Member Avatar for pratapchiluveru

hi! All
I have the problem with Watson postmortem and windows explorer problem. Nearly for every 10 or 20 min it displaying the message "Windows has encountered a problem and need to close", and then Dr Watson postmortem problem error, and then hangs up the system. I am wondering what is wrong with this. I am sure my laptop is virus free, cause me not connected with internet and no other external connections to my laptop. Can anyone tell me what to do.
Thanks in advance

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Quick note on the fix that stopped the popups: ’s registry workaround can stop the Dr. Watson dialog (and confirmed that), but that only suppresses the error reporter — it does not repair whatever is crashing Explorer. Treat the registry change as a temporary stopgap while you find the root cause. See Microsoft’s guidance on Dr. Watson for details. Disable or enable Dr. Watson for Windows. (learn.microsoft.com)

Diagnose first, then fix. Look in Event Viewer (Application log) for the crash entries that match the timestamp of the “Windows has encountered a problem” dialog — the log will often show the faulting module or DLL name (Event ID 1000 is common for application crashes). Boot to Safe Mode: if Explorer is stable there, suspect a third‑party shell extension or startup component. Use a tool such as NirSoft ShellExView to temporarily disable non‑Microsoft shell extensions and test whether Explorer stops crashing. · ShellExView (NirSoft). (learn.microsoft.com)

Common repair steps that often stop recurring Explorer/Dr. Watson crashes: run System File Checker to repair corrupted system files (sfc /scannow), run chkdsk /r (from Recovery Console on older XP installs if required) to check for disk errors, and run a memory test (MemTest86) to rule out bad RAM. If the issue only happens under a normal profile, try a clean boot (msconfig) or create a new user account to check for profile corruption. SFC instructions · MemTest86 troubleshooting. (support.microsoft.com)

Safety notes: back up important data before running disk/repair tools or editing the registry. Disabling Dr. Watson is fine briefly, but re-enable or restore reporting after the crash is fixed so diagnostic logs are available if the problem returns. If hardware tests show failures or the diagnostics are unclear, consider cloning the drive and getting hands‑on help.

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Member Avatar for haria_kishore

Try this. It has worked wonders for me

To disable Dr. Watson
Click Start, click Run, type regedit.exe in the Open box, and then click OK.
Locate and click the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AeDebug
NOTE: Steps three and four are optional, but they necessary if you want to restore the default use of Dr. Watson.
Click the AeDebug key, and then click Export Registry File on the Registry menu.
Enter a name and location for the saved registry file, and then click Save.
Delete the AeDebug key.
Registry entries for debugger programs are located in the AeDebug key in Windows. The Dr. Watson program is installed by default in Windows, and is configured to run when an application error occurs (with a data value of 1 for the Auto value). The default values are:
Value Name = Auto
Type = String (REG_SZ)
Data Value = 1 or 0. (Default is 1)

Value Name = Debugger
Type = String (REG_SZ)
Data Value = drwtsn32 -p %ld -e %ld -g

Member Avatar for pratapchiluveru

Try this. It has worked wonders for me

To disable Dr. Watson
Click Start, click Run, type regedit.exe in the Open box, and then click OK.
Locate and click the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\AeDebug
NOTE: Steps three and four are optional, but they necessary if you want to restore the default use of Dr. Watson.
Click the AeDebug key, and then click Export Registry File on the Registry menu.
Enter a name and location for the saved registry file, and then click Save.
Delete the AeDebug key.
Registry entries for debugger programs are located in the AeDebug key in Windows. The Dr. Watson program is installed by default in Windows, and is configured to run when an application error occurs (with a data value of 1 for the Auto value). The default values are:
Value Name = Auto
Type = String (REG_SZ)
Data Value = 1 or 0. (Default is 1)

Value Name = Debugger
Type = String (REG_SZ)
Data Value = drwtsn32 -p %ld -e %ld -g

thank you its working

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