Internet options gone

[Immanuellemang]

Recently, I have had to remove multiple worm virus's and infections from this xp system. I have downloaded the latest ms updates until update history told me service pak 3 invlalid installation.
Biggest problem Internet OPtions gone from control panel and system menu and tools on ie7 toolbar also gone.
Any Ideas
Techies

[Bob_180_Bob]

A lot of problems can be fixed with a simple solution, please try to one or, if necessary, all of the following to try and get your PC working again. Start at the first, working your way to the last, that is, if you are able to access the programs shown. If you know your way around a PC, I am sorry for the full details but this is to help people that don’t know how.

Check Disk

1. Right click your disk drive icon (normally “C”),
2. Click “Properties.”
3. Click “Tools”
4. In “Error checking” click “Check Now”
5. Check the 2 boxes, “Automatically fix file system errors” and “Scan for and attempt recovery of bad sectors”
6. Click “Start”
7. At the pop-up window “The disk check could not……” Click “Yes”
8. Re-boot your PC and allow disk checker to start. (Do not press any key before it starts)

Check Disk from Boot

1. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
2. Scroll to “Safe Mode with command prompt”
3. At command prompt Type “ chkdsk /f” (Note;- Space after chkdsk.)

Alternative Start Mode

1. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
2. Scroll to “Start with last known good configuration.)
3. Press “Enter”

Or
4. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
5. Scroll to “Safe Mode” (With networking, if you want to access the internet)
6. Press “Enter”

Verify Window’s Files

1. Go “START”, “RUN” type “CMD” Press “OK” or Boot PC into “safe mode with command prompt”
2. Type sfc /scannow /f (note:- space after sfc)
3. Windows file protection will check your files. Follow any prompts; you may be required to use your XP CD.
4. Re-boot your PC

System Restore from boot

1. Re-boot PC, after the single “Beep” tap F8 several times until the windows boot window appears.
2. Scroll to “Safe Mode” and press “Enter”
3. A window will open asking if you want to use “System Restore”
4. Select “Cancel” to enter “System Restore”
5. Ensure “Restore to an earlier time” is checked and click “Next”
6. Select an earlier date when your PC worked well. (Must be a highlighted date)
7. Click “Next”
8. Allow system restore and reboot.
9. Check to see if problem still exists.

System Restore

1. Go “Start”
2. “All programs”
3. “Accessories”
4. “System tools”
5. “System Restore”
6. Ensure “Restore to an earlier time” is checked and click “Next”
7. Select an earlier date when your PC worked well. (Must be a highlighted date)
8. Click “Next”
9. Allow system restore and reboot.
10. Check to see if problem still exists.

Clean Boot

1. Go “Start”
2. “Run”
3. Type “msconfig”
4. Click “OK”
5. Click “Services”
6. Check box “Hide all Microsoft services”
7. Click “Disable All”
8. Click “Apply”
9. Click “Restart”
10. System will reboot, Check if problem still exists. (Do not access the internet or open any file you are unsure of as you have no virus protector running.)
11. If problem is fixed, enable the disabled items 1 at a time until you find the one causing the problem. If not fixed, re-enable all and re-boot.

On-line Virus Scan

Go to one or all of these sites and do an online virus scan.

housecall.trendmicro.com

security.symantec.com

us.mcafee.com/root/mfs/default.asp

Check Malware

Go to http://www.besttechie.net/tools/mbam-setup.exe
and download and run Malwarebytes' Anti-Malware.

Check Spyware

Go to www.safer-networking.org and download and run Spybot

If you have not installed Service Pack 3 yet, do a Windows repair, if you have installed it, first try…..

Post a detailed report

Go to:- www.majorgeeks.com/download3155.html download and run Hijack this. “Do not try to do any repairs yourself.” Save the report and send it with your next post along with any error logs.
To check error logs, go to “START” “RUN” type “eventvwr.msc” Click “OK” and check if there any errors in the logs. Include any information that could help:-
1. What were you doing on the PC when the problem occurred?
2. Does it happen every time you do this?
3. What progs are running as well?
4. What have you done to fix this problem?
5. How long has the problem been happening?
6. Have you installed/uninstalled or updated any progs recently?
7. Any other information that may help resolve your problem. Remember, no one here can see your PC; you are the only one that can tell someone else about the problem.

To Repair Windows XP from your XP CD…..

1. Re-start PC with XP CD in drive (Have your serial number handy)
2. As your PC starts press “F12” for boot menu (Or what your PC may ask for)
3. Scroll to and select “boot from CD.”
4. At prompt “Press any key to boot from CD” Press “Any key”
5. In the Windows XP Setup window, Press “Enter” to set up windows XP, (Don’t worry, this is a repair only, not a fresh install.)
6. At next window, Press “F8” to accept license agreement
7. Wait until windows displays your current version of XP and asks “To repair the selected windows XP installation press R”
8. Press “R”
9. Enter serial number when prompted.
10. Wait for files to be copied (PC will indicate 39 mins, it will take a lot less.)
11. When asked to adjust Regional language options, click “Next” as it is still set.
12. PC will re-boot.
13. If you have AVG Free, copy serial number to a file as you will lose it on repair. After repair a window will pop up asking how you want to treat AVG, Click repair and when prompted enter serial number.
14. Check to see if problem still exists.

[sittas87]

Hi
First get a registry cleaner/ restorer and run it on the system. If that fails to help than you can try uninstalling IE and reinstall. Even better yet install FireFox