Member Avatar for geeeez

hi to all

my problem is...i don't know what happened after i restarted my computer...
whenever i open me internet explorer..or my computer ....or any folder..i just get an error
(messenger is working....i can open my e-mail inbox from the it...but not from internet explorer...)
plz i need your help.
This Is the error am getting every time..


Explorer has caused an error in SMRTSHPR.DLL
explorer will close now

if u continue experience problems, try restarting your computer...i did..but..nothing happend the same

thanks for help

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  • Latest Post Latest Post by geeeez
Member Avatar for caperjack

This problem can occur because of Spyware , go on over to the Security section of this fourm and post you problem along with a hijackthis log .
Spyware & Trojans and Other Nasties
,,,,,,,,,,,,,,,,,,,,,,,,
Please Don't post the hijackthis log in this section Thanks .
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Please do this.
Download 'Hijack This!'. HijackThis
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!


1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

3. Close ALL windows except HJT

4. SCAN with HJT

5. POST the new log in this thread using 'Add Reply'

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH

Member Avatar for richh0323

Try this
Boot into safe mode by tapping the F8 key at restart and choosing 'safe mode' from the menu.

Navigate to these files/folders

C:\PROGRAM FILES\SHOPPERREPORTS<--delete this folder

this may help

Member Avatar for geeeez

thanks...al lot
it really works now

yahooooooooooo..
thank u....
i appr. ur time and help

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