Vista BlueScreen - Page 2

[Simpsons4261]

I have 3 gb of ram and my processor is an AMD Athlon 64 X2 Dual Core Processor 5600+ which is 2.8 ghz and I haven't disabled any programs yet

[Serunson]

When you look at Task Manager, ctrl+alt+del, look in under 'Performance' tab. Are any of the bars red or have a full green bar saying 100% ?
See Attachment:

[chris5126]

hello mate dont know if your still having the problems but if you are a looks like a hardware fault or failure. This could be because of one of two things, either the device is dying (broken) or the correct drivers arent installed.

You need to ensure that you install your maufactures drivers not microsoft one even if the microsoft ones are newver. When Microsoft write drviers they write them in a generic format so they will work with the most devices where as the manufacture writes it specifically for your device.

However if your comp is only a few weeks old then send it back and get them to fix it.

[Simpsons4261]

When you look at Task Manager, ctrl+alt+del, look in under 'Performance' tab. Are any of the bars red or have a full green bar saying 100% ?
See Attachment:

It goes up to 32% when I'm not doing anything but usually when it crashes I'm browsing or downloading stuff.

Could the blue screen be caused by an out of date graphics card driver? My current driver version is 162 and nVidia says that there is a version 169 out.

[chris5126]

could be update it its not going to hurt is it. Out of date drivers can cause systems to become unstable aswell as many other things but it will help eliminate it from the list!

[Serunson]

Yeah update every driver that you possibly can! Also when it shows the 32% have a look what is eating your CPU and type the process name into this site:
http://www.processlibrary.com/
It will tell you what it is and whether it needs to be running, it will also tell you if it is a virus/harmful program. If it does say that it is a harmful program then update your Anti-virus & Anti-Spyware programs and run a scan. Might be worth running a Hijack This log as well and posting the results.

[McJohn]

Please see if something in this BSOD Troubleshooting Guide helps you.

[Simpsons4261]

I mostly get the blue screen of death either when I'm browsing multiple web pages on IE7 or when I'm downloading something on Limewire.

Here is my HiJack This log:
"Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:41:58 AM, on 1/6/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16575)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Zune\ZuneLauncher.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Grisoft\AVG7\avgw.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9c.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Kyle\Downloads\HiJackThis.exe
C:\Windows\system32\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gamefaqs.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Zune Launcher] "c:\Program Files\Zune\ZuneLauncher.exe"
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/2.0.0.1/sysreqlab2.cab
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDownload/nforce/NvidiaSmartScan.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2225749E-BD89-4DB9-A626-9004A3677ABC}: NameServer = 209.244.0.3 209.244.0.4
O17 - HKLM\System\CS1\Services\Tcpip\..\{2225749E-BD89-4DB9-A626-9004A3677ABC}: NameServer = 209.244.0.3 209.244.0.4
O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: lxba_device - - C:\Windows\system32\lxbacoms.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6970 bytes"

I will also try that BSOD Troubleshooting Guide as well as the processes thing.

[chris5126]

hi simpson it all looks clear apart from
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe

this could be spyware and you should invistage further have a look on google etc.

[Serunson]

If it turns out to be spyware as chris has suggested above, i would run the instant scan found here: http://www.liutilities.com/products/campaigns/plib/se/
This will then scan your system for spyware that you can then get rid of.

edit: You can also try Spybot's Search and Destroy programme found here:
http://www.no-spyware.eu/antispyware/spybot/spybotversion15download.php
Download it, install it and run the scan, takes about 20~30 minutes depending on the amount of hard drive used up.

[Simpsons4261]

I ran Spybot and Ad-Aware and then ran HiJack this and that line was still in the log so I don't think that it can be spyware.

[Serunson]

launcher.exe:

launcher.exe is an executable belonging to many applications including Webshots- a Windows desktop downloader, Uinterface Mouselaunch- a file and application initiator, and also a hardware interface for Samsung products. Note: launcher.exe is an advertising program by Intercort Systems. This process monitors your browsing habits and distributes the data back to the author's servers for analysis. This also prompts advertising popups. This process is a security risk and should be removed from your system. Please see additional details regarding this process.

So as it suggests you should remove it, either using Hijack this or by doing it manually.

[jbennet]

there also many legitimate launcher.exe processes though

[forumdude123]

Do these steps in order:

1. Roll back all drivers except video
2. System restore back to at least a month ago
3. do a system recovery (full/destructive)
4. Reinstall windows with a clean installation.

Just remember NEVER to download anything off the internet unless you absolutly need it and use windows live onecare instead of AVG, as AVG is free and may itself contain a virus and fool you with it being an antivirus program. Onecare on the other hand has pc optimizer, advanced printer sharing, virus, antispyware, a defragger, and a disk cleaner.

[Simpsons4261]

AVG does not contain a virus I am 100% sure of it. I also am not going to do a full system recovery and reinstall windows. That is way to much work for a problem that probably can be solved without recovering.

[chris5126]

100% correct avg doesnt have a virus why would it!

[Serunson]

mmm,
Have you tried a System Restore back to a point where the machine worked fine?
It may have been suggested before, but is still a good idea to try it if you haven't already.

[Kevin_JG]

I have the same problem occuring, But im running on AMD Athalon 64 X2 Dual Core Processor 4800+ 2.5 GHz with 3GB Ram on Windows Vista Home Premium (6.0 Build 6000). i have nearly the same technical information STOP: codes too, but ive conversed with Windows technicians and they had me download a Blue screen error update, after i downloaded it, it didnt happend for a couple of days but its been happening again, but now with new STOP codes.. mine has been happening for almost a month now and its really starting to irritate me. My CPU Usage in windows task manager stays at a constant flux between 7% and 20% as i type now.. if i swirl my mouse around it jumps to 30%. i am starting to get to the point of wanting to Reformat the entire damn thing.. im am going to contact my technical support again about the problem with the new STOP codes and see what they can do.. if they find a solution and fix it then i will post some information about it.. if not, then HP can eat this computer and give me a new one..

[kathyPol]

I had the same Blue Screen several times. After reinstalling Windows of many times a month i've decided to try those well-known utilities which prevent Blue Screen. Likily I found what I was looking for- System Optimizer suite for Vista .

It is almost 3 month and my Vista is still working. I don't know what exactly helped me to keep it stable but you should definitely try using this well combined set of utilities.

Hope this advice will help you to forget about this terrible Blue Vista Death