Member Avatar for sci0x

ok i just moved and got my DSL set up here but i am having a major problem that i or my DSL provider can not figure out..ok its windows XP if you go in to control panel network connections there is lan and high speed connection under that has the name of my net adapter i use to be able to set my dsl up that way and connect but now i can set it up that way it say connected but no pages loaded nothing..i have to go to create a new connection use the wizard and set up a new connection under broadband only way i can get on the net..why is it that the lan /high speed 1 dont seem to work no more like its dead its connected but dead it seems realy strange any help would be great thanks alot...

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As suggested, the very first thing to confirm is how the modem is supposed to authenticate (the ISP and modem model matter). As pointed out, some ISPs install their own dialer/utility that replaces or conflicts with Windows’ built‑in connection. Those two facts explain most “adapter shows connected but no browsing” cases.

Run a few quick diagnostics from an elevated Command Prompt to see where packets stop and what addresses the PC actually has:

ipconfig /all
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset
route print
ping <your gateway IP>
ping 8.8.8.8
ping google.com

Look for an APIPA address (169.254.x.x) → no DHCP; no default gateway → you won’t reach the Internet; ping to IP works but name fails → DNS issue.

Practical fixes in order: (1) Power‑cycle modem/router and try the PC directly to the modem to isolate the router. (2) Check whether the modem is in router (PPPoE handled on the modem) or bridge mode (PC must dial). If the modem should handle PPPoE, put the ISP credentials into the modem’s web UI instead of dialing from Windows; if the PC should dial, ensure the ISP client isn’t conflicting and that TCP/IP is set to obtain IP/DNS automatically. (3) Temporarily disable any third‑party firewall/antivirus and remove stale duplicate connections in Network Connections. (4) Update NIC drivers and, if needed, reset winsock and recreate the broadband connection.

If none of the above helps, collect the ipconfig /all output, modem model, and whether the modem is in bridge/router mode before contacting the ISP — that info lets their techs identify whether authentication is happening on the modem or the PC.

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Member Avatar for jc234

What type of modem are you using?
Who is your ISP?
did you check for spyware?

Member Avatar for Dark_Omen

Did you install the software that came with the modem from your isp that sets up your connection?

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