/PkgInfo, should be -rwxrwxr-x , they are -rw-rw-r--
Owner and group corrected on ./Applications/iTunes.app/Contents/PkgInfo
Permissions corrected on ./Applications/iTunes.app/Contents/PkgInfo
The privileges have been partially verified or repaired on the selected volume.

[yellow]

Seems unlikely, but I supose it's possible. I'd suggest removing all indications of iTunes from everywhere on the Mac (using Spotlight) and then re-downloading and reinstalling it. Then repairing permissions. Don't forget to trash the iTunes pkg in /Library/Receipts/.