Member Avatar for jladika

this keep comming up and I dont know why
is there a way to stop it.

thanks

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Short summary and practical next steps for the IE crash dialog reported by — and building on ’s suggestion to check the dialog details.

That “send error report” dialog is the built‑in Windows Error Reporting system (it’s normal for Windows to offer to collect crash data and ask before sending). It’s meant to help Microsoft diagnose bugs, but it can be turned off if the popups are only an annoyance. (learn.microsoft.com)

Before changing anything: capture the crash details. Click the dialog’s Details/Show button (or copy the text), then open Event Viewer and look in Windows Logs → Application for the error at the same time — the Application Error entry typically shows the faulting module, exception code and other clues. Windows also stores WER reports locally under the WER folder (for later inspection). That information makes it far easier to identify whether the crash is an IE add‑on, a corrupted DLL, or a third‑party program. (learn.microsoft.com)

Quick, safe troubleshooting you can do now: start IE in No‑Addons mode (iexplore -extoff) to see if an add‑on is the cause; if IE is stable there, disable or remove add‑ons one at a time. Clear Temporary Internet Files/cookies and, if needed, use Internet Options → Advanced → Reset Internet Explorer settings to restore defaults. If these steps fix it you’ve isolated the problem without reinstalling the OS. (learn.microsoft.com)

Scan for spyware/malware with an up‑to‑date scanner (Malwarebytes is a good, current option) before making larger changes. If the crash persists after the above, collect the Event Viewer text and the WER report folder contents and post them (or share them with a tech) — they’re the diagnostic pieces experts will ask for. If you only want to stop the popups, change the Problem Reporting / Error Reporting setting in Control Panel, but be aware you’ll lose automatic solution checks. (help.malwarebytes.com)

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Member Avatar for caperjack

this keep comming up and I dont know why
is there a way to stop it.

thanks

Out of the Blue !! what are you doing when you get the message !!
I been using a computer hooked to the net since 1997 and have never had such a brief error message "msg sent to microsoft " there must be more ,or else you have a direct connection to "Big Billl"

Member Avatar for jladika

the msg i get is

Microsoft internet Exployer has encounted a problem and needs to close

Please tell Microsoft about the problem

we have created a error report tha you can send to help us improve Microsoft Internet Exployer. We will treat this Report as confidential and anyonymous


send error report dont send

This is what i get how can I stop it

joe

Member Avatar for caperjack

maybe ,when you get the error there should be details/show details to click on the get a bit more into before you click to send to microsoft ,clik it a wrte down what the info is

Member Avatar for caperjack

Also do the following .
.........................
This problem could occur because of Spyware , go on over to the Security section of this fourm and post you problem along with a hijackthis log .
Spyware & Trojans and Other Nasties
,,,,,,,,,,,,,,,,,,,,,,,,
Please Don't post the hijackthis log in this section Thanks .
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Please do this.
Download 'Hijack This!'. HijackThis
Save it in a convenient permanent folder such as C:\HJT\, double click HijackThis.exe, and hit "Scan".

Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. Since Temporary folders are emptied now and then (the files are DELETED), it would not be a good idea to have your backups there. Those backups would be VITAL to restoring your system if something went wrong in the FIX process!


1. Please go to you're 'My Documents' folder, right-click and select 'New > Folder' then name the folder 'HJT'.

2. Copy and paste HijackThis.exe to the new folder.

3. Close ALL windows except HJT

4. SCAN with HJT

5. POST the new log in this thread using 'Add Reply'

DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO YOUR COMPUTER'S HEALTH

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