Member Avatar for billy61788

i downloaded one of those moving screen savers and when i go into Add/Remove Programs and click 'Change/Remove' it wont let me delete it. A message pops up saying "Could not open INSTALL.LOG file". How do i get rid of this? and also My computer will not let me delete the Yahoo! Messenger Explorer Bar either. How do i get rid of this one also? Thanks.

  • 2 Contributors
  • 5 Replies
  • 194 Views
  • 1 Day Discussion Span
  • Latest Post Latest Post by Zachery

Dani AI

Generated

Short summary for : on Windows 2000 an Add/Remove error like "Could not open INSTALL.LOG file" means the program's installer/uninstall metadata that Windows relies on is missing or corrupted. was right to suggest re-downloading the original installer — that is the safest first step because running the installer often restores the uninstall data so Add/Remove can work normally.

Practical steps (in order):

  1. Get the original installer for the moving screensaver (or the Yahoo Messenger/toolbar package). Run it and choose Repair or Uninstall if offered. After the installer runs, try Control Panel -> Add/Remove Programs again.
  2. If you cannot reinstall, remove the screensaver file manually: screensavers are .scr files stored in C:\WINNT\System32 or C:\Windows\System32. Set the Display Properties screensaver to "None", reboot into Safe Mode (press F8 during boot), then delete the offending .scr.
  3. For the Yahoo Explorer Bar: disable or remove it from Internet Explorer (Tools -> Manage Add-ons / Toolbars), then remove the Yahoo folder under Program Files. If the toolbar persists, boot to Safe Mode and delete the files or run the Yahoo installer and pick Uninstall.

Advanced/cleanup options and cautions: if an Add/Remove entry remains orphaned, a cleanup utility (Microsoft's Windows Installer CleanUp Utility or a reputable uninstall tool) can remove the broken installer record. Editing the registry (Uninstall keys under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall or removing Browser Helper Object keys) will work but is risky — always export a full registry backup first (run regedit, File -> Export) and back up important data. Run a full antivirus scan as well to rule out malicious toolbars.

Recommended Answers

All 5 Replies

Member Avatar for Zachery

eh probelms with windows 9x


can you give us abit more details, preferably OS ?

id do a scan for virus's and the lot.

your computer cant find an install log, so it doesnt know what to remove >.>

if you want to get rid of the yahoo explorer bar id redownload it and run in uninstall from the "installer"

Member Avatar for billy61788

i downloaded one of those moving screen savers and when i go into Add/Remove Programs and click 'Change/Remove' it wont let me delete it. A message pops up saying "Could not open INSTALL.LOG file". How do i get rid of this? and also My computer will not let me delete the Yahoo! Messenger Explorer Bar either. How do i get rid of this one also? Thanks.

Member Avatar for billy61788

i know im sorry. i accidently posted it in the wrong room. i have windows 2000 and relized i posted in the wrong room. sorry

Member Avatar for Zachery

then ill move it there

Be a part of the DaniWeb community

We're a friendly, industry-focused community of developers, IT pros, digital marketers, and technology enthusiasts meeting, networking, learning, and sharing knowledge.