Member Avatar for blearyboy

hello,
can someone help please?
the problem is with hp quick launch buttons 6.30 J1 when booting into windows an error message appears.
hpqwiex module has encountered a problem and needs to close

if i attempt to unistall from the control panel, add/remove progs (so i can reinstall) i get the message error number: 0x80040707 desription: dll function call crashed: hpqnt.hpqgetbrandex. set up will now terminate

wireless assitant 2.00 C1 also crashes and when attempting to unistall the error message is: unexpected exception error number: 0x80040707 description: dll function call crashed: hpqnt.hqishpfamily setup will now terminate.

so i have downloaded buttons and wireless assistant from hp website ready to reinstall, but cannot uninstall or reinstall over the top of the origionals. is there a way to get these working again?

thanks and apologies if this is posted in the wrong section

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  • Latest Post Latest Post by EMCCleveland
Member Avatar for EMCCleveland

First thing I would consider doing is backing up any critical data off the hard drive that you are working on, I would start here since this may be a bigger issue than just a few corrupt files and your window to do this could be small.

After this I would run a scan of the hard drive for errors using a hard drive scanning utility such as Seatools. If the HD is going bad this should give a high chance of detecting it.

Next I would run a chkdsk -f if the hard drive is good to try and correct current errors in the system.

After all of this being successful I would recommend adjusting your startup to remove these programs from startup and then try to add / remove them or grab a utility to help you remove stubborn programs like CCleaner or Revo Uninstaller.

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