Member Avatar for Leginmat

Hello,

I received a Sony USM256EV/V Micro Vault Storage Device 256MB today and have hit a brick wall.

http://www.sony.net/Products/Media/Microvault/usm-e.html

It does get recognized on Windows XP but the package did not come with a CD or floppy containing any drivers. On the manual, it is said that it should auto install the drivers for first time users. There is only a recommended site, which leads to Sony, to download drivers for Windows 98 only.

After reading the manual, it said Windows XP should automatically look for the suitable drivers but I have tried and Windows XP cannot install this hardware.

Any help please? I do not want a brand new USB Stick to cause trouble as my other one has already been destroyed... :lol:

Thanks a bunch

Nigel

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Short, focused checklist that builds on suggestions from and and avoids repeating earlier trial-and-error: the problem is usually the local USB stack (ghosted drivers, registry policy, or missing chipset/host-controller drivers) rather than the Micro Vault itself. The following compact workflow preserves the system (don’t blindly remove the hub that supplies the keyboard/mouse) and targets the common causes documented by Microsoft. (support.microsoft.com)

Show hidden/ghost USB devices and remove only the non-present entries (safer than uninstalling everything). From an elevated command prompt run:

set devmgr_show_nonpresent_devices=1
start devmgmt.msc

Then in Device Manager choose View → Show hidden devices and uninstall ghosted USB Mass Storage / Unknown Device entries (leave active hubs for the keyboard/mouse alone). Microsoft documents this method for revealing non-present devices. (learn.microsoft.com)

If drivers still fail to install, check the USB mass-storage service registry key that controls whether Windows loads UsbStor: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor — the Start value should normally be 3 (loaded on demand). If it’s set to 4 the OS will block USB storage; change it back to 3 only if the system policy requires it and after backing up the registry. Microsoft describes this key and the safe edit steps. (support.microsoft.com)

Confirm the motherboard’s USB/host-controller drivers and BIOS are up to date (the D865PERL uses an ICH5 family I/O hub and needs the proper chipset/USB drivers for XP). If Windows shows an Unknown Device, capture the hardware IDs from Device Manager (Details tab) and use the vendor/VID & PID to locate the correct INF/driver package rather than random SYS copies. Microsoft’s DevCon/PnP tools and Intel product documentation explain these lookup and driver-reinstall techniques. (manualowl.com)

Concise final checklist: (1) show hidden devices and remove ghosted USB entries, (2) confirm HKLM...\UsbStor Start=3, (3) uninstall/restart USB controllers so Windows redetects them, (4) install the board’s chipset/USB drivers or BIOS update from the board vendor/Intel. Back up the registry and create a restore point before making changes. For step-by-step references and the Microsoft troubleshooting flow see the XP USB guidance. (support.microsoft.com)

Recommended Answers

All 5 Replies

Member Avatar for Kanichton

You were talking of windows automatically recognizing it, but have you tried the hardware wizard? Control Panel --> Add Hardware. Give that a try, and let us know of your progress.

Member Avatar for Leginmat

Yes, I just tried it and it led me back where I was before which is where Windows XP searches for the driver etc.

Member Avatar for Leginmat

Ok, I've just contacted Sony and they recommended I tried using it on another computer, which I did and was successful. Now, I'm on the hunt of what do I need for either Windows XP Pro or my Intel D865PERL Motherboard to allow this USB Storage Device work. I've already tried downloading USBSTOR.SYS and put it into Windows which didn't help. I've been to Intel to download some drivers but still unsuccessful. Could anyone please point me in the correct direction?

Many Thanks

Member Avatar for caperjack

this is what i would if it were my computer .you will need to reinstall other usb devices after doing this ,also it may not help .its just what i would do as a troubleshoot!!
I would go to device manager and remove all usb hubs listed in usb controler devices .reboot windows .then try the device again ,also have you tried it in all your usb slots !

Member Avatar for Leginmat

Well I have nothing to lose anyways :P Yes, I have tried on other ports on the computer. Still the same results.

Just making sure...we 'uninstall' all 'USB Root Hub' ?

Thanks

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