Member Avatar for micktii

Hi,

New to this site so hope someone can assist.
I have the following error:

This device cannot start. (Code 10)

Click 'Check for solutions' to send data about this device to Microsoft
and to see if there is a solution available.

running Vista HomeBasic on compaq presario C700 notebook PC

Hardware is - TSST corp CDDVDW TS-L632H ATA Device

I have tried to update drivers, uninstall and reinstall the device but to no avail.
No response from Microsoft but no solution.

Any solution will be appreciated.

micktii

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  • Latest Post Latest Post by francisabey
Member Avatar for francisabey

This usually happens when a piece of software is uninstalled and doesn't remove all its connections to the drives, which you didn't even know it had installed. Here's a method that worked better.

1. Choose Start > Run.
2. Type regedit in the Open text box and click OK.
3. In the Registry Editor dialog box, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class and select the {4D36E965-E325-11CE-BFC1-08002BE10318} key, which appears as a folder.
4. Select File > Export (Windows XP) or Registry > Export Registry File (Windows 2000).
5. In the Export Registry File dialog box, select Selected Branch under Export Range, name the file (for example, CDDVDkey.reg), and click Save to save the file to the Desktop.
6. In the right panel of the Registry Editor, select the LowerFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
7. Select the UpperFilters line, and then choose Edit > Delete. Click Yes in the Confirm Key Delete dialog box.
8. Close the Registry Editor.
9. Restart Windows.

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